My email listed on my instagram account was from a job i left three years ago. Upon rea...

GetHuman5065318's Recover Account issue with Instagram from July 2020

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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman5065318's own words
My email listed on my instagram account was from a job i left three years ago. Upon realizing this, I updated my email within the app. I verified the new email address. I quickly received another email saying that it had been changed back to my former work email. I did this twice more, with the same steps happening. I then clicked "secure my account" because I didn't know what was happening. It then stated that I needed to enter a six digit code from the old work email. I called up my former workplace, they told me that the email wasn't even on the list anymore, of emails they had. So, he made the same email address I used to have, and activated it for me. I asked instagram for the code, and the email never came. it's the exact email address that I used to have. I don't know what to do. The only thing I see when I log onto instagram, is a thing telling me it needs the code. I had put in my phone number, but It isn't giving me that option. HELP please!

GetHuman5065318 did not yet indicate what Instagram should do to make this right.

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Instagram

Recover Account issue
Reported by GetHuman5065318
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 37406 others
0 customers following this

Timeline

GetHuman5065318 started working on this issue
Jul 14th, 2020 8:11pm
GetHuman5065318 indicated the issue is not fixed yet.
Jul 15th, 2020 9:57am

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