Instagram Customer Service Issues

Dear Customer Service, I encountered an issue when I mistakenly entered the wrong date of birth on Instagram, resulting in my account being locked. Despite confirming that I am not underage as indicated, my appeals with a copy of my driver's license have been unsuccessful. My identification matches both my Instagram account and my date of birth that hasn't changed since birth. The only discrepancy could be my updated address, which was not part of the initial setup process. Despite multiple attempts to resolve this issue, I have not been able to reach a support representative to address my concerns and regain access to my account. Any assistance in resolving this matter would be greatly appreciated. Thank you, P. Christodoulides

I am grateful for this service that you offer. My phone, containing my Instagram logins, is lost. I had to reset some passwords due to this. I received emails from Instagram, one asking to confirm my age for a secondary account, and another about a password change. Now, my main account has been compromised, and I can't log in even after changing my password. Today, I received an email saying my account was reactivated, but I still can't log in. I need help and there is no obvious way to contact Instagram about this issue.

I need help with accessing my Instagram account. My old phone number is no longer in use, and I am being asked to verify with a security code sent to that number. I have updated my account with a new phone number and email address, but when I try to reset my password, I am still unable to log in. It has been two days, and I have not received any response to my previous complaints. Please assist me in resolving this issue as I am unable to access important documents on my account. Thank you. Username: twinkle5251 Email: [redacted] Contact Number: [redacted]

Yesterday, my phone started buzzing with messages from friends. At first, I didn't understand the reason for such attention, but what I saw shocked me. Screenshots of stories from my personal Instagram page were being sent to me. "I have had a tragedy, my mother was in a car accident, she has multiple rib fractures, pelvic bone fractures. She is in intensive care, 60,[redacted] rubles are needed to start the operation," the story on my page read. In the next story, they attached the details of a Raiffeisenbank card with initials matching mine. In the settings, they listed a different phone number, and when prompted for a two-factor authentication code, it was sent not to me but to a pre-installed app like Duo Mobile, Google Authenticator, or another. Before this situation, I didn't even know such apps existed, so I never installed them on my phone. The scammers took advantage of this to lock me out of my account completely by setting it up on the device they used to hack my profile.

Hello, I'm Karina from Ukraine. My Instagram account, karina_voloshyn, was hacked. Upon logging in, I was informed that the account was blocked due to suspicious activity involving likes and followers. I did not engage in this behavior and do not support it. Another individual gained unauthorized access to my account, and I value using Instagram ethically. While I acknowledge responsibility for any actions taken from my account, I respectfully request assistance in resolving this matter. My account holds significant personal memories that are not backed up elsewhere. I am willing to provide verification of my identity and commit to enhancing the security of my account moving forward.

I am seeking assistance regarding my hacked Instagram account natallyxx. My email was compromised, leading to a request to change my access details, which were deleted from my mailbox. Upon receiving notifications to alter my passwords, the links were invalid by the time I accessed them. There are emails confirming changes to my email and phone number. The old email attached to my account was [redacted], now inaccessible due to suspicious activity. My associated phone number [redacted] was also altered. Recently, my account was accessed from Mexico, despite its usual use in Bulgaria. The hacker has made my profile public, causing concern over my personal data. I am eager to regain control over my account and safeguard my information. Thank you for any help provided. Username: natallyxx Name: Natalia Sendova

Hello, I am experiencing difficulties logging into my Instagram account. I keep receiving challenge required notifications and am greeted with a black screen upon login, preventing access to my account. My Instagram handle is danihardy_12. Despite verifying my identity twice with Instagram through a support request, which involved confirming my identity via a selfie video, I am still unable to log in. When attempting to reset my password and log in, I encounter an issue where I cannot input my phone number as the system displays an error message stating, "couldn’t load results" and suggests trying again later. I am unable to receive the SMS code necessary to verify my account due to this issue. The email associated with my Instagram is [redacted] Any assistance would be greatly appreciated.

