My name is Sandra and my insta account has been hacked. My Instagram name is @Sandralz...

GetHuman5728391's Hacked or Disabled Accounts issue with Instagram from February 2021

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Help with my Instagram issue
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GetHuman5728391's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5728391 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5728391 can let us know if they help or not.
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Before contacting them, items GetHuman5728391 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5728391's own words
My name is Sandra and my insta account has been hacked. My Instagram name is @Sandralze, *I cannot log in because my account has been deactivated. And that's only because insta thinks that I'm pretending to be someone else even though that's another person (*ty.d is his insta). He did it with a ban method. Although I (Sandralze) am the real one. So I want to say that I am not some fake!**I hope you can help me and reactivate my account because I would never do that.** Let me know when you read my mail, it is very important to me.** Sincerely yours Sandra

GetHuman5728391 did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman5728391
Feb 6th, 2021 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 35838 others
0 customers following this

Timeline

GetHuman5728391 started working on this issue
Feb 6th 4:10pm

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