Instagram Customer Service Issues

Archive 189

The following are issues that customers reported to GetHuman about Instagram customer service, archive #189. It includes a selection of 20 issue(s) reported October 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I lost access to my Instagram account, @droppahs, about a month and a half ago due to hacking. After reverting the email change and updating my information and passwords, my account was disabled for suspicious activity, despite no prior violations. I have filed numerous appeals and support requests, including providing a requested photo holding a paper with my details. Despite not having personal photos on my posts, there are some archived in my stories. I have been diligently trying to reactivate my account, which was mistakenly disabled. I signed up on my iPhone and the associated phone number is [redacted], with the email address [redacted] My previous usernames were @sztiency and @dropahs. I have full access to the account, but it was disabled due to unauthorized access.
Reported by GetHuman5359898 on सोमवार, १२ अक्टूबर २०२०, रात ८:३८ बजे
I am having difficulty accessing and removing my old accounts. I cannot recall the passwords, email addresses, or phone numbers associated with these three accounts. The email address appears to be related to my name, Arona Francis, but as I created these Instagram accounts in middle school and am now in college, I have no means of accessing them. The accounts in question are ronniieee._, _r_o_n_n_i_e__, and ronnie_ronnie_. Currently, I use the account gorgeouss_caramel as I am older now. I need these old accounts removed for my nail business, and I have exhausted my efforts to do so without success due to forgotten passwords. This is a genuine request, not associated with any malicious intent. I sincerely need assistance in taking these accounts down.
Reported by GetHuman-aronafra on सोमवार, १२ अक्टूबर २०२०, रात ९:१५ बजे
I am encountering difficulties accessing and deactivating my three old Instagram accounts. I cannot recall the passwords, associated email addresses, or phone numbers linked to these accounts. Although the email address appears to be similar to my name (Arona Francis), I am unable to access it as I created these accounts when I was in middle school, and I am now in college. The mentioned accounts are indeed mine, and I require them to be deactivated for business purposes. The old account usernames are: 1) ronniieee._ 2)_r_o_n_n_i_e__ 3)ronnie_ronnie_. My current Instagram handle is gorgeouss_caramel, which reflects my current stage in life. I want to clarify that this is not a hacking attempt; it is essential for my nail business. Despite my efforts, I have been unsuccessful in deactivating these accounts due to forgotten passwords. Is it possible for Instagram to assist me in deactivating these accounts or recovering my password?
Reported by GetHuman-aronafra on सोमवार, १२ अक्टूबर २०२०, रात ९:२० बजे
In early September, I encountered an issue with my Instagram account. After multiple unsuccessful attempts to log in, I received a message stating that my account had been disabled to prevent hacking. Despite this, I have not received the password reset email at the address linked to my account. I have tried reaching out to 6ya for assistance but only encountered unhelpful ads and no resolution. I am incredibly frustrated as my account holds sentimental family photos, including those of my late father. I even offered to provide my identification to prove my identity. I am at a loss for what else to do and urgently need access to my account. Any assistance would be greatly appreciated.
Reported by GetHuman5361045 on मंगलवार, १३ अक्टूबर २०२०, सुबह ६:१७ बजे
Hello, I am writing to address an issue with accessing my personal Instagram account under the username ioanamrrrr. Despite entering the correct password multiple times, I continue to encounter an error message. When attempting to reset my password, I am redirected to an unfamiliar email address to complete the process. It is important to note that I have not changed my email associated with this account in the past five years. I have also noticed unusual activity on my account in recent months, which raises concerns. I would like to inquire about reactivating my account and preventing these issues from persisting in the future. I am reaching out to verify my identity and restore access to my personal account. I eagerly await your assistance in resolving this matter. Thank you, Ioana B.
Reported by GetHuman-ioanavon on मंगलवार, १३ अक्टूबर २०२०, सुबह ७:०३ बजे
Hello, I encountered an issue with my Instagram account: aurore_cgn. While I was logged in as usual, I suddenly received a notification about suspicious activity and was asked to verify my identity through my phone number. Sadly, the verification message never arrived, and the page was subsequently removed, preventing me from accessing my account. When I attempted to log back in, I discovered that my username could not be located. I am uncertain about the steps to reclaim my account, as it seems to have been either blocked or deleted. I have always adhered to the application's terms and have never posted anything inappropriate. I suspect that my account was compromised and deleted by someone unauthorized. I am unsure of how to proceed to recover my account. Any assistance you can provide would be greatly appreciated. Thank you for your anticipated help! Aurore
Reported by GetHuman-aurorec on मंगलवार, १३ अक्टूबर २०२०, दोपहर १२:४४ बजे
This account on Instagram has been bullying and harassing me by sharing my personal information in stories and with people she knows. I am receiving abuse due to her actions. Despite my requests, she has refused to take down the posts and leave me alone. I have reported this to the police for my own safety, and if needed, I can provide more details from them. They advised me to contact Instagram to have the account removed as it could be a safety concern. This person has also contacted my workplace and followed me. I urgently need action taken today. I require the posts to be removed, and her to cease sharing my information with potentially dangerous individuals. The account in question is lenapuellae. I urge you to investigate and address this situation promptly. Your prompt attention is vital, as this person's actions have led me to involve law enforcement. Thank you, Carly.
