Instagram Customer Service Issues

Dear Sir, I accidentally forwarded the wrong video and my account got disabled. There were important documents in it. Please help me recover my account, the username was "Subham_poonia". I also unsubscribed from the email because I created a new account with the name "Subham_poonia__". Later I realized that the old account had important documents. I had [redacted] followers and followed around 68 to 70 accounts. Please assist me in this matter.

I mistakenly forwarded the wrong video, and my account got disabled. It contained important documents. Please help me recover my account. My username was Subham_poonia. I also unsubscribed from the email associated with it. I realized later that I created a new account with the name Subham_poonia__, as I forgot about the documents on the previous account. It had [redacted] followers, and I was following around 68 to 70 accounts. Please assist me in resolving this issue.

I am experiencing issues with the stories on a business account I share with my boss. When I attempt to create a "Highlight," only stories from October of last year are accessible, despite posting daily. It seems to display stories from the other user instead of mine. Can someone assist me in retrieving my stories for highlights and offer guidance on avoiding this issue in the future?

Hello, I am facing an issue with one of my accounts. I have completely forgotten the password, and the email associated with it is not valid, making it impossible for me to reset the password. I am unable to use Facebook or the phone number linked to the account for recovery purposes. The account in question is named @this.isjocelyn. I would like to update my email and phone number properly to avoid forgetting the password in the future. Despite trying various methods, I have not been successful. Kindly reach out to me regarding this matter. I trust you will be able to assist me. Thank you.incerely, Jocelyn G. from Newnan, GA. I do not have access to the email or any other information related to this account.

Hello, I am experiencing issues with my Instagram account functions such as liking posts and following accounts. A message indicates that my account has been temporarily blocked for engaging in activity to gain followers that violates community guidelines, with an expected unblocking date of [redacted]-04-09. Assistance is needed to have my account unblocked as it remains inaccessible. To prevent future issues, I will ensure that only I have access to the account moving forward. Your help in resolving this matter is greatly appreciated. My username is @romisingh07.

Dear Instagram Company and Staff, I urgently need help as my Instagram account was hacked, and I have lost access to it. Today, upon checking, I discovered that my account was canceled and my information was altered by the hacker. I am unable to recover it using my phone number or email. My name is Sakar from Sulaymaniyah. I am willing to provide any necessary proof. I have created this new account to reach out to you. Please respond to this message. Apologies for any grammatical errors, English is not my first language.

Hello, last year, my Instagram account @janicexreid got signed out by you for "safety purposes." The password reset link was sent to my old phone number +1 [redacted], which is now inactive. I am unable to access the link. Please contact me at my new number +1 [redacted] or my new email @[redacted] to verify my identity and send a password reset link to @janicexreid, NOT @followjanicexreid. Thank you.

I clicked on an advertisement to purchase a product and was directed to the website solutionsurvival.com. However, after a week, I have not received any communication regarding a possible delivery date despite my inquiries through the provided email address. The website lacks company information, address, phone number, or details on WHOIS domain lookup, except for Shopify.com being mentioned as the "Registration Service Provider." I reached out to Shopify through their online chat support after a long wait, where they did not confirm their role as the registration service provider, which is evident in the WHOIS lookup. I am seeking to contact the seller directly regarding my order or take legal action for potential fraud. Additionally, I aim to involve Instagram, Shopify, and any other involved parties to address this situation.

I clicked on an advertisement to purchase a product and was redirected to a website. It has been a week with no communication, even after reaching out through the provided email address requesting a delivery date. There is a lack of company information, address, or phone number on the website, and a WHOIS domain lookup only shows Shopify.com as the "Registration Service Provider." After contacting Shopify through their online chat, which had a significant wait time, they denied being the registration service provider, despite information on the WHOIS lookup. I need to reach the seller directly regarding my order or consider legal action for fraud against them, Instagram, Shopify, or any other involved party hindering resolution. I believe Instagram should take action by blocking the seller's account for potential fraud and enabling customers to seek resolution. Their help center does not address this issue, and contacting Instagram directly by phone has been unsuccessful.

I am experiencing difficulty sharing posts from my feed to my story. When I try to use the "arrow" icon, the option to share to my story is missing. I have updated Instagram on my phone and checked the Instagram help page for solutions. I am unsure if this issue is Instagram-related or specific to my phone model. I would appreciate clarification on this matter.

