Instagram Customer Service Issues

Hello, I need assistance with my disabled account on Instagram since Sunday, April 4th. I completed the verification steps and submitted a photo with the required information, as requested in the email. However, I have not received any response since. I sent a follow-up email the next day with additional details and photos, but still no reply. My account mainly features my fashion design work and personal photos. Any guidance on how to directly reach out to Instagram would be appreciated as my attempts have been unsuccessful. My Instagram handle is @edaturktekin. Thank you.

Subject: Assistance Needed with Instagram Account Access Dear Instagram Team, I am reaching out regarding our Instagram account, "wefralife," which has been inaccessible since the end of [redacted]. The account is linked to our Facebook page, where I, as the page admin, manage it through my private email address, [redacted] The registered email address for the Instagram account is [redacted] Our Head of IT, Mr. Illig, has been unable to receive any emails from Instagram on our domain server, wefra.life, when attempting to reset the password. As part of the WEFRA GROUP, we are keen to regain access to our Instagram account and would appreciate it if you could assist in resetting the access, either to my email address or to Mr. Illig's. Please do let us know if further verification information is required. Thank you for your assistance. Best regards, Niklas Kurz

Hello, my Instagram account has been compromised, and I am unable to access it through any applications. I noticed that the email address linked to my account has been changed, preventing me from logging in or receiving any security emails. I have included a screenshot documenting the email address alteration. Can anyone assist me in regaining control of my account? Username: stvmeier Email Address: [redacted] Phone Number: +[redacted]8

Hello Support Team, I am encountering a serious issue that I would like to address with you. I want to clarify that I am a 17-year-old girl who enjoys playing the online game "Star Stable Online," which is designed for kids. In this game, I operate a club called "Fire Vampires Nation." Approximately a year ago, I created an account (@firevampiresnation) to share photos and videos related to this game with followers and fans. However, three days ago, my account was permanently banned after I received a warning regarding a violation of your rules. I am puzzled as to why my account was taken down since I only post content related to this kids' game, which should not be inappropriate. I kindly request an explanation for the ban and would greatly appreciate if you could assist in restoring my account, considering the significant amount of time and effort I have invested in it. If restoration is not feasible, I may need to seek legal advice. The account holds important memories, photos, and videos that I value greatly, as do other users. The club members are also distressed by the ban, as they cherished the content I shared. I find it unfair that my account was banned without any prior warnings, especially when other Star Stable Online Instagram club accounts have not faced similar repercussions. Thank you for your attention to this matter. Best regards, Emilia

Hello, this is my official Instagram account. I had linked my Instagram to Facebook. Both of my accounts have been disabled due to a mistake in a post I made. I sincerely apologize for this error. I am unable to access my official Instagram account. I kindly ask for assistance in recovering my personal Instagram account and reactivating the connection to Facebook. Thank you, Facebook team.

Hello Instagram Support, I would like to appeal the recent disabling of my account, @hoodflghts, due to alleged violations of community guidelines. I am confident that this action was in error, as the content shared on my page is intended for educational purposes and does not aim to incite or harm anyone. My posts, often memes, serve to inform and entertain my followers, and I strive to keep a positive and engaging platform. I am disappointed by the misunderstanding that led to the removal of my account and kindly request a review to rectify this situation promptly. Looking forward to the restoration of my account to continue sharing informative and entertaining content with my audience. Thank you, _________Hoodflghts

I've been unable to access my Instagram account due to "suspicious activity" for several months now. I've attempted to recover the account following the necessary steps, but I no longer have access to the email linked to the account. Despite trying to reset the password multiple times, I am still locked out. I've submitted numerous support requests to Instagram, but have not received any meaningful assistance.

I urgently need help with my Instagram account. Instagram is not sending the Security Code to my email, making it impossible for me to access my account, causing me financial distress. I have contacted Instagram support and followed their instructions, including sending a photo to verify my identity, but I am still unable to receive the Security Code. My account name is @pierrevoltaire, and my email is [redacted] I received a message about a possible phishing attack, and despite resetting my password, I cannot proceed without the Security Code. This issue has prevented me from using my account for two weeks, impacting my livelihood as an artist. Your assistance in resolving this matter is greatly appreciated.

Dear Instagram Support, I recently had my Instagram account disabled, and I am unsure why this happened. A friend suggested I send a video to someone, which may have caused the issue. I now see it was a big mistake on my part, and I feel sincerely remorseful. I want to assure you that I have not violated any of Instagram's policies intentionally. I apologize for any confusion or inconvenience, and I promise to be more careful in the future. It was never my intention to go against the Instagram community. I am truly saddened by this situation and respectfully request the reactivation of my Instagram account. Thank you, Golu N. N.

Good day! My account mot17_anya_____ has been hacked, and the password and phone number have been changed. I have no access anymore. They posted photos of my child supposedly in need of treatment. These are scammers. I am writing from a new account to file a complaint since I cannot access the old one. Please help me resolve this issue; no one is responding to me. My email is [redacted] My phone number is +[redacted]1. Initially, my Instagram handle was mot17_anya, and now it has been changed to mot17_anya_____.

