There’s something weird going on with me trying to login to this old Instagram account...

GetHuman-mrthroww's customer service issue with Instagram from October 2020

Help with my Instagram issue
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The issue in GetHuman-mrthroww's own words
There’s something weird going on with me trying to login to this old Instagram account of mine from years ago because it’s telling me it doesn’t exist but also is telling me to check the email that is connected to the account. There’s a few things going on that don’t make sense:****. Requesting a password reset email tells me to check the email connected to the account but no email actually gets sent to me and it’s not being caught by Gmail’s spam filter either**. Requesting a login link from Instagram on the “Trouble Logging In?” screen with the email connected to the account gives me a message at the bottom of my screen saying “No users found”**. While doing it with the username it gives me the email I had just entered in point ** in a message saying “Thanks! Please check *Email*I*JustEnteredIn*** for a link to reset your password.”**I just want to recover my account so I can see what is on it and then I’ll be able to decide how I want to deal with the account

GetHuman-mrthroww did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-mrthroww
Oct 22nd, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 36937 others
0 customers following this

Timeline

GetHuman-mrthroww started working on this issue
Oct 22nd, 2020 7:08am

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