Hallo Instagram,*mein Account (Marti**.**) wurde vor kurzem gehackt, daraufhin habe ich...

GetHuman-martimai's Hacked or Disabled Accounts issue with Instagram from September 2020

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GetHuman-martimai's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-martimai will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-martimai can let us know if they help or not.
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Before contacting them, items GetHuman-martimai may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-martimai's own words
Hallo Instagram,*mein Account (Marti**.**) wurde vor kurzem gehackt, daraufhin habe ich dem Account eine neue Email Adresse * Passwort zugeteilt ( Die selbe email, mit der ich sie kontaktiere). Das hat alles wunderbar funktioniert bis ich die Identifikations Best*tigung bekommen habe und da stand das mir ein Code auf meine "Alte" Handynummer zugeschickt wird. Mein Problem ist jz dass ich fast seit einem Jahr eine neue Handynummer habe und es damals vergessen hab bei Instagram anzugeben. Jz kann ich nicht mehr auf mein Instagram Profil zugreifen, da ich ja logischerweise den Code nicht bekomme.*Zum Beweis dass ich es wirklich bin, kann ich Ihnen meine alte Nummer noch aufsagen.*Bei weiteren Fragen, stehe ich Ihnen gerne zu Verf*gung.*Mit freundlichen Gr**en*Marti Maier

GetHuman-martimai did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-martimai
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 34750 others
0 customers following this

Timeline

GetHuman-martimai started working on this issue
Sep 30th, 2020 7:38pm

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