My daughter has been for the past * months in hostpital. Instagram is providing her som...

GetHuman-jkwolfmf's customer service issue with Instagram from July 2020

Help with my Instagram issue
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The issue in GetHuman-jkwolfmf's own words
My daughter has been for the past * months in hostpital. Instagram is providing her some means to pass the time but for * weeks now she has not been able to get into her account.*We tried every option in the Help Center. We reported the problem maybe ** times to IG but have not once heard back.*The username and password do work.*But there appears to be a verification after the password is check and here lies the problem that the verification loop preventing logon. *Instead of being logged in we get window stating it needs more information making sure its your account. However when clicking next we get Help Center. Every option in Help Center will get us back to the same place. We did reset the password but that doesnt make any difference.**We checked the HTTP response from server during this check and there is a JSON response from server shows checkpoint*required but this check never comes up in the interface instead the user gets the Help Center which only has links to start everything all over**I requested many time for someone check the account and take off the verification flag or check why the IG algoritm doesnt allow it to logon? I am willing to pay to get the access back.

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Customer service issue
Reported by GetHuman-jkwolfmf
Jul 12th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 37582 others
0 customers following this


GetHuman-jkwolfmf started working on this issue
Jul 12th, 2020 6:12pm

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