Hello, My facebook and instagram are both hacked and I can't get a hold of Best*tech...

GetHuman5880055's Hacked or Disabled Accounts issue with Instagram from March 2021

Help with my Instagram issue
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Before contacting them, items GetHuman5880055 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5880055's own words
Hello, My facebook and instagram are both hacked and I can't get a hold of Best*tech** because they say I needed a mobile phone number to get back on instagram and facebook. They used to let me on facebook with just a landline number. It's been over a year now and I can't get back on facebook even.**They took me off of facebook because of suspicious business which is a hacker. I already wrote to facebook and they are not answering. I gave them my ID. Now the hacker says I have to get a mobile phone number to get back on instagram and they took me off after I was already on because of suspicious business. I changed my password and email too many times already and they said I needed a mobile phone number and I don't have a mobile phone. Can you tell me how to get back on. Thank you.*Joy George

GetHuman5880055 did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman5880055
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 36440 others
0 customers following this

Timeline

GetHuman5880055 started working on this issue
Mar 23rd 9:06pm
GetHuman5880055 indicated the issue is not fixed yet.
Mar 24th 2:21am