Hi, My name is Erinn Ashworth-Velez. The username for the account in question is: rin.s...

GetHuman5737836's Hacked or Disabled Accounts issue with Instagram from February 2021

Help with my Instagram issue
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Before contacting them, items GetHuman5737836 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5737836's own words
Hi, My name is Erinn Ashworth-Velez. The username for the account in question is: rin.spiration**I am losing my mind trying to figure out what's going on with my account. At the end of January it was hacked, I managed to still login while it was hacked* so I followed the Help Center suggestions* Changed my password and enabled two factor authentication. Whoever had hacked my account had changed my name multiple times, and sent a message to a handful of people who weren't anyone I knew*followed or who followed me. When I tried to check what they sent, it said the content had been removed. I couldn't find anywhere to send an actual report at the time. I changed my name back and have been carrying on, until two days ago when I went to post something and it said my account had been deleted. **I submitted the verification info that it was actually me, and waited for the ** hours to pass to have my chance at appealing the removal. Except it just says that there is an error, I can't login at all. I have no idea how to access this supposed appeal process. **It took me a lot to decide to make a new account and start posting after a terrible struggle with depression and with multiple health crisis. I had numerous surgeries this past year and I had been posting things from this past year that I hadn't been able to post easily while I was sick and losing my vision. I didn't want to leave this important journey out of my account. So I was slowly working through my photos from this time and sharing them. This account and what I was beginning to share and rebuild means a lot to me, and I'm deeply upset at this abrupt closure and no explination and no straight forward way to navigate it. **I would appreciate if someone could please help me, and at the very least explain what happened. Ultimately I would like my account reinstated. **Thank you. **- Erinn Velez aka rin.spiration

GetHuman5737836 did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman5737836
Feb 9th, 2021 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 36142 others
0 customers following this


GetHuman5737836 started working on this issue
Feb 9th, 2021 8:36pm

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