Instagram Customer Service Issues

Archive 194

The following are issues that customers reported to GetHuman about Instagram customer service, archive #194. It includes a selection of 20 issue(s) reported December 1, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Team, I am reaching out regarding my Instagram account, @boyspyce, which was mistakenly disabled last month for violating terms. Despite numerous appeals and form submissions to FB/IG, I have been unable to recover it. I am unsure of the reason for its deactivation as I did not receive any explanation. Restoring my account is crucial to my career as it holds vital connections with business partners, friends, and family. The disruption has significantly impacted my professional life, especially with recent changes to my content and branding as an artist. I fear Instagram may have flagged this transition as suspicious. Losing years of work and having to rebuild from scratch would be devastating. Your assistance in restoring my account would be greatly appreciated. Thank you.
Reported by GetHuman-iamspyce on Tuesday, December 1, 2020 6:36 AM
Hello, I wanted to address an issue with my Instagram account, @serenity011, which has been deactivated. I would like to clarify that I focus on cosplay, and during October, I celebrated Halloween by dressing up in various costumes. One of the outfits involved a bathing suit and a pacifier, portraying a "baby" persona. This was meant in the spirit of fun and creativity, similar to how others dress up as school girls without issue. I never posted nude content or displayed my nipples on the account. While some content was reported and removed by Instagram, I rarely appealed these actions. Looking back, I believe that if I had questioned more removals, many would have been reinstated as they did not violate any guidelines. It is disheartening that my account remains disabled despite the initial mention of a 30-day suspension. I am eager to correct any unintentional mistakes and ensure that my future posts adhere to all community standards. I kindly request a review of the removed content to demonstrate its compliance with the platform's regulations. Thank you for your attention and assistance.
Reported by GetHuman5508742 on Tuesday, December 1, 2020 7:42 AM
After updating the app on my phone this morning, my account disappeared, and I couldn't log in anymore. The error message stated my account didn't exist. Even when attempting to access it through a link, I received an error message saying the link may be broken or the page removed. I am upset because I have not violated any site rules, and I am confused as to why Instagram lacks sufficient customer support. Losing access to my account has been distressing since it contained valuable memories and photos that may now be lost forever.
Reported by GetHuman5510641 on Tuesday, December 1, 2020 6:53 PM
I've repeatedly been informed by Instagram that I've shared my account with other sites to gain more followers and likes, which I have not done and do not want. I've been restricted four times and now face this issue. I have always followed the Instagram community guidelines, and this accusation is incorrect. Please resolve this matter, as I have not engaged in any unauthorized activity.
Reported by GetHuman-kerimuh on Tuesday, December 1, 2020 8:08 PM
I need help fixing my account. I changed my email address from [redacted] to [redacted] and recently changed the password, but now I can't remember it. When I try to reset the password using my email, it says there is no account with either email available. I would like my account "secretraves" to be associated with [redacted] again. Thank you! I am willing to tip for your assistance! Much appreciated, Secret Raves GbR Waldstraße 18, [redacted] Hagen.
Reported by GetHuman5511281 on Tuesday, December 1, 2020 9:28 PM
Hi Support Team, I am reaching out for assistance regarding my Instagram account that was compromised on November 27th. The hacker not only changed my profile picture and username but also disabled my account. To make matters worse, the hacker is now demanding money from me. I have already reported the incident and submitted the necessary forms to Instagram, but I have not received any response yet. Could you please advise me on how I can speed up the recovery process for my account with the username _bugdreamer_ linked to the email [redacted]? Thank you for your help. Warm regards, M.
Reported by GetHuman5511299 on Tuesday, December 1, 2020 9:35 PM
Hello, I woke up to find that my account has been disabled due to a policy violation, but I am certain this is a mistake. I submitted the form to appeal the disablement in hopes of resolving this issue. I responded to the email as requested, providing a picture and number, but unfortunately, this did not resolve the problem. Customer care mentioned it relates to a policy issue, but they did not specify which post they were referring to. I am confident that I have not breached any terms. Any assistance would be greatly appreciated. Thank you and best regards.
Reported by GetHuman-paolaai on Wednesday, December 2, 2020 10:17 AM
I am unable to access my Instagram account because I have forgotten the password for both the email associated with it and the account itself. Additionally, the phone number linked to the account is outdated. My username is @joyce._.ughhh. Instagram prompted me to change the password due to suspicious activity, mentioning an attempt to increase followers, although I only use the app on my mobile device. I would appreciate assistance in regaining access to my account.
Reported by GetHuman-joycesat on Wednesday, December 2, 2020 2:47 PM
My Instagram account was unexpectedly deactivated without any apparent reason. Despite multiple attempts to contact Instagram for support, I have been unable to follow the steps required to confirm my identity as I cannot access my account. After submitting a photo with a verification code as requested, I have not received any assistance or clarification from Instagram. I have always abided by the platform's rules and am unaware of any violations on my part. It is possible that any potential breaches could have occurred through unauthorized access to my account by someone else. I have also attempted to create a new account, which was deactivated yesterday. Unfortunately, I am unable to verify using my email or phone number as the system does not recognize any accounts linked to that information.
Reported by GetHuman-ebrar on Wednesday, December 2, 2020 2:59 PM
Good evening, my Instagram account was blocked due to a phishing attack. I no longer have access to the security codes sent to my email or phone number as I no longer have access to them. I contacted my phone provider, but they cannot retrieve the old number. I am unable to locate my email account either. I am willing to provide my ID or answer security questions to hopefully recover my account. My Instagram username is Pauulinski.
