Hi good evening, I would like to tell about my problem this is the conversation I had b...

GetHuman-ainathrh's customer service issue with Instagram from October 2020

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Help with my Instagram issue
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The issue in GetHuman-ainathrh's own words
I was logged into my account but it shows '' Your Account Has Been Temporarily Locked " ... Hi good evening, I would like to tell about my problem this is the conversation I had between Facebook through email I wrote this and send to them but then I don't get any respond :( This what I wrote **** I'm here to appeal you to help me. I'm not lying when I tell the problem about my account and I already follow the terms as you said to get my account back. However Instagram team, I'm having a problem where I can't login to my first account here's my username @tyraazmann I still can login but everytime I login this screenshot will appear :( which makes I can't access to my account I don't know why but this is the first time my account went to be like this. When I click continue they gave me two options which I should pick either one email address or phone number to verify that it's me. But the problem is I'm not using that phone number and email anymore. So how can I get to login into my account and get the request code ? Because at this moment I'm using this email and this new phone number ********** not this ********* ( old number) ? Can I get the request code here through this email? Because this is the only way for me to get my account back :( I really really really appeal that Instagram team have to trust me because I have made report since ********* until today but I don't get help :( which makes me sad even more until now I'm still trying and yes I'm crying because this is the first time my account get to be like this. I even get an email from Facebook and I did all the instructions was given but seems like the Facebook and Instagram team doesn't believe in me. But as you know I'm not gonna ive up until I get my Instagram account back :( Here is the screenshot of when I login into my account this will appears. I don't do anything until I get my account to be like this. Also this is the picture of mine if you still don't believe me I will take a new picture and send it to you again and again :(*Hide quoted text**On Tue, ** Sep ****, **:** Tyra Azman, ******@***.com* wrote:*I accept the terms. I really really need your help to trust me because this is my account and if you don't believe me you can call me here my phone number **********. This is the only way to get my account back. Besides this is the first time my account from getting this and I'm shook :(( when I can't login to my account as usual here the attachment I show you how it is everytime when I login to my account.
The last time I asked for help they email me they won't take many action to my account **

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Customer service issue
Reported by GetHuman-ainathrh
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 34768 others
0 customers following this


GetHuman-ainathrh started working on this issue
Oct 2nd, 2020 9:24am
GetHuman-ainathrh indicated the issue is not fixed yet.
Oct 3rd, 2020 5:52am