I received an alert while I was in the instagram app via iphone that my account had sus...

GetHuman5319414's customer service issue with Instagram from October 2020

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Help with my Instagram issue
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GetHuman5319414's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5319414 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5319414 can let us know if they help or not.
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Before contacting them, items GetHuman5319414 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5319414's own words
I received an alert while I was in the instagram app via iphone that my account had suspicious activity. It then asked me to use cache to prove it was me, and asked me for a phone number and sent me a code. I entered the code, then got the message that my account would be under review for ** hours. It's been one week, and I still cannot access my account. I haven't received an email or update about anything. When I try to log in, it says "error" or "user not found" even when I try by instagram name, phone number, or email address. My account was linked to my facebook, and even I cannot access my account by logging in using facebook. When I try to request support from instagram via iphone, the keyboard is blocking the "request support" button - this is either an iphone or instagram bug. I need my instagram account back! :(

GetHuman5319414 did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman5319414
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34762 others
0 customers following this


GetHuman5319414 started working on this issue
Oct 1st, 2020 3:47am