Dear Facebook and IG team,**I have been sending several emails and the issue has not ye...

GetHuman5063904's Hacked or Disabled Accounts issue with Instagram from July 2020

Help with my Instagram issue
First: share to improve GetHuman5063904's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5063904 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5063904's own words
Dear Facebook and IG team,**I have been sending several emails and the issue has not yet been solved. I have visited the help center as told but it doesn't help. Please see my enquiry below:**I am the owner of an IG account (heyangelinex) and the account email was this yahoo TW email. However, years ago it has been changed to *****@***.com. This email address is not owned by me, plus I was not an active user so I was not aware and I didn't click "revert this change", I will share you the reference if you could reach me out via my email.**So I tried to login my account with "forgot my password", yet it shows that my account email has already been changed to *****@***.com, again, I will share you the reference if you could reach me out via my email.**There are tons of important images in my account which are very important. I would like to get back the ownership of my account. I am wondering if my account has been hacked. May I please ask your for your help to change the login email from *****@***.com to *****@***.com?**Please let me know if further information is required. Very much appreciated for your help.**Cheers,*Angeline

GetHuman5063904 did not yet indicate what Instagram should do to make this right.

How GetHuman5063904 fixed the problem

We are waiting for GetHuman5063904 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman5063904
Jul 14th, 2020 - 9 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 37420 others
0 customers following this

Timeline

GetHuman5063904 started working on this issue
Jul 14th, 2020 2:47pm
GetHuman5063904 indicated the issue is not fixed yet.
Jul 14th, 2020 11:28pm
GetHuman5063904 indicated the issue is not fixed yet.
Jul 15th, 2020 1:10am
GetHuman5063904 indicated the issue is not fixed yet.
Jul 15th, 2020 1:11am
GetHuman5063904 indicated the issue is not fixed yet.
Jul 16th, 2020 1:13pm