Hello there! I am experiencing some issues regarding my account and it’s phone number...

GetHuman-ambreyb's customer service issue with Instagram from September 2020

Help with my Instagram issue
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The issue in GetHuman-ambreyb's own words
Hello there! I am experiencing some issues regarding my account and it’s phone number, which is currently suspended right now because of an ongoing police investigation here in Orlando Fl with OPD and FTC (and the FBI). I had my possessions stolen by someone including my phone and wallet. The person who stole those things then told everyone to continously report the account. I had feared the person of interest had hacked into my things so my profile was probably reported as hacked as well by my friends. (He did, and stole the SIM Card aka my number needed for Instagram) I do have my cell phone back now and access to all of my emails and my authentication app but since my SIM was reported stolen it has been suspended for ** days so I cannot use the phone number on file to log into. I do have access to the email on the account and the authentication app so ONLY this phone from now on can log in. I tried to open Instagram recently and it looks like Instagram is making me send a sms code to that number but I sadly cannot receive it and was wondering if there is any way I can verify that it’s me and my account and I am the only owner. The person being investigated has been charged with multiple felonies and it’s ongoing so this situation is serious. I can provide you the case number and detective working my case if needed to confirm I really cannot use that number right now. (* **-*****)*Profile Information :*Creator : Ambrey Burnett (Bam or Bammy)*@queencodeine******@***.com *phone number that is suspended and cant be reached : ***-***-*****I also have an app for codes I set up to log in from this phone after I received it back. *I do have a temporary ** day number ( ***-***-****) since the SIM was suspended last night if that will be any help at all to call or text verify my identity. I will also leave my ID here. Im a social influencer and work solely through Instagram at the moment and the person being charged has already hacked the rest of my platforms because their rules arent as strict as yours so that’s why im messaging you! Reply soon please.

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Instagram

Customer service issue
Reported by GetHuman-ambreyb
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 35012 others
0 customers following this

Timeline

GetHuman-ambreyb started working on this issue
Sep 24th, 2020 8:26pm

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