Please help me, I’ve been locked out of my Instagram account, etlinsofia, for a month n...

GetHuman-sofiaetl's Recover Account issue with Instagram from August 2020

Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-sofiaetl's own words
Please help me, I’ve been locked out of my Instagram account, etlinsofia, for a month now and I don’t know what to do. My name is Sofia Etlin, I lived in America from **** to **** and had an American phone number ** (***) ***-**** which I used to register my account with. However, I am Brasilian and moved back to Brasil this year and got a new phone number, *** ** *********. About a month ago my account was hacked and Instagram asked me to change my password, I did, however, I forgot it and now have lost access to my account. I lost my chip for my old number so whenever Instagram sends my old number a code to change my password I can’t do anything. Help me get access to my account please.

GetHuman-sofiaetl did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman-sofiaetl
Aug 29th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 35138 others
0 customers following this

Timeline

GetHuman-sofiaetl started working on this issue
Aug 29th, 2020 2:47pm

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