Reported by GetHuman5364237 on मंगलवार, १३ अक्टूबर २०२०, रात १०:४४ बजे
I am experiencing issues with my old Instagram account associated with my email [redacted], as it seems to be disabled or I cannot recall the password. When attempting to log in through Facebook, I receive a prompt indicating that the accounts are not linked and asking for my Instagram password, which consistently fails. Upon trying to reset the password using my email address, "[redacted]," it states that no users are found. I have also attempted to recover the account by entering various usernames I used, such as "olalonde," "o_lalonde," or "olilalonzo," but I am directed to an incorrect email address for password reset instructions. It appears that my account is in an inconsistent state, leaving me unable to sign up using either my email or Facebook credentials.
Reported by GetHuman-olalonde on बुधवार, १४ अक्टूबर २०२०, दोपहर १:०४ बजे
Please reactivate my Instagram account as I earn my income through it. I acknowledge that I have violated your rules, and I sincerely apologize. I promise to adhere to all Instagram rules immediately and refrain from breaking them in the future. My Instagram name is: arzum.cicek. Please give me one last chance. Additionally, I no longer have access to the old email address and phone number I used to sign up on Instagram. Therefore, I can't enter the security code Instagram sent me since I logged in from my second phone. Please unlock my profile. I am losing money every day due to this and have 16,[redacted] followers. Thank you very much. A.Cicek
Reported by GetHuman-babykob on गुरूवार, १५ अक्टूबर २०२०, दोपहर १०:०९ बजे
I have an account and some questions. I am trying to contact your experts. My account was disabled, even though I followed all the rules. Please respond. My username is broski_jaeden_. I am from India. Someone reported my account for impersonation out of jealousy. I have submitted appeals and sent multiple emails, but to no avail. It is unfair considering a year of hard work. My fan page has been abiding by Instagram rules. Despite providing ID proof and complying with guidelines, my account remains disabled. I have proof of ownership as a fan page. I have already provided a photo of myself with the handwritten code you requested. Please review my account promptly.
Reported by GetHuman5369628 on गुरूवार, १५ अक्टूबर २०२०, दोपहर २:१४ बजे
Hello, I am Aidan, and I use the Instagram username speedscape.art. I am seeking help in recovering my art account on Instagram. It has been in use for a few years and is dedicated to showcasing my artwork. I am unsure why my account was deactivated. There was an incident in the past where I mistakenly liked numerous images under a single hashtag, which may have been misunderstood as bot-like activity. Besides that, I have not encountered any other issues with the account. I am puzzled about the violation of the Terms of Use since I have reviewed them multiple times and cannot identify any wrongdoing. I am eager to have my Instagram account reinstated.
Reported by GetHuman-speedsca on गुरूवार, १५ अक्टूबर २०२०, रात १०:५२ बजे
I use Instagram daily, and recently, when I logged in, the platform requested verification for my account "jodibretman." Despite providing my phone number and email, my account was deactivated. I am unsure why this happened as I am the rightful owner. Instagram informed me that they are reviewing my account and that I should be able to access it within approximately 24 hours. However, it has been almost a day, and I am still unable to log in.
Reported by GetHuman4193695 on शुक्रवार, १६ अक्टूबर २०२०, दोपहर १२:५२ बजे
Hello, my account has been accidentally disabled. I submitted a request to recover my account through the specific link for accounts closed due to impersonation. I provided my passport with all the necessary information on the form. However, I did not receive a response via the email address related to impersonation. I want to clarify that I have not impersonated anyone and this account is my official one with my photos and friends. Kindly restore my account as I have not violated any Instagram terms. If further confirmation is needed, I am willing to provide my passport or any other information through my Instagram-associated email. Thank you for your assistance.
