hi there*My business Instagram account got hacked and hijacked and because it was the s...

GetHuman-getjemal's customer service issue with Instagram from July 2020

Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-getjemal's own words
hi there*My business Instagram account got hacked and hijacked and because it was the same PW for my email, they deleted all the emails from Instagram so I'm unable to retrieve my account.**I've tried everything to report this to Instagram without any luck**I search my hashtag and found the new name they changed my account to but in an instance, I was blocked and the screen went blank.**When I try to search my account name it says no use found, but when I try to create a new account under that name it says the name is not available.**I would really appreciate it if someone could direct me in the right direction to recover my account as this has really affected my business. It's my main method of contact with my customers and my only exposure.**Kind regards

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Instagram

Customer service issue
Reported by GetHuman-getjemal
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 37521 others
0 customers following this

Timeline

GetHuman-getjemal started working on this issue
Jul 13th 12:04pm