I temporarily disabled my Instagram account around *days ago and now I'm trying to reac...

GetHuman-rksprb's customer service issue with Instagram from April 2020

Help with my Instagram issue
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The issue in GetHuman-rksprb's own words
I temporarily disabled my Instagram account around *days ago and now I'm trying to reactivate it but I can’t log back in fully because my authentication app is acting up and Instagram isn't accepting the security codes provided from my authentication app when I try to log in. I type in my username and password like normal, and it accepts it, but it keeps saying "error, check security code and try again", even though I typed in the correct code. I tried my recovery codes as well but they didn't work either. I’ve been trying to get back into my account for about a * to * days now and Instagram support isn’t helping at all. I've contacted Instagram support at least ** times and they haven't been able to help me. My authentication app is also correctly time synced so I don’t know why it isn’t working

GetHuman-rksprb did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman-rksprb
Apr 20th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 36451 others
0 customers following this


GetHuman-rksprb started working on this issue
Apr 20th, 2020 9:58pm

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