My email listed on my instagram account was from a job i left three years ago. Upon rea...

GetHuman5065318's Recover Account issue with Instagram from July 2020

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The issue in GetHuman5065318's own words
My email listed on my instagram account was from a job i left three years ago. Upon realizing this, I updated my email within the app. I verified the new email address. I quickly received another email saying that it had been changed back to my former work email. I did this twice more, with the same steps happening. I then clicked "secure my account" because I didn't know what was happening. It then stated that I needed to enter a six digit code from the old work email. I called up my former workplace, they told me that the email wasn't even on the list anymore, of emails they had. So, he made the same email address I used to have, and activated it for me. I asked instagram for the code, and the email never came. it's the exact email address that I used to have. I don't know what to do. The only thing I see when I log onto instagram, is a thing telling me it needs the code. I had put in my phone number, but It isn't giving me that option. HELP please!

GetHuman5065318 did not yet indicate what Instagram should do to make this right.

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Recover Account issue
Reported by GetHuman5065318
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 37406 others
0 customers following this


GetHuman5065318 started working on this issue
Jul 14th, 2020 8:11pm
GetHuman5065318 indicated the issue is not fixed yet.
Jul 15th, 2020 9:57am

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