Reported by GetHuman-paulinjo on Wednesday, December 2, 2020 3:48 PM
I have an Instagram account (toregilstenersen) that I cannot access and received a message about unknown login activity from a device I do not own. The email indicated a login from an unfamiliar Samsung SM-J730F at an unknown location on December 2 at 9:34 AM (PDT). Despite attempting the provided link, it is not working. I would like to have that account deleted. Best regards, Tor Egil Stenersen
Reported by GetHuman5514408 on Wednesday, December 2, 2020 6:52 PM
Hello, my name is Borislava. My Instagram account has been temporarily locked unexpectedly, and despite my attempts to recover it, I have been unsuccessful so far. It seems like the verification process is not working, and I am unable to access my photos, videos, and memories that span over three years on the platform. I am reaching out for help on how to proceed and regain access to my account. Any assistance would be greatly appreciated as I am eager to resolve this issue and retrieve my account. Thank you for your support.
Reported by GetHuman-bori_kol on Wednesday, December 2, 2020 9:39 PM
I recently discovered that my 11-year-old daughter unknowingly created multiple accounts on Instagram, resulting in a total of 5 or more. After discussing the issue with her, we managed to delete all but 2 accounts. Unfortunately, she cannot recall the password or any information to reset the remaining 2 accounts. I reported this matter approximately a week ago due to her being underage and creating the accounts without consent (she is now 12 years old). However, the accounts "Jaggai3" and "Jaianna_galbreath7" are still active. I kindly request immediate assistance in deleting these two accounts. Thank you for addressing this promptly.
Reported by GetHuman-dgalbrea on Thursday, December 3, 2020 7:29 PM
My girlfriend's grandparents mistakenly deleted her Instagram account on 11/30/[redacted]. Before doing so, they falsely claimed she had passed away, which could impact their status as her legal guardians. The post could potentially be reported to the police as text messages alone were not sufficient evidence. Her account username was Zerotwosrevenge.
Reported by GetHuman-budchep on Friday, December 4, 2020 4:54 AM
Dear Sir/Ma'am, I am writing to inform you that I am facing an issue with my Instagram account under the username sharon49191, which was originally associated with the phone number [redacted]. Unfortunately, I lost my phone two years ago and no longer have access to that number. As a result, I am unable to retrieve the OTP needed to delete my account as it is being sent to my old number, now in use by another individual who is unwilling to provide the OTP. I have not linked any alternative contact information for verification purposes. Considering these circumstances, I kindly request assistance in deleting my Instagram account promptly. I am concerned that the account may have been compromised since the follower count has increased despite my lack of activity. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Username: sharon49191
Reported by GetHuman5520050 on Friday, December 4, 2020 5:34 AM
Hello, I require assistance accessing my account. It seems to be temporarily locked, and despite stating that a code has been sent to my current email address, I am not receiving it. Additionally, when attempting to log in with my email instead of my username, it indicates that no Instagram accounts are linked to this email, while simultaneously claiming to have sent a security code to this address. I am seeking guidance on receiving the security code or alternative methods to regain access to my account.
Reported by GetHuman-dtypical on Friday, December 4, 2020 12:33 PM
There is an Instagram page managed by an individual called Sunny Entrepreneur called "Money Makers." The person offers employment opportunities to young individuals after they invest Rs1999. I paid the amount through Paytm UPI but did not receive any response afterward. This seems to be a fraudulent page, and many people might have fallen victim to it. It's crucial to investigate this matter promptly to prevent further inconvenience. It's essential to take action against the real culprit to ensure others don't face similar situations. Many students are lured by such schemes, and Rs2000 is a substantial amount for them. Let's ensure no one else becomes a victim of this deceptive practice.
Reported by GetHuman-goeltany on Friday, December 4, 2020 1:52 PM
I manage the website Gregory-white.com and oversee three users. Lately, I've been receiving alerts from Instagram for various individuals supposedly associated with Gregory-white.com. It seems like these people might be using fake email addresses with the domain "@Gregory-white.com". Here are a few examples I've noticed: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] None of these email addresses are legitimate. None of my users are Instagram users, so any email address with "@Gregory-white.com" is definitely fake. Best regards, JW
Reported by GetHuman5522039 on Friday, December 4, 2020 6:36 PM
Hello, I recently encountered an issue logging into my Instagram account. An error message stated that my account had been disabled for a supposed violation of Instagram's terms and conditions. This doesn't seem accurate as I solely use my account to share original singing videos without engaging in any abusive behavior or making hurtful comments. Despite my attempts to fill out a form to address the issue, I'm stuck in a loop. Each time I try, I'm prompted to confirm my identity through my Instagram account, but since it's disabled, I cannot comply. This situation has left me frustrated as I've dedicated five years to building my account. Any assistance on how to resolve this matter would be greatly appreciated. Thank you.
Reported by GetHuman5523309 on Saturday, December 5, 2020 1:12 AM
My account is currently showing as temporarily suspended for an unknown reason. I suspect it may be due to entering the wrong password. Instagram has sent a recovery code to my cell phone number [redacted], but unfortunately, I am unable to receive it as we reside in an area of far West Texas with no cell coverage. I need assistance in recovering my account so that I can use it when I am in town where there is coverage. Our home number is [redacted]. We recently swapped phones, so my husband now has the phone that received the code. I only realized this issue once we returned home. Thank you for your help. Sue S. from Fort Davis, TX.
Reported by GetHuman5490203 on Saturday, December 5, 2020 2:46 AM

Help me with my Instagram issue

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