Instagram Customer Service Issues

Archive 282

The following are issues that customers reported to GetHuman about Instagram customer service, archive #282. It includes a selection of 20 issue(s) reported December 7, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am reaching out regarding my Instagram account @basicjackpot. On November 27, [redacted], I was logged out and prompted to verify my account through a code sent to my phone number. Upon entering the code, I received a notification stating that my account was suspended for violating Instagram's Terms of Use. I was surprised by this as I have always used the account for personal and business content related to my lifestyle. I never posed as someone else or misrepresented myself in any way. Despite filling out the contact form on Instagram's platform multiple times, I have not received any response. I am seeking guidance on how to effectively communicate with Instagram to address this issue and have my account reinstated.
Reported by GetHuman-mihaisc on вторник, 7 декабря 2021 г., 15:01
Hello, today when I tried to log into my Instagram account, I was notified of some unusual activity and prompted to add my mobile number for verification. However, I never received the confirmation code, despite following the steps correctly. I find it frustrating that there is no direct way to contact Instagram for situations like this. I was warned that if I don't resolve this within 30 days, my account might be deactivated. The lack of a reliable system for sending verification codes to my number is concerning. I am at a loss about how to proceed and feel helpless about potentially losing access to my account. Your assistance with this matter would be greatly appreciated. Thank you, John L.
Reported by GetHuman6883599 on вторник, 7 декабря 2021 г., 15:19
Hello, I'm requesting assistance with a password reset for our previous mclarenpraha Instagram account. We now operate under the bychl_automotive profile. Unfortunately, we do not have access to the old email address or phone number linked to the mclarenpraha account for the reset. Could you kindly provide information on this data or assist in resetting the password for the bychl_automotive profile? Although we have an active Facebook profile for McLaren Praha, connecting Instagram requires the password. Is there a solution to link the accounts? Your help in solving this matter is greatly appreciated. Thank you, Diana K. - Assistant, Network Administrator
Reported by GetHuman-krejcova on вторник, 7 декабря 2021 г., 15:20
My Instagram account was hacked yesterday. I've had this account for years and I don't want to lose it. I've been seeking help but haven't received any yet, which is concerning. I want to ensure nothing is missing from my page. The hacker might be targeting others as well, considering I have many followers and connections. It's worrying that they could potentially take over more accounts.
Reported by GetHuman-khyab on вторник, 7 декабря 2021 г., 16:15
My Instagram account has been hacked for over a week now. I reached out to Facebook as I can't access my Instagram to report the issue. They requested for a selfie with a secret code, which I provided. However, I have not received any updates since then. I'm being informed that the hacker is potentially scamming others in my name. Some users mentioned they reported my hacked page, but it's still active. I'm eager to hear back and get some clarity on how to resolve this situation.
Reported by GetHuman-dgayles on вторник, 7 декабря 2021 г., 16:47
Subject: Disabled Instagram Account Hello Instagram Team, I am reaching out regarding the unexpected disabling of my Instagram account - User ID: shailybabel. I am unsure what may have caused this action as I have always adhered to the platform's guidelines. My Instagram account holds many precious memories that I wish to retain. I kindly request for the reinstatement of my account. I assure you that I will be more cautious in the future to avoid any unintentional violations of Instagram's rules. Sincerely, Shaily
Reported by GetHuman-shailyb on вторник, 7 декабря 2021 г., 17:04
Subject: Disabled Instagram Account Hello Instagram team, I am uncertain as to why my account was disabled. I am confident that I have not breached any of Instagram's guidelines. My Instagram account holds many precious memories for me, and I would appreciate it if you could reinstate it. I am committed to not repeat any actions that may go against Instagram's rules in the future. Username: shailybabel Email: [redacted]
Reported by GetHuman-shailyb on вторник, 7 декабря 2021 г., 17:29
I am experiencing issues with my Instagram account that prevent me from interacting with other users. Despite having my account for almost five years, I am unable to follow, unfollow, like, or comment on posts. The app seems to have restricted these actions, possibly mistaking me for a spam account. This restriction is frustrating as I am unable to manage my feed or reciprocate follows. I hope this issue gets resolved soon, as it limits my engagement on the platform.
Reported by GetHuman-ryanmaha on вторник, 7 декабря 2021 г., 18:50
Seit dem Update auf Android Version 12 habe ich Probleme mit Instagram. Vorher konnte man direkt von Profilen auf die Webseiten gelangen, aber das funktioniert jetzt nicht mehr. Außerdem kann die Funktion "jetzt anhören" bei vorgeschlagenen Playlisten nicht mehr verwendet werden. Früher konnte man damit zu Spotify wechseln. Ich habe bereits versucht, Instagram zu deinstallieren und neu zu installieren, aber das hat keine Verbesserung gebracht. Könnten Sie mir bitte mitteilen, wie ich dieses Problem beheben kann? Vielen Dank im Voraus für Ihre Hilfe.
Reported by GetHuman-djanemar on вторник, 7 декабря 2021 г., 19:50
I was recently banned due to a comment I made and I am unsure of the ban duration, as it took place on November 12th. My username is giulia.cce and my comment was not intended to offend anyone; it was on a friend's post that was taken as a joke. This incident marked my first guideline violation, and I am surprised as I did not receive prior warnings as typically advised online. I hope to understand the ban duration and the possibility of having my account reinstated. I appreciate any assistance on this matter. Thank you in advance. Regards, giulia.
Reported by GetHuman-giuliacr on вторник, 7 декабря 2021 г., 20:11
