I ordered some products from a representative in January. I was not told that I would...

GetHuman-mdgdcdhd's customer service issue with It Works! from March 2019

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The issue in GetHuman-mdgdcdhd's own words
I ordered some products from a representative in January. I was not told that I would be on an auto ship program. She told be I would get an email giving me all the information. I never received and email. I told her I hadn't received one, and asked if we should check if she put my information in correctly. She said she would check on it. Still no email. On February **, my credit card was charged again, and I contacted her, and let her know I didn't want any more products, and I didn't know I was on an auto ship program. She said she would take care of it, and told me to refuse the products when they were delivered. Still no credit on my credit card, and no word from it works. Now today I see that my credit card was charged again. I have tried calling several times, and it always says that because of high call volume, they cannot take my call now. I need to get myself taken off of autoship, and I need a credit for the * months I was charged $**.**. Please help!
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It Works!

Customer service issue
Reported by GetHuman-mdgdcdhd
Mar 28th, 2019 - a mon ago
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Seen by 4 customers so far
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GetHuman-mdgdcdhd started working on this issue
Mar 28th 3:17pm