Hello Instagram, **I believe my instagram account was hacked or deleted by you guys. I...

GetHuman5322619's Delete Account issue with Instagram from October 2020

19 views | 34805 similar | 0 following
Help with my Instagram issue
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GetHuman5322619's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5322619 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5322619 can let us know if they help or not.
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Before contacting them, items GetHuman5322619 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
In the settings of your account there is a button to delete the account permanently.
The issue in GetHuman5322619's own words
Hello Instagram, **I believe my instagram account was hacked or deleted by you guys. I was on instagram around *:**pm on September **th and I exited the app, then went back on the app ** minutes later to find out that instagram had logged me out. It says there was unusual activity and that you guys logged me out. I followed the next steps to verify that it was me, I clicked "I am not a robot", did the human verification thing with the pictures, then verified my account with a code sent to my number. After all that was done, I pressed continue and it asked me to log out so I did. I logged out and a little while later I tried to log back in but I couldn't. It says my username does not exist and that there was an error. **I can assure you that I have not violated any community guidelines and I did not delete my account or do anything unusual. I believe I was hacked through my email but I guarantee you it was not me. **I spent a really long time building my instagram account and I do not want all my hard work to go down the drain because of this unfortunate misunderstanding. I have a lot of connections on there and pictures*stories that I value and do not wish to lose.**Please please please help me get my instagram back, it means a lot to me and I do not want to lose my account. I tried my best to contact you guys by this email, reporting a problem on my spam*private account and I even tried to contact your number. **I hope you give me access back to my account ASAP**My instagram that I was logged out of was @kittyyxia **Thank you so much,*Kitty Xia

GetHuman5322619 did not yet indicate what Instagram should do to make this right.

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Instagram

Delete Account issue
Reported by GetHuman5322619
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 34805 others
0 customers following this

Timeline

GetHuman5322619 started working on this issue
Oct 1st, 2020 8:18pm

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