Hello!**This is Jada Falt, owner of the account @jadaf****. My account was hacked about...

GetHuman-jfalt's customer service issue with Instagram from July 2020

Help with my Instagram issue
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The issue in GetHuman-jfalt's own words
Hello!**This is Jada Falt, owner of the account @jadaf****. My account was hacked about a week and a half ago in which I changed my password to a longer and stronger one. However I am now locked out of my account and the email I made my account under when I was younger is no longer in service and since I have never actually logged onto it I cannot access it. I tried contacting the email provider like your website suggested for these events however they couldn't retrieve my account with the lack of information I could provide. I was around ** years of age when making my instagram and never used the email my parents made me however just asked for the address. They terminated their subscription to earthlink.net, the email provider, about * years later. I have tried changing my accounts email before but it always reverts back to the original email, and I have also successfully attached my cell number to my account however the security code does not send to my number, only my old email address. Is there any possible way for me to get the verification code sent to my phone or new email since I was told by the email provider that they are unable to retrieve my account with the limited information I provided them? I greatly appreciate the help!

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Customer service issue
Reported by GetHuman-jfalt
Jul 12th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 37608 others
0 customers following this


GetHuman-jfalt started working on this issue
Jul 12th, 2020 6:32am

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