Instagram Customer Service Issues

Dear Instagram Team, I'm Diana Gashi, and I'm reaching out to you for assistance in recovering my Instagram account @1anaiid, which has been disabled. Despite my adherence to Instagram's terms and conditions, my account was deactivated without explanation. The last time I logged in was on 12/29/[redacted] using an iPhone 11 Pro, and it was deactivated shortly before [redacted]. Upon attempting to log in, I received a message stating my account violated the terms and conditions. While my initial connection was from Nevers, France, using an iPhone 11 Pro, I later accessed the account from Kosovo before returning to France on 01/02/[redacted]. I have consistently used the same email address ([redacted]) and phone number (+[redacted]8) for this account. As a personal account holding precious memories, I kindly request your help in reactivating my @1anaiid account. I am hopeful for a positive response and a link to regain access promptly. Thank you for your assistance, Diana Gashi

Dear Sir, I am reaching out to address a pressing concern affecting numerous Instagram accounts, including mine. An unauthorized individual on Instagram has been falsely implicating the company, specifically in relation to soccer content, leading to the removal of videos and accounts. This individual is misusing the email addresses ([redacted]) and ([redacted]) to support these wrongful takedowns. In the recent days, more than [redacted] soccer-related Instagram accounts have been wrongly removed due to content that does not belong to Uefa. This has significantly impacted many users, including myself, who have lost access to their accounts. I had a substantial following of over 200k followers on Instagram under the username @igfootbal, and having my hard work compromised in this manner is deeply distressing. I kindly request your assistance in resolving this issue and reclaiming access to my account. Your prompt action in engaging with Instagram on behalf of myself and other affected users would be immensely appreciated. I eagerly await your response to address this urgent matter. Thank you for your attention.

I'm experiencing difficulties accessing my business account under the username "lumirueluv" with the email "[redacted]" Despite having the same phone number and ensuring it's correct, I'm unable to receive the security code via text. I've tried various solutions over the course of several months such as signing in through Facebook, changing my password, and requesting the code multiple times, but to no avail. This issue seems isolated to this account, as I don't encounter similar problems with other applications. I would prefer not to rely on my phone number for account access and am eager to regain entry into my account.

I am facing an issue with my Instagram account. I last accessed it on 11 February [redacted] via mobile, but on 16 February [redacted] on PC, it prompted me to confirm ownership. I followed the steps suggested but couldn't reset my password as it didn't recognize my email. Upon checking my mail, I found that my email associated with the account was changed on 14 February [redacted]. While I suspect hacking or Instagram security measures, my profile details remain unchanged. The new email linked to my account doesn't exist. I tried resetting via my Facebook ID, to no avail, and each login attempt redirects me to the ownership confirmation page. After signing up with my Facebook ID, I linked an email to my Instagram account. I seek guidance on regaining access in this scenario.

Hello, I need some assistance regarding my Instagram account. I recently faced an issue where my account was hacked, and the hacker changed my username. However, I was able to successfully change my username back and removed all the unauthorized followers. Now, Instagram prompted me to enter my phone number to receive a six-digit security code, but unfortunately, I did not receive the code. As a result, I am currently locked out of my account due to the missing six-digit code. Your help would be greatly appreciated.

Hello, I need assistance with recovering my old Instagram account with the username fjjfnfjfkrjr, which has been hacked. I have not accessed this account in a long time. When trying to reset the password, I noticed unfamiliar email addresses linked to the account. Despite selecting the "need more help" option, Instagram only prompts me to reset via the unrecognized email. I am unable to recognize or access this email. I would appreciate your help in recovering my Instagram account. My current email for correspondence is [redacted] Thank you.

