I was locked out of my instagram account because instagram detected suspicious activity...

GetHuman-dinagris's customer service issue with Instagram from September 2020

Help with my Instagram issue
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Before contacting them, items GetHuman-dinagris may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-dinagris's own words
I was locked out of my instagram account because instagram detected suspicious activity (a potential hacker or spam). Instagram sent a verification code for me to verify my identity and be able to log back in. But unfortunately, I don't recognise the email they sent the code to (It could have been an old email that I can no longer access linked with the account). This instagram account is my business account and it's really important for me to connect with and communicate with clients so I would really like to access the account again. **Is there any possibility to have instagram send the code to me on another platform that I can access? (Example my phone number or my current email address instead?) I'm unable to contact instagram to tell them this. Please help.

GetHuman-dinagris did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-dinagris
Sep 28th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 34817 others
0 customers following this

Timeline

GetHuman-dinagris started working on this issue
Sep 28th, 2020 1:35am
GetHuman-dinagris indicated the issue is not fixed yet.
Sep 28th, 2020 1:14pm

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