I was trying to link an app to my Instagram account and After I wrote my password I had...

GetHuman-isalirma's customer service issue with Instagram from August 2020

Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-isalirma's own words
I was trying to link an app to my Instagram account and After I wrote my password I had to write the security code because my two factored authentication was open. Unfortunately The app that was providing the code was deleted. So*For two days I can't log in to my Instagram account. I contacted with Instagram and wanted help. They wanted a photo that includes me, the code they sent, my full name and my username. I sent the photo, they replied me that they couldn't prove that I was the owner of the account, they want more information such as my email, my phone number and my device type. I provide all the informations that they wanted from me. Unfortunately they replied that they still couldn't be able to prove and they wanted the same informations. I sent it again and I'm waiting for a reply. I don't know waht to do more and I can't understand after all the informations I gave to them they still can't do anything about it. Please help me.

GetHuman-isalirma did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-isalirma
Aug 15th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 35521 others
0 customers following this

Timeline

GetHuman-isalirma started working on this issue
Aug 15th, 2020 1:12pm
GetHuman-isalirma indicated the issue is not fixed yet.
Aug 15th, 2020 5:37pm

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