I was trying to link an app to my Instagram account and After I wrote my password I had...

GetHuman-isalirma's customer service issue with Instagram from August 2020

Help with my Instagram issue
First: share to improve GetHuman-isalirma's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-isalirma may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-isalirma's own words
I was trying to link an app to my Instagram account and After I wrote my password I had to write the security code because my two factored authentication was open. Unfortunately The app that was providing the code was deleted. So*For two days I can't log in to my Instagram account. I contacted with Instagram and wanted help. They wanted a photo that includes me, the code they sent, my full name and my username. I sent the photo, they replied me that they couldn't prove that I was the owner of the account, they want more information such as my email, my phone number and my device type. I provide all the informations that they wanted from me. Unfortunately they replied that they still couldn't be able to prove and they wanted the same informations. I sent it again and I'm waiting for a reply. I don't know waht to do more and I can't understand after all the informations I gave to them they still can't do anything about it. Please help me.

GetHuman-isalirma did not yet indicate what Instagram should do to make this right.

How GetHuman-isalirma fixed the problem

We are waiting for GetHuman-isalirma to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-isalirma
Aug 15th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 35521 others
0 customers following this


GetHuman-isalirma started working on this issue
Aug 15th, 2020 1:12pm
GetHuman-isalirma indicated the issue is not fixed yet.
Aug 15th, 2020 5:37pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians