My Instagram account was hacked which triggered a request for an authentication code. H...

GetHuman5062835's Hacked or Disabled Accounts issue with Instagram from July 2020

Help with my Instagram issue
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Before contacting them, items GetHuman5062835 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman5062835's own words
My Instagram account was hacked which triggered a request for an authentication code. However the code is being sent to my old phone number which I no longer have access to. I have since changed my password so my account is safe but I still cannot login. I have been trying to contact Instagram for a month now. I have received a few emails from them and a couple of text messages with codes for my account however every time I enter a code it says it doesn’t work. I wish they would just go in and change the phone number to my new number. Or change it to my email. Obviously I have proven myself that it’s my account. What else can I do?!

GetHuman5062835 did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman5062835
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 37439 others
0 customers following this


GetHuman5062835 started working on this issue
Jul 14th 6:34am
GetHuman5062835 indicated the issue is not fixed yet.
Jul 14th 1:58pm
GetHuman5062835 indicated the issue is not fixed yet.
Jul 14th 1:59pm

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