My account was hacked. Person is harassing my kids, my family, not only on instagram...

GetHuman-cathyadd's Hacked or Disabled Accounts issue with Instagram from August 2020

Help with my Instagram issue
Before contacting them, items GetHuman-cathyadd may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cathyadd's own words
My account was hacked. Person is harassing my kids, my family, not only on instagram, now personally calling them through instagram. Report and I get an instagram message saying we didn't remove cat....ad..sonhjsh's account We found this account doesn't go against our Community Guidelines. If you think we made a mistake please report again....**Guidelines per instagram in instagram plain as day!!**Under "Foster meaningful and genuine interactions" "Don't IMPERSONATE other and don't create for the purpose of violating our guidelines or misleading others"... I watched as they wrote to my teenage kids... they reported it, found it not me... this person called my daughter repeatedly, but yet wouldn't talked scaring the bjeezuz out of her... my son responding person goes quiet for a while to continue thinking my son has left the area.... Harassment!! Friends, family calling stating the same.. why am I doing this... am I okay... it's okay you can share if you are not....**Guidelines again by INSTAGRAM plain as day!!*"Share only photos and videos that you've taken or have the right to share" Did I give the right for someone to take save my picture share and be me to family and friends? It states...*As always you own the content you post on instagram. Remember to post authentic content and don't post anything you've copied or collected from the internet that you don't have the right to post. Learn more about intellectual property rights...**HMMM... who has the rights here the person not following the rules I guess they do... Be careful, you have no rights here, go private unless you feel like the possibility of losing friends and family over some goof pretending to be you. I was lucky caught it early... I know people that have not. A family member early in age not so lucky. It's hard when an actual picture of you is the same as you profile pic you are using now.... Think about it, be careful, always ask.

GetHuman-cathyadd did not yet indicate what Instagram should do to make this right.

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My Instagram account is hacked Instagram id:rayyan****My instagram account was hackedMy Instagram account was hacked
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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-cathyadd
Aug 18th, 2020 - 6 months ago
Not resolved
Seen by 24 customers so far
Similar issue to 35338 others
0 customers following this

Timeline

GetHuman-cathyadd started working on this issue
Aug 18th, 2020 8:29pm
GetHuman-cathyadd shared this issue with friends on Facebook
Aug 18th, 2020 8:30pm
GetHuman-cathyadd shared this issue with followers on Twitter
Aug 18th, 2020 8:32pm
GetHuman-cathyadd indicated the issue is not fixed yet.
Aug 19th, 2020 3:10am

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