My daughter has been for the past * months in hostpital. Instagram is providing her som...

GetHuman-jkwolfmf's customer service issue with Instagram from July 2020

Help with my Instagram issue
First: share to improve GetHuman-jkwolfmf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jkwolfmf may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-jkwolfmf's own words
My daughter has been for the past * months in hostpital. Instagram is providing her some means to pass the time but for * weeks now she has not been able to get into her account.*We tried every option in the Help Center. We reported the problem maybe ** times to IG but have not once heard back.*The username and password do work.*But there appears to be a verification after the password is check and here lies the problem that the verification loop preventing logon. *Instead of being logged in we get window stating it needs more information making sure its your account. However when clicking next we get Help Center. Every option in Help Center will get us back to the same place. We did reset the password but that doesnt make any difference.**We checked the HTTP response from server during this check and there is a JSON response from server shows checkpoint*required but this check never comes up in the interface instead the user gets the Help Center which only has links to start everything all over**I requested many time for someone check the account and take off the verification flag or check why the IG algoritm doesnt allow it to logon? I am willing to pay to get the access back.

GetHuman-jkwolfmf did not yet indicate what Instagram should do to make this right.

How GetHuman-jkwolfmf fixed the problem

We are waiting for GetHuman-jkwolfmf to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-jkwolfmf
Jul 12th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 37582 others
0 customers following this

Timeline

GetHuman-jkwolfmf started working on this issue
Jul 12th 6:12pm