Hello. My username is Varasroxas. When I created my account, I entered my email as [redacted], or at least I thought I did. Unfortunately, I am unable to log in. When I requested a password reset, it mentioned sending an email to t****[redacted], which was an old email, [redacted], that has since been deleted. The correct email for my Instagram account, Varasroxas, should be [redacted] I attempted to use the app on my phone and selected "I do not have access to this email anymore," but the link provided did not work. I am unable to regain access to my Instagram account Varasroxas. I suspect it might have been hacked, as I've encountered similar issues in the past with another account. I am unsure if the email associated with VARASROXAS has been changed illicitly. Please assist me in recovering my account or let me know if it needs to be deleted from Instagram's side so I can start anew. Thank you for your help.

Hello, our online platform fanci.be recently created a Business Instagram account to start advertising. Unfortunately, we unknowingly hit the limit on the number of people we could follow per hour which led to our account being temporarily blocked and then disabled. Instagram now requires us to verify that we are a legitimate company to reinstate our account, but we have been unsuccessful in doing so. Every attempt results in the message: "Your request could not be processed. A problem has occurred with this request. We are working to resolve this as soon as possible." Since last Friday, we have been unable to rectify this issue. As a webshop, social media advertising is crucial for us. Any guidance on how to resolve this matter would be greatly appreciated. Thank you in advance for your assistance. Best regards, NC

Hello, I am a small business owner. I recently had someone managing my social media who is no longer with us, and now I am unable to access my (@MCCSHOWROOM) Instagram account as I no longer have the password. I have been trying to reset the password, but despite the correct email address being displayed, I am not receiving the password reset emails. I have checked my email settings and do not have any filters blocking Instagram emails. Retrieving the reset email is crucial for me to regain access to my account and avoid any confusion with my customers/followers by creating a new Instagram profile. I appreciate any assistance you can provide in helping me recover this account. Thank you!

Hello Instagram team, I hope you are well. I am struggling to regain access to my account. Despite using the "Get Help" option with my phone number, email, and username, I couldn't recover it on my new phone. I am willing to undergo photo verification. Unfortunately, the previous account details I had are no longer valid as I have a new phone number and email address. The account was created roughly three years ago. The username is pokytokyo, my new phone number is [redacted], and my current email is [redacted] This account holds sentimental value to me, hence I kindly request your assistance in recovering it. You can also verify my identity through my personal account @mayerllyy. Thank you for your help.

Hello, I am reaching out because I am facing ongoing issues with my Instagram account, @timucheprops, being repeatedly deactivated and then deleted, which has become increasingly frustrating. On December 21st, my account was mistakenly deleted, but it was reactivated promptly with an apology from the Instagram Team. However, on December 27th, after posting a new photo, my account was once again deactivated and then deleted in error. Despite recovering it on the same day, the cycle repeated itself each time I posted a new photo, resulting in a total of 8 deletions due to these recurring mistakes. I am baffled as to why my account faces deletion every time I upload a new photo. I have always adhered to the platform's rules and terms without any prior issues. I am eager to understand why this keeps happening and how I can prevent it to enjoy uninterrupted use of my account on Instagram. I am hopeful that this issue will be resolved soon. Thank you for your attention to this matter. Sincerely, Valentin D. @timucheprops

While updating my settings, I mistakenly entered the year [redacted] as my date of birth, resulting in my account getting suspended for being underage. I reached out to appeal this decision by providing proof of the error, but I have yet to receive a response. I kindly ask Instagram to review my case promptly and unlock my account so I can regain access to my personal profile.

Hello, I have an issue and need some help: I recently got a new phone and I can't sign in to Instagram because I no longer have access to my old phone number. I am still logged in on my old device. Is there a way to disable the two-factor authentication so I can log back in? I would greatly appreciate it if someone could assist me with this matter, as I haven't been able to find a solution on the Instagram website. Thank you for your help.

I'm seeking help regarding my Instagram account issues. Two weeks ago, someone unauthorized accessed my account and posted a picture. I acted fast, deleted the post, and changed my password. However, I was subsequently locked out due to suspicious activity. Instagram provided two options to receive a security code - one linked to my previous phone number in Honduras, now inaccessible since I moved to the U.S, and the other tied to my high school email which I no longer have access to. I managed to acquire a temporary password from my high school, but unfortunately, I haven't received any security codes after selecting that option. I've been persistent with trying to regain access but have faced challenges. It's disheartening that automated systems are preferred over human assistance in these situations. I sincerely hope for a human response to help me reclaim my account.

