Instagram Customer Service Issues

Hi, my name is Benson Kane. I discovered that my Instagram account @the_realbenson was mistakenly flagged as a fake account. This happened after I reported my old account @benson.kane for impersonating me. Initially, I thought I had lost access to @benson.kane and wanted it either made private or removed, as it had been years since I last logged in. However, I managed to find the email for @benson.kane and regained access to it. Regrettably, my current account @the_realbenson has now been deactivated. I am currently unable to access the email linked to @the_realbenson, which I believe is [redacted] I am attempting to recover access to that email account, although I have encountered difficulties. Is there a way for me to regain access to @the_realbenson? I can offer my ID as proof and a new email address for the account. I know the password for @the_realbenson, but I am prompted for the associated email address when trying to reactivate the account via the Instagram form.

Hello, my name is Tenesha Williams. My Instagram account, @myking_hisqu33n, has been hacked. I am unable to reset my password because all my information has been changed, including my phone number. My username was changed to @myking_willians9052, and the phone number associated with the account is [redacted]. The hacker, who now goes by @mayo_avian_200, is tagging themselves and my son in pictures. My phone number is [redacted], and my email is [redacted] I have contacted [redacted], but no one has helped me resolve this frustrating issue. The hacker is impersonating a "Sugar Daddy" on my account, posting things on my story and profile. I have screenshots of everything. Please assist me as soon as possible. Thank you.

We collectively manage an account for our school's student council. The previous email linked to it is outdated and we couldn't recall the password, so I added a new email. Attempting to recover the password, ended up accidentally logging out all three users. After trying to reset the password, the system sent a link to the new email. Clicking on it prompted a security code to be sent to the old email, which is inaccessible to us. Despite finding the current password, it seems to have been unintentionally reset during the process and is no longer functional. The Instagram account in question is @fhhs.stugo, the old email is [redacted], the new one is [redacted], and my personal Instagram is @danimeyerss.

Hello, I am writing from Italy. On October 1st, [redacted], Instagram disabled my personal account with around 2,[redacted] followers, but this was a mistake. I have had this account for many years and have always followed the rules. I have been trying to verify my identity by sending emails daily with my photo and the handwritten code they provided, but even after 20 days, I am still unable to log in. I am unsure who to contact for assistance. This account holds many memories and is crucial for my work, so I urgently need it back. Regards, Eliana Cristofori IG: @elianacristofori

My Instagram account got deactivated last Saturday. Whenever I try to log in, it shows that my account was deactivated and redirects me to a help page with a form to fill out. After completing the form and clicking send, an error message pops up asking me to go to Instagram to confirm my account or my email, which I can't do since I no longer have access. I did receive two emails from Facebook requesting a photo of myself holding a paper with a code mentioned in the email, along with my name and my Instagram handle. I sent multiple emails with the required photo, but I haven't heard back yet.

Hello, I was chatting via direct message on my Instagram profile (@virtuelna_stvarnost) with my friend (@mionica44) when suddenly I got logged out. Despite multiple login attempts and reinstalling the application, I couldn't regain access. I checked my email and text messages for any hacking attempts but found none. My friend (@mionica44) mentioned it seemed like I deleted my account. My Instagram is linked to my Facebook account, and I have a folder for Instagram photos. I have never breached Instagram's terms. Could you assist me in reactivating my account? My photos, memories, and messages are on there since [redacted], serving as my photo diary. Your help in resolving this would be greatly appreciated. Thank you, Anđela Pančevački

I am encountering some difficulties trying to access an old Instagram account of mine. When attempting to reset the password, I am instructed to check the connected email, but I do not receive any password reset emails, which are not detected in my Gmail spam folder either. Additionally, when requesting a login link with the email connected to the account, I receive a message stating "No users found." Moreover, using the username prompts a message to check the email I entered, indicating a link to reset the password. I am eager to regain access to my account to review its contents and determine the next steps.