Yesterday, I tried to change my password to match my iPad's password. I successfully changed it after receiving the link at [redacted] However, upon logging in again, the system asked for a verification text that I never received. I then attempted to use the two-factor recovery code, but I had not saved it from when I set it up after being hacked two years ago. I am now unable to access my account without this code. Is there a way to verify my identity and issue me a new code?

I have been experiencing major issues with the app for a few weeks now and am feeling frustrated. I doubt I will get any resolution, but I wanted to give it a shot. I have been a user of the app for over 8 years and used to be very happy with it, but not anymore. Firstly, the like function is not working properly. When I like a post in a profile, exit and then re-enter the profile, the like is gone, as though I never liked it. Secondly, the follower count is incorrect. My followers see a different number of followers than what I see on my profile. Lastly, starting today, all my Direct Messages are appearing as black, making it impossible to read them. This situation is truly unbelievable. It's a complete malfunction. I am seeking assistance as soon as possible!

Hello! My account is @molberto.ar. In my account @molberto.art, I accidentally entered the wrong age when prompted by the program. I tried to correct the age later, but my account was blocked. To unblock it, they asked me to provide a photo of a document like a driver's license. I have sent photos of my driver's license multiple times, but I have not received any response. The account remains blocked. The message also states that the document photo must be sent within 30 days after the block. There are 19 days left, and after that, it will be impossible to recover the account. On the third day, the program stopped accepting the appeal form altogether, citing a problem with the request. They say they are trying to resolve it as soon as possible, but it has been a week, and nothing has changed. It is my account, and I have all the necessary documents. I am 30 years old. Instagram has been prompting me to appeal the block and confirm my age for a week now, but it does not allow me to submit the appeal form. How can I unblock my account? Attached are screenshots of the errors I receive.

My account was hacked, and all the information was changed. The recovery process is ineffective because it allows changes without confirmation. When changing the email, it should require verification through the original email or the current phone number. The recovery options are useless as they all loop back to requesting emails or using the phone number, which are now altered. Despite efforts, the recovery steps are unhelpful, suggesting actions that are impossible due to the changed contact information. My Instagram name was NBMEADE, now NBMEA121, and the original email [redacted] has been changed to [redacted]

Hello, my account was compromised a few days ago. A girl messaged me, asking to vote for her at an "influencer contest" by clicking on a link she provided. I hesitated due to multiple advertisements popping up, and when I declined, she became disrespectful. Shortly after, my email, password, and phone number were changed without my knowledge, locking me out of my account. I attempted to submit a selfie video to Instagram support as part of their hacking recovery process, but it encounters a technical issue preventing the upload. I am seeking assistance to regain access to my account. Thank you for your help. Sincerely, Hannah B.

Hello, I have a problem with my Instagram account being hacked. I had two-factor authentication and was connected through my Facebook account. The password, email address, and two-factor identification have been changed, and I can no longer get back in. Could you please delete my account? The name of my account was "Erzyaaa," then it was changed to "Erzyaaaaa." The email address was [redacted], the same one I am writing to you from. One can see photos, videos, chats, and more stored there, all in the hands of someone else. Please delete this account, not my new one created with the same email to warn my contacts. My contacts inform me that this person is trying to hack more people and requesting money transfers. My biggest concern is that someone will be scammed through this stolen account. Thank you

Hello, I have been trying for weeks to send you my ID to unlock my Instagram account lamarandine66 to prove I am over 13 years old. I follow the instructions you provide, but the account remains blocked, so I cannot send the photo of my ID. I am eager to regain access to my account as I have many photos saved there, and I do not want to lose them forever. I am waiting for a solution to this major issue for me. I do not expect a response like this that does not solve my problem: "We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. Learn more about the types of ID we accept in the Help Center: What types of ID documents does Facebook accept? | Facebook Help Center" Best regards.

I was contacted by an acquaintance who asked for a favor, only to discover their Instagram account had been hacked. Despite my attempts to change my password, the hacker altered my email and phone number before I could secure my main/personal account. I managed to recover one hacked account but not the one with significant memories dating back to my childhood. The hacker now receives password reset links intended for me. I've tried Instagram's face verification process twice, but it was rejected shortly after submission. I am eager to regain access to my account, particularly due to the cherished photos and videos it holds. Your assistance would be greatly appreciated.

