Hi Instagram staff, I hope you are doing well. I have a new phone and I couldn't recove...

GetHuman5774769's Recover Account issue with Instagram from February 2021

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Help with my Instagram issue
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GetHuman5774769's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5774769 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5774769 can let us know if they help or not.
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Before contacting them, items GetHuman5774769 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5774769's own words
Hi Instagram staff, I hope you are doing well. I have a new phone and I couldn't recover my account using the phone number, email, or username in the "Get Help" in signing in. I'm willing to photo verify myself. The information that I had to access the account, I no longer have. I got a new phone number so the phone number wouldn't be the same and I have a new email as well. I made the account about three years ago. Please if you could help me recover my account the username is: pokytokyo and my new phone number is: ********** and my new. My email to contact me is *****@***.com. Please help me recover my account. This page really means so much to me. I also have a personal account, its, @mayerllyy for proof that @pokytokyo is my real account. Please help me and Thank you!

GetHuman5774769 did not yet indicate what Instagram should do to make this right.

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Recover Account issue
Reported by GetHuman5774769
Feb 22nd, 2021 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 36422 others
0 customers following this


GetHuman5774769 started working on this issue
Feb 22nd 8:19pm

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