I used a third party app to access information about my followers, like who followed*un...

GetHuman-anarosel's Hacked or Disabled Accounts issue with Instagram from September 2020

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Before contacting them, items GetHuman-anarosel may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-anarosel's own words
I used a third party app to access information about my followers, like who followed*unfollowed etc. I have used this app for around * years but when I used it at the beginning of September it locked me out of my account for phishing. All I have to do is enter a code send to the email I created my account with. This email is *****@***.com and I no longer have access to this email. (I have tried all avenues through gmail to try and get it back.) I have clicked the need more help button under the login screen and submitted a request but after the initial confirmation email where I submitted a picture of myself holding a code they provided me with my Instagram handle I haven’t heard anything back. I submitted this request ******** and have still not heard anything. I am so lost on what to do and I need my account back!

GetHuman-anarosel did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-anarosel
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 34967 others
0 customers following this


GetHuman-anarosel started working on this issue
Sep 25th, 2020 10:00pm
GetHuman-anarosel indicated the issue is not fixed yet.
Sep 26th, 2020 4:54am