Hi Insta,*I want to report that My business account has been hacked.*I received a messa...

GetHuman5326823's Hacked or Disabled Accounts issue with Instagram from October 2020

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GetHuman5326823's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5326823 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5326823 can let us know if they help or not.
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Before contacting them, items GetHuman5326823 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5326823's own words
Hi Insta,*I want to report that My business account has been hacked.*I received a message on instagram saying that there is a issue of copyright infringement and after *-* mins i got logged out of all devices and I cant find my account on instagram. I am not able to login nor do a forget password. I think my account is hacked . Please investigate as soon as possible. I have lots of data on that account and can't bear if that is lost. I can see in my mailbox that my email has been changed to******@***.com*on Oct * *:** PM.I also saw couple on logins from different arts of india and when I tried to report this it always says link is broken. Please let me know whats happening, Ill be waiting for a reply from insta asap.**Moreover I had word with hacker also, he messaged me on whatsapp and is asking me to transfer*money to get my*account back. I mean this is ridiculous on Insta's part. How people are getting access to someone's account like this. Please find attachments*I am not able to find my user id * email * phone number associated with this account. The hacker has changed everything*Original User Id : bandhej*ethnic*Original Email :******@***.comPhone no: ********** * ***********Please reply asap on******@***.com*or******@***.com.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman5326823
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 34765 others
0 customers following this

Timeline

GetHuman5326823 started working on this issue
Oct 2nd, 2020 9:18pm
GetHuman5326823 indicated the issue is not fixed yet.
Oct 3rd, 2020 6:12am