Reported by GetHuman-sajadabb on शुक्रवार, १६ अक्टूबर २०२०, शाम ७:३६ बजे
Hello, I'm Brandon Greenawalt. I've been locked out of my Instagram and Facebook accounts for over a year. Despite trying all available options, including calls with no success due to lack of human response. The main issue preventing my access is the two-factor verification code. I've since upgraded my phones and can't log in to change my phone number and email. I'd appreciate a call as I'm unable to access my valuable content which includes significant life experiences and my business. Please contact me using the information provided below. I'm willing to provide any necessary proof to reset my email and update my phone number. Thank you for your assistance. Date of Birth: 12-22-[redacted] Last four digits of Social: [redacted] Emails: [redacted], [redacted] Phone: 1-[redacted] Unable to access: [redacted] Phone numbers: [redacted], [redacted].
Reported by GetHuman5375261 on शनिवार, १७ अक्टूबर २०२०, रात १२:०४ बजे
Hello, I have reached out multiple times via email but with no response. My Facebook account got hacked two weeks ago, leading to being locked out of my Instagram account. While I managed to reclaim my Facebook account, I'm struggling to access the verification code for my Instagram account due to it being sent to an inactive email I no longer have access to. After complying with sending a photo of myself holding a paper with specific details to prove ownership, I was given a link to change my password but still faced a temporary lockout stating the code was sent to the defunct email. Any further assistance in recovering my account would be greatly appreciated, as I have essential memories and photos stored there. Best regards, E. Lynch
Reported by GetHuman5375524 on शनिवार, १७ अक्टूबर २०२०, रात ३:१६ बजे
Hello, my name is Manpreet K. from India. I recently discovered that my Scholars English account, @english_coachingscc, has been hacked. The account name has been changed to 4naz_x1u, and all my details have been removed. Despite trying to recover the account and briefly succeeding with 2-step verification, the hacker regained control and added their own verification methods, including SMS verification with the number +[redacted]*******24. My account was linked to Facebook and email, but all connections have been deleted. I am unsure of the hacker's identity or intentions. The account is now secured with 2-step verification, making it impossible for me to regain access on my own. I kindly seek assistance in recovering my account and would greatly appreciate any help provided.
Reported by GetHuman5376181 on शनिवार, १७ अक्टूबर २०२०, दोपहर ११:०३ बजे
Hello, I am Peter P. and managed the @tap.andrack account. Recently, upon opening the app, I was surprised to see the message "Your Account Has Been Disabled." I have been using this account since [redacted], and it's disheartening not to know the reason for its disabling. Despite no prior warnings or explanations, I followed the steps to request a review, but I haven't been able to submit it online as instructed. The system prompts me to log in to confirm my identity despite being on the disabled account page. I hope to regain access soon, as the lack of communication regarding the disabling is perplexing. Thank you for your attention to this matter.
Reported by GetHuman5379638 on रविवार, १८ अक्टूबर २०२०, शाम ७:१२ बजे
I have been using an application that allows me to monitor who's unfollowed me on Instagram for a few months. Today, when I tried to access the app, my Instagram account got locked for suspicious activity. The message on the screen mentioned that it might have been due to a phishing attack and asked me to verify my identity to regain access. The issue is that the email and phone number linked to my account are outdated, and I've been unable to recover my old email. I'm looking for alternative ways to regain access, considering my Facebook account is linked to it. I'm unsure if that will help, though. I really need to recover my account, so any assistance would be greatly appreciated. Thank you, Igor
Reported by GetHuman-iggorti on सोमवार, १९ अक्टूबर २०२०, रात १:५२ बजे
Hello, I fell victim to a phishing attack, although I didn't make any mistakes. While using my phone, I was unexpectedly logged out. It has been several months now, and even though I remember my password, I followed Instagram's advice from their help center and changed it along with my email. After waiting weeks for a new link to my secured email and sending myself the verification code, the new codes I request don't work. I keep getting looped back to the initial pages asking to confirm I'm human and prompting me for my old email and number. I just want access to my account again. It's been a frustrating few months.
Reported by GetHuman-korineda on सोमवार, १९ अक्टूबर २०२०, सुबह ९:०९ बजे
My personal Instagram account was disabled one week ago. Despite my attempts to address the issue, I have not been successful. The lack of direct communication is frustrating. Instagram alleges a violation of their terms, which I dispute as unintentional. My account holds cherished photos and memories from the past seven years. Instagram requested a photo of me with a verification code, but I am awaiting a response. I seek information on the reactivation of my account. Thank you for your assistance.
Reported by GetHuman5383753 on सोमवार, १९ अक्टूबर २०२०, रात १०:०३ बजे

Help me with my Instagram issue

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