I was trying to order the Thermofight x and was denied the first time I tried to submit...

GetHuman-djmathis's Overcharge issue with It Works! from March 2019

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I was trying to order the Thermofight x and was denied the first time I tried to submit payment under the email *****@***.com. Tried to run it again after it told me my time had expired and it wouldn’t let me do it under the same email because it said an account already existed under that email so I did it under *****@***.com and got a confirmation page that tkme. *checked my bank account this morning and saw TWO charges for two different orders because the first order ended up going through even though I never got to the confirmation page. *I would like one of the orders cancelled immediately because I cannot allow that charge to go through completely.
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It Works!

Overcharge issue
Reported by GetHuman-djmathis
Mar 29th, 2019 - 6 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman-djmathis started working on this issue
Mar 29th 2:46pm
GetHuman-djmathis indicated the issue is not fixed yet.
Mar 29th 2:47pm
GetHuman-djmathis confirmed the issue is fixed. Hooray!
Mar 30th 4:24pm
GetHuman-djmathis confirmed the issue is fixed. Hooray!
Mar 31st 2:14am