I am facing trouble accessing my Instagram profile as it has been disabled unexpectedly. This account holds significant importance to me as it is where I conduct my work and share various moments of my daily life, preserving memories. The profile in question is under the name unknown.vally and associated with the email [redacted] The name displayed on the account is "LaVally" without revealing my full name. I utilize both IOS and Android devices interchangeably, transitioning between my phone and tablet. The primary username I use on Instagram is unknown.vally, but the displayed name is "LaVally". I have around [redacted] followers and follow just over [redacted] accounts. The content on my profile consists of self-captured images focusing on breakfasts, nature, books, drawings, occasional selfies, makeup, and more. Kindly reach out to me via email at [redacted]

Dear Insta Support Group Team, I am reaching out for urgent assistance regarding my account under the username kihun_jeong, previously associated with the name Gi Hoon Jeong, now showing Villegas due to marriage. My account was compromised by a hacker who changed the email and set up two-factor authentication, leaving me unable to access my account or linked account, riolu_the_prince. Despite my efforts following Help Support Center guidelines and viewing informative YouTube tutorials, I remain locked out as the hacker changed my details. The provided two-factor authentication prompts are linked to an old phone number ([redacted]) instead of my current one. Although I know my password, the hacker's alterations prevent me from regaining control. The incident occurred around 12 am on Sunday, May 29th, [redacted]. To verify my identity, I am willing to provide a video selfie if given the chance. I own an iPhone 12 Plus running iOS and another email for contact purpose at [redacted] I tried to recover through Facebook's IG bot using information like my full name, codes sent to my email, and hand-written username but to no avail. I seek immediate attention from someone who can assist me by reading this message promptly. Thank you for your attention. Sincerely, Sarah (Gi Hoon Jeong)

I've been having trouble accessing my account this evening under Hidalgo017. I've been trying to log in all afternoon in every possible way and it won't let me. It seems someone has been posting things about Bitcoin or something similar and talking to people. I don't know what to do since they changed my name and everything. I have chats I don't want to lose because they contain important things and memories from when my grandfather passed away. I think those have been deleted. I'd really like to recover my account. Please help me.

I need assistance with restoring access to my Instagram account, which has been compromised by a hacker. The hacker enabled two-factor authentication on my account using my username Kihun_jeong and the linked account riolu_the_prince. I attempted to update my email address, but each time I do, the hacker changes it to prevent me from recovering it. I receive email notifications about these changes but cannot revert them because clicking on the "Secure my account" link only leads to the help page. My password is known, but I can't bypass the two-factor authentication. Despite attempts at video selfie verification, I am redirected back to the two-factor authentication page. My Facebook account is also unable to access the Instagram account. I initially signed up with an iPhone 7 in [redacted] and recently added a phone number for verification, but the login links sent do not direct me to my account. Any help resolving this issue would be greatly appreciated.

I am not aware of any guilt regarding the accusations against me. I have not posted anything on Facebook or Instagram that is being alleged against me here. I have not violated the terms of use in terms of: - Supporting violent/criminal organizations/groups - Threats of violence/self-destructive behavior - Hate speech/racism - Sadistic portrayal of violence towards humans or animals, as well as sexual assaults. I am personally not guilty of any of these and am submitting an appeal against the deactivation of my accounts. I also request evidence in the form of images, as well as any accompanying text material with timestamps of the alleged violations. I would like to know who reported such absurd accusations. I believe someone is playing a malicious prank. You can also view my account activities on Facebook and Instagram, where you will see that I post very little on both social networks, thoughtfully and when necessary, in consultation with the respective individuals. Please process my case as soon as possible, as these accusations are disturbing and deeply upsetting, making me wonder who would do such a thing and if someone has gained access to my accounts. Thank you. Regards, Anja Schulz.