Hello, my username is naomyvinec. I recently unsubscribed from some old accounts on Instagram that I no longer follow. Instagram mistakenly flagged this as suspicious activity and is now asking me to change my password. Unfortunately, I can't remember my current password and the email linked to my account is from an old provider that is no longer active. When I try to reset my password via text message, it only allows me to access my account on the web, not the app itself. I am looking for a way to unblock my account. Thank you.

My account is naomyvinec. I unsubscribed from many old friends on Instagram and was flagged for possibly using a follower-gaining app. Instagram is now requesting a password change, but I can't remember my old one and the linked email is from an inactive site. The text message option lets me access my account online, but it remains blocked on the app. How can I unblock my account? Please contact me at: [redacted]

I would like to express my concerns regarding the poor customer service from Instagram. Despite numerous attempts to reach out via phone and email, I have not received any response. As a legitimate, licensed, insured, veteran-owned hemp dispensary based in Dallas, Texas, I am deeply frustrated by having to create four different Instagram accounts in the past month due to what seems to be a misunderstanding about the credibility of my business. Without warning or explanation, all my content on those accounts – @orderofpneuma, @orderofpneumatx, @pneumaorder, and @orderofpneumatexas – was permanently deleted. This situation has had a severe impact on my business, affecting marketing efforts, sales, and brand reputation. I have thoroughly reviewed Instagram's community guidelines and policies and am confident that I am in compliance. My name is M. A. Balaguer, the owner of Grimes Ventures LLC, operating as Order of Pneuma. All our products are legal, tested by third parties, accompanied by certificates of analysis, and comply with law enforcement regulations. I can be reached at [redacted] or [redacted]. I urge Instagram to resolve this matter promptly, as legal action will be considered if necessary.

Hello Instagram team, I am reaching out through this form to recover my official account that was hacked after my phone was stolen. I am an artist and singer, and I lost access because the thief changed all the passwords and emails stored on my phone. I couldn't find another way to contact you except through this method. I want to prove my identity by changing the email address to my new one and regaining access to my account. My phone containing all the passwords was stolen, so I couldn't recover my Gmail account linked to my official account. I hope you can assist me, and I trust you. I am willing to provide video proof and my passport to verify my identity for account recovery. I used this method because there was no other direct way to contact you for account recovery. Thank you in advance. My Certified Official Account: www.instagram.com/ghilessamzal.officiel/

Hello Instagram team, I am reaching out through this form to seek assistance in recovering my official account, @ghilessamzal.officiel, which has been verified. Unfortunately, my phone was stolen, leading to the hacking of my account. As a singer artist, losing access to my account has been distressing. The thief altered all passwords and emails linked to the account on my stolen phone, complicating the recovery process. The only medium I could use to contact you is through this form. I am willing to provide proof of my identity, including a video, passport, or any other necessary documents to facilitate the recovery process. I am eager to update the email address to my new one and regain access to my account. Your help in this matter would be greatly appreciated as I have no other direct means of communication for account recovery for stolen accounts. Thank you in advance for your understanding and support. Official Certified Account: www.instagram.com/ghilessamzal.officiel/

Dear Instagram Support Team, I am writing to inform you that I have already submitted the requested photo of my face along with the code, username, and full name. Subsequently, I received an email in French from your team which I have translated to English in order to respond accordingly. Despite my efforts, I have not yet received any further instructions on how to recover my account. This issue is critical as I am unable to access my account even with two-factor authentication. I appreciate your prompt attention to this matter. If you require any additional information regarding my disabled account, please do not hesitate to let me know. Account Details: Username: marwano_ali Email: [redacted] Full Name: Marwan Ali Al Habsi Address: Sultanate of Oman, Muscat, Al Mawaleh. Thank you for your support and cooperation. Best regards,