Dear Instagram/Facebook Team, I am requesting assistance with a problem I am facing regarding my hacked Instagram account, www.instagram.com/judithvasquezoficial/. Despite reaching out to the help Instagram SOLUTIONS page, my special case has not been considered. The account was hacked twice, and efforts to recover it have been unsuccessful. The recovery link provided on 27/07 expired due to internet connectivity issues in Venezuela, where I reside. The hacked accounts department informed me they cannot help. The account was originally affiliated with [redacted] before it was also hacked. I then associated it with [redacted] I am struggling to regain access to my 19K followers and [redacted] posts. As a public figure with 40 years in the entertainment industry, I urgently need to retrieve my account. I plea for my case to be treated as a "Special Case" for expedited assistance and request a new recovery link be sent to me via SMS. I write in translated English for your understanding. Thank you in advance for your help. Judith V.

A week ago, while using Instagram everything was fine. However, after exiting the app for a few minutes, I found myself logged out. Trying to log back in resulted in an error. When I attempted to reset my password via email, I was told my username, email, and phone number didn't exist. Two days later, as I tried once more to access my account, I was informed it was disabled for breaching community guidelines. I maintain a private account with only appropriate pictures, so this ban seems unfounded. I am positive my account was wrongly deactivated; the last access was on October 14, [redacted]. Instagram, I am reaching out for assistance. I am willing to provide any necessary identification to have my account reinstated. The username for my account is @nataliekobal.

My Instagram account got deactivated last Saturday. When I try to log in, Instagram shows that my account was deactivated and guides me to a help page with a form to fill out. After completing the form and hitting send, an error message appears, instructing me to visit Instagram and sometimes to verify my account or my email address. This is impossible as I no longer have access to that Instagram account. I did receive two emails from Facebook instructing me to send a photo of myself holding a paper with a code from the email and provide my name and Instagram account name. I sent multiple emails with the required photo and details, but I haven't received any response.

Hello, My Instagram account was deactivated a few days ago, and I believe it was unjustified. I didn't violate any terms of use as I didn't share any photos or make offensive comments. I didn't engage in buying followers or likes. I've had the account for over 4 years, and it holds a lot of memories in the Archive. Losing my [redacted] followers is disheartening as the account required a lot of effort. Despite sending numerous emails to Instagram and trying to recover my account, I haven't received any assistance or response. I would appreciate it if I could regain access to my account or get in touch with someone from the Instagram help center. Regards, Jenna

My Instagram account got unexpectedly deactivated recently. I believe I have always adhered to the terms of use and haven't posted anything inappropriate. Despite having no photos posted, my account was disabled. I never engaged in offensive behavior like commenting, buying followers, or likes. With over 4 years invested in this account, it holds cherished memories on Stories and [redacted] followers. Losing it without cause is disheartening. Numerous emails to Instagram requesting assistance have gone unanswered. I am hopeful to recover my account or at least find contact information for Instagram's help center.

Hello, I hope you are doing well. I am reaching out for assistance regarding my instagram account. Unfortunately, my account was disabled a few days ago due to a joke played by a friend. They changed my profile picture to something inappropriate without my knowledge, which led to the account being disabled. I have tried appealing multiple times but haven't received any response or success. This account means a lot to me and I have put a lot of effort into it. I am desperate to retrieve it before it's too late.

I used a third-party app to check my Instagram statistics. Instagram noticed suspicious activity and prompted me to verify my account by providing my cell phone number and entering a code. After I completed the steps, I received a message stating that my account would be accessible within approximately 24 hours. However, every time I try to log in, I still see the same message. I have read that this process often takes longer than 24 hours, with some users being locked out for up to a month. Is there any method to speed up this verification process?

