Hello, ***I'm sorry for the inconvenience, I'm coming to you for advice. My Instagram J...

GetHuman-jettset's customer service issue with Instagram from October 2020

13 views | 34767 similar | 0 following
Help with my Instagram issue
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GetHuman-jettset's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jettset will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jettset can let us know if they help or not.
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Before contacting them, items GetHuman-jettset may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-jettset's own words
Hello, ***I'm sorry for the inconvenience, I'm coming to you for advice. My Instagram Jet.set*nails account has been blocked by instagram because I logged in to a statistics application to be able to see the followers on the page. Instagram sent me a message saying that I am a victim of phishing and the profile is temporarily blocked. We need to confirm our identity so we can reconnect. Unfortunately instagram sends the identification link to an email address that we have long since changed in our information. It is a (live) email address and we can't log in on this platform because they tell us that the account doesn't exist. So we can't confirm our identity and reactivate our account. Please help us, it was our professional account. What can we do to restore it?**Best regards, **Esmeralda

GetHuman-jettset did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-jettset
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 34767 others
0 customers following this

Timeline

GetHuman-jettset started working on this issue
Oct 2nd, 2020 10:00pm

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