My Facebook account which is linked to my Instagram account was hacked about one month...

GetHuman-karliea's Hacked or Disabled Accounts issue with Instagram from May 2020

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Before contacting them, items GetHuman-karliea may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-karliea's own words
My Facebook account which is linked to my Instagram account was hacked about one month ago. I no longer have access to the email used to sign up for Facebook and have tried for hours to contact someone on Facebook to regain access to my Facebook account. I have reported my Facebook account as being hacked and requested to be contacted and have never received any response or additional information. My Facebook account has been hacked for at least a month now and has changed all my information. My Instagram account was shut down however it is because of the hacked Facebook account, not activity from me personally. I have already lost everything on Facebook and do not want to loose my Instagram account as well. Please reactivate the Instagram account and please direct me to who I can contact regarding my hacked Facebook account. Please unlink my hacked Facebook from my Instagram so I can continue to use my Instagram account.

GetHuman-karliea did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-karliea
May 27th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 38605 others
0 customers following this


GetHuman-karliea started working on this issue
May 27th, 2020 5:25pm

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