Hello, my Facebook account got disconnected from Insta, so I no longer had a linked page for Instagram business. When trying to link one of my pages, I got an error message saying, "you have created too many businesses currently," even though I just clicked multiple times because nothing was working! How can I stop receiving this message? It is important for my projects to be able to link Facebook and Insta. Have a great day.
Reported by GetHuman6886323 on вторник, 7 декабря 2021 г., 21:08
I encountered a significant issue I want to warn others about! I was using Instagram successfully until I got blocked. Every time I created a new Instagram account, I got blocked again. Let me explain why - a warning for everyone. I saved accounts of interesting people on Instagram in the bookmarks on Chrome on my computer. I did not want to follow these people to avoid seeing their stories and more. It's my right. But when I want to, I open their bookmark on Chrome and view photos that interest me. In Chrome bookmarks, there is a function to open multiple tabs at once in a folder. When I use this function, all Instagram links open at once. Due to this, my Instagram account gets blocked! I checked! If I open multiple bookmarks of Instagram people in Chrome, I get blocked!!! I do not message anyone. I don't even like anything. NOTHING! Just viewing their account and photos. And I get blocked for that? I'm tired of registering new accounts. But if I SIMPLY OPEN multiple bookmarks of Instagram people to view them - you get blocked. HOW CAN THIS HAPPEN????????? For what??????? I have never liked anything, never messaged anyone. Accounts include politicians, fashion, culture, and films.
Reported by GetHuman6886730 on вторник, 7 декабря 2021 г., 22:13
I accidentally changed my birth year on Facebook, Messenger, and Instagram to [redacted] instead of [redacted] because I misclicked. This led to both my Instagram accounts and Messenger being banned. While I'm not as concerned about Facebook and Messenger, I really need to regain access to my two Instagram accounts.
Reported by GetHuman6887286 on среда, 8 декабря 2021 г., 0:10
I'm not sure why my Instagram account was disabled. I haven't violated any rules in the past two days. My Instagram account holds many memories that are important to me. I kindly request Instagram to reactivate my account. I assure you that I will not repeat any mistakes that go against Instagram's rules in the future. Please consider restoring my Instagram account. Name: Vivek Patel Username: vivekpatel4488 Phone: [redacted]
Reported by GetHuman6888018 on среда, 8 декабря 2021 г., 5:57
I am Palash Atal and I need help deleting some old accounts. The email addresses linked to these Instagram accounts have been deleted, making it impossible for me to reset my password. When I click on "Forgot Password," the reset link is sent to the deleted email address. This has left me unable to change my password or delete the accounts. I kindly request urgent assistance with this matter. Usernames of old accounts: palashatal2013, palashatal48076, palashatal15970
Reported by GetHuman6888049 on среда, 8 декабря 2021 г., 6:27
I received this message when attempting to log in, followed by a non-functional "Next" button. I only logged into Instagram using Google Chrome. I want to retain my account as it belongs to me. Additionally, the email I previously used to log into Facebook and Instagram is no longer valid. Message: "Confirm it's You to Login We noticed unusual activity from your account so we've logged you out. Follow the next steps within 30 days so we can try to get you back into your account before it's disabled."
Reported by GetHuman6888151 on среда, 8 декабря 2021 г., 7:41
Hello, I recently had my account deactivated by Instagram for reasons that I feel are unjustified. To appeal this decision, there is a form to fill out. However, I encountered an issue as I had initially registered with my phone number and not an email address. The form requests personal identification like a Passport or ID along with a real name to verify the account, but it only allows for an email address and no option to input a phone number. This flaw indicates an error on the Instagram platform. I am seeking assistance to resolve this matter. Thank you.
Reported by GetHuman-elkaspar on среда, 8 декабря 2021 г., 10:50
My Instagram account was hacked, and the hacker activated 2-factor authentication and deleted my photos, so I can't do video verification. I can still access the email linked to the account, but the hacker changed the phone number, and I am unable to log in. I received an email showing the phone number was changed to one in Nigeria, and now I am locked out of my account. The hacker is demanding $[redacted] to give me back access.
Reported by GetHuman-brookskm on среда, 8 декабря 2021 г., 11:02
I'm having trouble accessing my account. The verification process is asking for my old phone number, which I no longer have. I've updated to a new phone number and my account is only linked to the old one. While I know my password, Instagram won't let me log in without verifying with the old phone number. What steps can I take to regain access to my account? Your assistance in resolving this matter is greatly appreciated! Thank you.
Reported by GetHuman-tanusaab on среда, 8 декабря 2021 г., 11:39
Hello, I’m Arturo del Valle, a photographer who uses the account "arturodelv" to share my original photos. Recently, I have been facing issues accessing my Instagram account from both my Android app and desktop PC. Each time I log in, my account gets blocked, and I am forced to change my password. Furthermore, Instagram has been deleting random photos of mine, claiming they violate guidelines regarding spam, violence, nudity, or copyright, even though my content doesn’t include any of these elements. I don’t use many hashtags, links, or engage in spammy behavior. One possible reason for this could be that my router changes IP addresses when restarted, but this has never caused problems on any other platforms. I’ve taken measures like running anti-virus software and uninstalling the app to no avail. If my photos continue to be deleted without justification, I may have to reconsider using Instagram altogether. Thank you for your attention to this matter. Arturo
Reported by GetHuman6889220 on среда, 8 декабря 2021 г., 15:39

Help me with my Instagram issue

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