Ordered a hot tub on ****** and the money was deducted from the account for ***.** for...

GetHuman683944's customer service issue with Intex Recreation from May 2018

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The issue in GetHuman683944's own words
Ordered a hot tub on ****** and the money was deducted from the account for ***.** for Frances P. Roberts, then * days later, Intex put back that same amount back into my checking account and said someone canceled order. Why did this happen?
GetHuman683944 did not yet indicate what Intex Recreation should do to make this right.
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Intex Recreation

Customer service issue
Reported by GetHuman683944
May 14th, 2018 - 6 mons ago
I have an issue with Intex Recreation too
Fixed
Seen by 10 customers so far
Similar issue to 354 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman683944 started working on this issue
May 14th 7:59pm
GetHuman683944 confirmed the issue is fixed. Hooray!
May 14th 8:26pm
GetHuman683944 indicated the issue is not fixed yet.
May 14th 9:22pm