My Instagram and Facebook accounts were disabled simultaneously for unknown reasons. I am unable to recover my Facebook account as the email associated with it is an old Hotmail address that is no longer active. Instagram states my account was disabled due to not following Facebook's rules. Although I rarely used Facebook, it somehow impacted my Instagram, which is more important to me. When I attempt to recover my Instagram account, I encounter an error stating "username not found." When trying to regain access to my Facebook account, I am prompted for an email that no longer exists.

Dear Sir/Madam, I am Yogesh, using the account username yogii_pawar. My Instagram account was mistakenly deactivated after I attempted to send a video to a friend that was not intended for them. I acknowledge my error and apologize for sharing inappropriate content. I assure you that such a mistake will not occur again. I kindly request your team to reactivate my account. Thank you, Yogesh Pawar Email: [redacted]

Hello Team Instagram, My profile name is Roshaan and my username is roshaan__x. It is linked to the email [redacted] I have been using my Instagram account without any problems, but in the past few days, I have been experiencing difficulty logging in. I keep getting messages saying that my username is not found, or that my account has been disabled or deleted. I use this account for personal reasons and have not violated any terms and conditions, so I am confused as to why this is happening. I really don't want to lose my friends and pictures on my account. I would appreciate it if you could look into this matter urgently and help me reactivate my account as soon as possible. I look forward to your prompt response. Best regards, Roshaan

For the last 4 to 5 days, I have been struggling to add a caption to my post or comment on anyone's post on Instagram. I am frustrated by their restrictive policies that hinder user interaction. It is disheartening to be blocked by Instagram when I am an active user sharing my views and contributing to the community. I have reported this issue multiple times with no response. I need assistance promptly as any further delay could result in losses.

My Instagram account was hacked, leading to the distribution of malicious content to my followers. Consequently, Instagram promptly deleted my account without prior notice. I strive to adhere to all community guidelines and uphold Instagram's standards, making it unjust that I am now facing repercussions due to another individual's actions. Despite my numerous emails, appeals, and submission of required documentation like my government ID and verification photo, I have not received any response from Instagram. This account holds significant personal content for me, and its sudden deletion has left me distressed. I sincerely request assistance in recovering my account as it serves as a source of relaxation amidst my anxiety. Your support in this matter would be greatly appreciated.

Dear team, I have been a loyal Facebook user for a long time. Unfortunately, my account got disabled due to my lack of knowledge about Facebook's policies and guidelines. I am willing to comply and have attached my identification proof for verification. Could you kindly reopen my account at your earliest convenience? Apologies for the mistake. Thank you, F.A. Ansari +91 [redacted] [redacted]

Hi everyone, I'm having an issue with my account being hacked. The recovery email has been changed, and I'm struggling to regain access. My account is on Instagram at www.instagram.com/projectwannaboost. Additionally, I have a Facebook page at www.facebook.com/projectwannaboost where you can find similar posts from Instagram. You can also check out www.youtube.com/projectwannaboost for further verification. I've attempted to recover my password, but it keeps redirecting to a different email. Any assistance would be greatly appreciated. Thank you for your help! - B.H.

My Instagram account lexii.bee was hacked. The associated email [redacted] and phone number [redacted] were changed by the hacker. I did receive password reset emails before the hack, but the links were invalid when I tried to use them. I have not been able to contact Instagram through their help center for assistance to recover my account. If anyone has any suggestions on how to regain access to my account, please share.

My Instagram account, lexii.bee, was hacked. The associated email was [redacted] and the phone number was [redacted]. The hackers changed both the email and phone number linked to my account. Despite receiving warning emails about password reset attempts, I couldn't prevent the hack. Instagram's help center has been unhelpful, and I've tried their suggestions to no avail. I'm in the United States and even received an email about login attempts from Russia. Unfortunately, I couldn't act on it in time.

My Instagram account with the username lexii.bee was hacked. The associated email was [redacted] and the phone number was [redacted]. The hackers changed my login information, and I never received any emails to revert these changes. Prior to the hack, I did receive password reset emails, but by the time I noticed them, it was too late. The links in those emails were invalid. I've tried the Instagram help center suggestions, but it's not helpful. I'm in the United States, and I did receive an email about someone from Russia attempting to access my account. Unfortunately, I couldn't take action in time. My current email is [redacted]