I’ve recently been locked out of my Instagram account, they say it’s because they notic...

GetHuman5970023's customer service issue with Instagram from April 2021

Help with my Instagram issue
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The issue in GetHuman5970023's own words
I’ve recently been locked out of my Instagram account, they say it’s because they noticed suspicious activity, but it’s not the first time this has happened. The first time was because I unfollowed **** accounts that held not value for me, and after last night I unfollowed * accounts and I was locked out again.**Upon trying to verify my account I use two steps, one is a phone number I no longer have the second is an active email. When I select that option it says an email containing my security code has been sent but when I check my email, there is nothing from Instagram. When I select resend I still receive nothing. **I call their hotline number and it directs me to use their online support. However, when I go onto their help center I receive error codes behind each of my selections saying “page not found”. When I call the number back, and wait ** minutes just to leave a voicemail, I’m cut off before I can even explain what’s going on, and the call just ends.**All I want is my account to be unlocked and it’s absolutely ridiculous that there is no way to come in direct contact with an IG representative.

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Instagram

Customer service issue
Reported by GetHuman5970023
Apr 17th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 36221 others
0 customers following this

Timeline

GetHuman5970023 started working on this issue
Apr 17th 1:42am
GetHuman5970023 indicated the issue is not fixed yet.
Apr 17th 6:00am
GetHuman5970023 indicated the issue is not fixed yet.
Apr 17th 6:23am