Instagram Customer Service Issues

I have been trying for the last 6 hours to recover my Instagram account after it was hacked. The hacker changed my username, email, and password. Despite following all the instructions, when I click on the verification link, it says the page is unavailable. I tried reaching out for support, filled out the form, but it led me back to the beginning with no resolution. I even sent a picture with the code provided but nothing has been fixed. The Instagram account in question is Sandra_char517, showing activity from Nigeria, a place I am not familiar with. I just want my account back. My Facebook is linked, and I can still access it, but when I try to log in via Facebook, it says another device is already using the account. Please assist me, as I am running out of solutions.

I encountered an issue with my Instagram account after participating in a $[redacted] giveaway by user “sears.pearlridge.” I won a gift card but was asked to update my profile with their email address, [redacted], to claim my prize. However, after doing so, I lost access to my account. It seems like a scam, with them possibly controlling my account. Even after attempting to reset my password, the recovery code was sent to their email instead of mine. I received an email from [redacted] regarding the email change, but I am unable to reverse it to my original email, [redacted] I hope to resolve this issue and revert the email back to mine so I can regain access to my Instagram account, “jmerodriguez95.”

Hello! I used to have an Instagram account with the username @is_not_angel. The email associated with it was from the domain @rambler.ru. I decided to change the email linked to my account due to security concerns about the @rambler.ru domain. I can't log into my account now because the password reset email is being sent to the old email address, even though my new email is valid. When I try to log in, I get prompted to confirm my identity by entering a code sent to my old @rambler.ru email, which no longer exists. Unfortunately, I can't create a new email with the same name to receive this code. I need help resolving this issue so I can link my phone number and regain access to my account.

I am struggling to reach Instagram for help with my hacked account, username jamiexmackinnon. Despite contacting the police and emailing Instagram, my account is still compromised. My friends and family are receiving messages from the hacker promoting a Bitcoin investment, which is not me. This fraudulent activity is concerning as my personal information is posted there. I urge Instagram to promptly remove this account due to the ongoing suspicious behavior. I have reported this issue multiple times, but no action has been taken. I am feeling embarrassed, frustrated, angry, and upset by this situation. Kindly assist in resolving this urgent matter. Thank you.

My account, created in November or December of [redacted] with the username [Dulce Qannabbos], was disabled in [redacted] due to 'partial nudity'. I am not asking for it to be fully reactivated, just requesting access to my photography and videos along with their comments or descriptions. The content can be sent to my email or Google Drive. The account started as Dulce Qannabbos, then 2.0 and 3.0 were created, all disabled for similar reasons. I need access to the information and photos, especially from the first account, as I see it as my personal property. I uploaded some items to Instagram that weren't captured by Google Drive. I believe I have the right to access my own files, as I created and uploaded them. The account should be accessible only to the creator once disabled. I view this situation akin to a Cyber attack and know my rights as the content creator. If possible, I request that over 6,[redacted] posts from my original Instagram be sent to my email addresses: [redacted] or [redacted]

Hello, I am Lindsay Coley, the owner of the Instagram account lindsay_coley.03. Unfortunately, my account has been hacked, and I am currently unable to access it. The hackers have removed my email and phone number, making it impossible for me to receive any security codes or password reset links. I am eager to regain control of my account and I am willing to provide any necessary information for verification purposes. Previously, I had to send photos of myself holding a piece of paper with specific characters on it to prove ownership, and I am prepared to do so again. I can also provide my date of birth and any other personal details. You can reach me at [redacted] or [redacted], as these were the contact details linked to my account. I would appreciate any assistance or guidance on how to recover my account.

Hello, I created my account several years ago, and I believe it was deleted about two months ago due to a hacker who disabled it. Now, I only have the password but am stuck on the authentication page requiring an app or a backup code, neither of which I have. I urgently need help to regain access to my account as it contains sensitive information that I must protect. I require a backup code and want to emphasize that I did not engage in any behavior to warrant the disabling of my account. Restoring access is crucial as I have important data stored on the account.

I was using my Instagram when suddenly I was prompted to log back in. After multiple attempts with no success, I tried to reset my password but the reset link is being sent to an unfamiliar email address. Just a few days prior, I received emails regarding password reset and unread messages on my original email. Strangely, I never received any notification about my email being changed. Despite my efforts to follow the access code and support form steps, I only end up receiving emails to the wrong address. The help center only directs me back to my original email and username with no alternative solutions. It's been frustrating trying to regain access for over a week now, filling out forms and attempting to reach Instagram support. Any assistance would be greatly appreciated.

My Instagram account was unexpectedly disabled a few days ago. I was actively using the account when I was suddenly logged out. I am confident that I did not breach any of Instagram's guidelines, as I am careful with how I use my account and always prioritize following the rules. This account holds significant importance to me as I have been using it for the past five years, storing important photos, files, and staying connected with many contacts. Losing access to it without a valid reason is troubling, and I am eager to recover it promptly. I seek guidance on the steps I can take to regain access to my account, as I value it greatly and wish to continue using it responsibly. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, My name is Ushaka Defreitas and I am reaching out regarding my hacked Instagram page, denalist, which has been taken over by a hacker named "Cornetmadruga4." Despite sending over 50 emails and reports to Instagram, I have not received any assistance. The hacker is posting inappropriate content causing distress, and I am unable to access my own account as the hacker has changed all the details and blocked me. My followers have been contacting me about the illicit behavior on the page. I created a new account to report the issue, but no action has been taken. The hacker has also removed my email and phone number associated with the account. I have attempted to verify my identity by submitting a photo, a 5-digit code, and my username and name, but have not received a response. Please assist me in reclaiming my hacked Instagram page. Thank you.