Hello, I am encountering an issue with my primary account - @lia.mellifluous, as it has been unexpectedly blocked. I am unsure why this has occurred as I have not violated any guidelines. To regain access, I am required to verify my identity by entering an SMS code sent to my phone. Despite receiving messages successfully from other sources, I am not receiving any texts from Instagram. I am concerned about losing my account and would appreciate alternative methods to confirm my identity. Your assistance in resolving this matter would be greatly appreciated.

Dear Customer Service, I am reaching out to address the sudden disabling and deletion of my Instagram account without any prior warning. The circumstances of my situation are as follows: 1) My account was accessed by an unauthorized individual who sent objectionable content via Instagram message to an unknown account. 2) I want to clarify that I have never engaged in sharing, viewing, liking, or posting any content that violates the platform's terms and policies. 3) Prior to the incident, I had a significant following on Instagram and was using the platform to promote my work and receive job offers. 4) It is concerning that a single incident resulted in the deletion of my account, indicating that the person who accessed my account knew the consequences of their actions. 5) I urge you to review my past activities on Instagram, which have always aligned with fostering a positive and safe online community. I have never participated in any inappropriate or harmful behavior. I kindly request your attention to my case, as this isolated incident has had a severe impact on both my personal and professional life. Over the past eight years, I have diligently grown my following to over [redacted] followers, and rebuilding this community will be a significant undertaking.

I recently experienced a breach of my accounts which resulted in inappropriate content being shared. Unfortunately, my accounts have been disabled due to this incident, causing me to lose many years' worth of memories, friends, and photos. This situation is distressing for me as I never intended to violate any rules or share inappropriate material. I am seeking assistance to recover my Facebook and Instagram accounts as social media plays a significant role in my life.

Hello. Our Instagram account @woodlifedekor_ has been constantly receiving action blocks for a week now. Every day we face these restrictions. Our feed doesn't load, links to posts or stories don't open, and messages in the direct message inbox are not fully displayed or don't load at all, making it impossible to read the entire conversation. Even when messages are visible in notifications, they disappear when we check the direct messages. Attempts to view the messages result in empty conversations. Our account has been active since [redacted], we regularly run targeted ads, invest in developing @woodlifedekor_, but we are confused about what policies we might be violating to face these restrictions. We operate the account with 5 managers from different devices who respond to inquiries. We also use AMO CRM, but due to these issues, data isn't loading correctly. This has caused a significant drop in our reach and poor statistics. We seek advice on how to avoid these blocks and ensure our account runs smoothly, integrating seamlessly with AMO CRM. Can someone help us understand and resolve this situation with our account?

My account @leasophie4149 was blocked without a valid reason. Since I am still logged in with my old number, I am not receiving the security code. Unfortunately, I do not know if I am registered with an email address at @leasophie4149. I do not want to give up on this account, so I am trying once again to contact you to have my account unblocked. I remember both my username and password. If you have any further questions or need confirmation of my identity, please get in touch with me. I hope you can resolve the issue and unblock my account. Thank you in advance.

Hello, I am reaching out to inquire about the possibility of deleting an account owned by me for which I no longer remember the password. I opened another account around 2-3 years ago and would like to remove the old one that is no longer in use. Unfortunately, I am facing an issue as I have forgotten the password for this account. I have attached the account details that I would like to have removed from Instagram so that you could proceed with the deletion if feasible. Best regards, Selen K.

Hello Facebook and Instagram Ads Team, I am writing to address an issue with my business Instagram account promotions. As of February 18, [redacted], my advertising account faced restrictions but was later restored after submitting identification to Facebook Business. However, my Instagram account, Brookiesmcbo, remains restricted from running promotions inexplicably despite having successfully completed a review through Facebook Business. Although the review was approved, the Instagram restrictions persist and the review process restarts without completion. I am eager to resolve this matter promptly to resume promotions through Instagram as I value working with Facebook in the long term. I have provided my personal advertising account ID and my business ID for your reference: Personal ID: [redacted][redacted] Valentina Briceño Business ID: [redacted][redacted] Thank you for your attention to this issue. Best regards, V.B.

I had an Instagram account linked to my Facebook a year ago, but I lost access to it. Despite thinking that being connected to Facebook would resolve the issue, I continue to receive an error notification whenever I attempt to log in through Facebook. I created a new account, but I want to retrieve the old one as it contains valuable photos and memories with family and friends. Moreover, I changed my phone number, but my Instagram account is still linked to the old one. I am desperate to recover this account, and I can provide proof of ownership through my name and pictures. I have tried to contact Instagram through various channels to no avail. I hope for assistance with this matter. Apologies for any grammatical errors; English is not my native language.

My Instagram account @its.sonyai was hacked by scammers yesterday, on 09/04/[redacted]. They have been posting and sharing stories pretending to be me, asking for donations. I have attached screenshots of the posts. They have also changed the linked email, so I am unable to recover access to my account. Please help me restore access to my account as it is still in the hands of the wrongdoers who may misuse it for their own gain.

My account @its.sonyai was hacked by scammers on 04/09/[redacted]. They started posting on my behalf asking for money. I have attached screenshots of their post. They changed the linked email, so I can't regain access to my account. Please help me recover my account; it is still in the hands of criminals who might misuse it.