Subject: Urgent Account Violation Report Dear Instagram Support Team, I have reported an account (@azeri.newss1_ current link: [redacted]) for displaying graphic content that violates community guidelines against violence and the Geneva Conventions. Despite this, I received a notification claiming no violations were found. It has come to my attention that certain Instagram employees may abuse their authority to silence users of different nationalities, manipulate content, and obstruct the truth. The images of deceased individuals on the mentioned account can be distressing and disrespectful, potentially causing harm to their families. This situation could lead to serious consequences for Instagram if exposed. I respectfully request the removal of the video and account in question (screenshots provided) and another account denying the Khojaly Genocide which is equally disturbing. Links: - Account with graphic content: [redacted] - Account denying Khojaly Genocide: [redacted] Both accounts are managed by individuals of Armenian descent, one falsely posing as "Azeri News" and engaging in spreading fake news and violent material, violating multiple guidelines. Please take swift action to uphold equality on your platform and address these issues promptly. Best regards, Yegana

Hi there! I recently experienced a hack on my Instagram account, Nate_ferland. The account was compromised, deleted, and then ultimately disabled by Instagram for reasons unbeknownst to me. Quite a rollercoaster, right? I was referred here by an individual from the Facebook team named Joan, who was quite helpful but unfortunately couldn't assist in restoring my account as it was outside their area of expertise within the Facebook team. Despite not being prepared for this hack, I've surprisingly developed a close relationship with Instagram's verification processes over time. I've gone through various verification steps involving my face, hands, and a specific number on a sheet, but unfortunately, I haven't received any responses from the system. So here I am, starting this beautiful morning in Montreal, determined as ever to recover my account from the depths of the internet. Will you join me in this quest? 😊

Ho temporaneamente disattivato il mio account per motivi di salute e, nonostante tentativi dopo 7 giorni, non sono riuscito a riavere accesso. Dopo scambi di email, ho ricevuto una comunicazione di disattivazione da parte del team. Il mio account è di grande importanza per me, contiene dettagli fondamentali della mia vita e del mio lavoro senza alcun backup disponibile. Sono sicuro di non aver infranto alcun termine di servizio, non uso app o altri strumenti per ottenere follower, seguo solo conoscenti e colleghi poiché lavoro come coach e operatore di fitness e benessere. Mi impegno per il rispetto e per il benessere psicofisico. Ho riscontrato problemi nel compilare il modulo di richiesta per i profili disabilitati erroneamente poiché bloccato dall'informazione sul nome utente. L'assistenza finora non è stata in grado di aiutarmi.

I temporarily disabled my account to take a break due to health issues. I tried to access it after about 7 days without success. After several emails, I received a message about the deactivation from your team. My account is crucial to me as it holds my personal and professional life, for which I have no backup. I am certain I have not violated any terms of service. I do not use any apps to boost followers; I only follow people I know. I work as a coach and fitness instructor, focusing on mental and physical well-being. The deactivation has left me feeling upset and disappointed. I kindly request a review as my account is vital for my work in health, wellness, and fitness. I also linked my Facebook page as a kinesiologist. I use Facebook as well and have never encountered similar issues. I am confident I have not breached any terms of use. I am having trouble filling out the form for incorrectly disabled profiles analysis.

Hello, I am experiencing an issue with my account named Shhaymyname as it was hacked. The hacker changed the phone number and email associated with the account to theirs, claiming to be from Quezon City even though I have not been there recently. I am requesting assistance in regaining access to my account as I am trying to build it up. I tried to reset the password using my email and new number, but the hacker was able to revert the changes to their information. I have their contact number +[redacted]27, and I would appreciate your help in resolving this situation. Thank you.

Hello, I am in the process of updating my personal account details on Instagram due to having an outdated phone number and email associated with it. Unfortunately, I no longer have access to the old contact information. Instagram seems to be prompting for the old email even though I updated it to [redacted], which I forgot to confirm. I am receiving notifications at the new email address but am unable to access the account. The new phone number is +[redacted]6, and the old one is +[redacted]1. Your assistance in resolving this matter would be greatly appreciated. Please let me know if additional information is required to verify my ownership of the account. Thank you for your help.