I attempted to update my Instagram email address to share something with a friend, but I forgot my password. Instagram prompted me to reset the password using the email or phone number being changed, without access to the old phone number. Even after regaining access to the email linked to my account, I couldn't reset the password successfully. I kept receiving an error message saying, "There was a problem resetting your password. Please try again soon," whenever I requested a password reset link via email. Now, I am stuck because the only way to receive the link seems to be through the old phone number, which I can't access as it belonged to my ex, who claims it's no longer in use.

I shared a simple story about my favorite song, and then I got logged out and was required to verify my number and complete a CAPTCHA test. Despite doing so, my account remains disabled for over a month now. I have submitted various appeals and provided the necessary information, but unfortunately, I have not received any response or indication if my account will be reinstated. I'm feeling extremely frustrated as I have not violated any Community Guidelines. Despite my efforts to recover my account, I have been met with silence from the support team. I'm losing hope but I am reluctant to create a new account as my disabled one holds cherished memories. I seek assistance in restoring my account, which can be found under the username @aburningbentley.

I have accumulated over [redacted] precious photos of my children and pets, and unfortunately, I have lost access to my old Instagram account where they are saved. I no longer have access to the email associated with the account, t*******[redacted], or the linked phone number. Despite not remembering my username or password, I can provide various proofs of my identity as Tiffany Marie Dykes. I possess my social security card and driver's license, and can also answer security questions. I am eager to retrieve these memories spanning the past decade, as they hold immense sentimental value for me. I have encountered multiple setbacks, including the loss of possessions and phones, leading me to create three Instagram accounts. I am simply seeking assistance in regaining access to my initial account, "tiffffmariee", to retrieve my extensive photo collection. Kindly help me reconnect with these cherished pictures that I am unable to replicate. You can reach me at [redacted] or [redacted] Your help is greatly appreciated.

Good evening, I am writing on behalf of Merabi, whose Instagram account @mr_merabiko was mistakenly blocked. He is prepared to provide any necessary documents and photos to verify that the account and all associated information belong to him. Although he may have unintentionally triggered Instagram's algorithms by subscribing to friends, Merabi apologizes and assures that he will adhere to the platform's community guidelines going forward. He respectfully requests assistance in restoring his profile and expresses gratitude in advance for any help offered. Sincerely, Merabi N.

I recently encountered an issue with my Instagram account. Upon opening the app, only the main icon and logo appeared, and a message stating, "couldn't refresh feed" displayed on a white screen. I tried various troubleshooting steps like reinstalling the app, logging in through a browser, restarting my phone, and toggling network connections. After a few days of facing this issue persistently, while randomly using the app, I was prompted to submit a 30-second face video for verification, which I completed, and my account was restored. However, I'm currently experiencing the same problem again. I would appreciate any assistance to resolve this reoccurring issue.

I had an interaction with someone named Janie_sweet_gal who messaged me on Instagram. A friend shared a video claiming they made $[redacted] by investing $[redacted]. When Janie messaged me, she also mentioned making a quick profit within 5 hours. I decided to try it, but it turned out to be a mistake. She manipulated me and took $[redacted] from my account, promising profit that never materialized. Despite my objections, she posted the video on my account, misleading my followers. This whole situation has shattered me. I've realized it's a scam she's perpetrating on multiple Instagram users. She convinced me to record a video claiming I made a profit, only to demand $[redacted] more to access the funds and regain control of my account. I feel terrible and I urge Instagram to intervene and shut down my account, as well as stop this person from scamming others. My username is arle_shine. Thank you for your help in this matter.

My Instagram account @kiara_russo has been hacked. The hacker is posting scam/fraudulent content using my name without permission. Please take down the account immediately. I am willing to provide proof of identification, old email addresses, and phone numbers to verify my identity. Your urgent assistance is greatly appreciated. Thank you.

Hello, I am reaching out regarding my Instagram account, which has been compromised. The hackers have altered the contact information associated with my account and activated a two-factor authentication system that I am unable to navigate. I kindly request assistance in disabling and deleting the account with the username Stephandrews19. The intruders have also made unauthorized posts on my behalf, including a video that they coerced me into making to regain access to my account. I mistakenly provided them with my login credentials and banking information under false pretenses. The situation has resulted in the unauthorized sharing of personal content on my account. Your prompt attention to this matter is greatly appreciated.

I recently learned from a friend, who unbeknownst to me had their Instagram account hacked, that they were supposedly involved in Bitcoin trading and wanted me to click on a link. Unfortunately, the link was sent by the hacker who had taken over my friend's account. Consequently, my own Instagram account, @itsme_joelombardo, has now been compromised. The hacker changed both the email address and phone number associated with my account, blocking my ability to reset the login password. I am actively informing my followers to report the account, as it is being used to impersonate me and promote Bitcoin-related content. My followers have noticed the suspicious activity and are trying to reach out to warn me. I am hopeful that Instagram will respond to my requests to regain access to my account by reverting the changes made by the hacker. Your assistance in recovering my account would be greatly appreciated.

Hello, I believe my account was recently suspended while I was using the app, and I am unable to recover it. The system is requesting a phone number for a code, but I did not provide a phone number for my account. Unfortunately, there is no option to recover the account via email. I am hopeful that you can assist in restoring my account, as I have not violated any terms or policies. Thank you. Username: typicalmoee