Instagram Customer Service Issues

I have been receiving emails from Instagram regarding a login on an account I don't use. I would like to close down this account as I do not have an active Instagram profile. The email mentions a login from a device in Moscow, Russia. I would appreciate any advice on how to properly secure or close this account. Thank you.

Dear Support, Thank you for addressing my issue. I am having trouble finding my question in the help center. My Instagram account @uyeying, which features my personal pictures and is used to run ads, was registered using [redacted] The same email is linked to my Facebook account, which is connected to several Facebook pages and ads accounts. I have been unable to log in since March 19, [redacted], when I encounter difficulties with two-factor authentication. 1) I cannot receive the Google authentication code on my previous phone, which is now broken. 2) I have forgotten the 8-digit recovery code that I set earlier. 3) Even though I successfully reset my password via email, I am unable to log in due to issues with the two-factor authentication code mentioned in point 1. I would greatly appreciate it if support could assist me in regaining access to my account, as it contains many memorable pictures and contact details of my Instagram followers. Thank you, Elaine C.

I need assistance resolving a frustrating issue with my Instagram accounts. Using my phone, when trying to access my second account, it mistakenly logs me into my primary account using my thumbprint or password. When attempting to log in from my computer, it claims my password has been altered, which I did not do. Unfortunately, I am unable to reset my password as the email linked to the account is outdated. Despite trying to log in via Facebook to connect to my main account, it only directs me to my secondary one. I have already attempted troubleshooting steps such as restarting my phone and reinstalling Instagram multiple times. Your prompt assistance to resolve this long-standing problem would be greatly appreciated. Thank you for your support.

I'm Jonathan Buah, the creator of the Instagram account Jonathaninstyle. The self-isolation and lockdown in Ghana have made me realize the challenges I face in reaching my followers. Despite putting in efforts to create quality content, I have noticed a decrease in likes, views, and some of my posts being hidden from followers. I have devoted a lot of time and creativity to engage my followers but have experienced a decline in followers, likes, and post visibility without any clear reasons. As an African content creator, this situation is disheartening because building my page required dedication and hard work. If you are not willing to support me without payment for promotions, please refrain from deleting my followers, likes, or hiding my posts. During these stay-at-home times, it's crucial to have a platform to connect with others. African creators like me also need recognition and assistance.

Hello, I am looking to report a page that I find concerning. The page in question is @donmiguelo. I would like to request the removal of this page due to the live content involving nudity and other inappropriate activities. It is negatively impacting young individuals and not contributing positively during the COVID-19 pandemic. Instead of supporting the community during these challenging times, the content on this page is inappropriate. Instagram should take action to prevent such harmful live streams. Please consider taking down the page @donmiguelo. Your attention to this matter is greatly appreciated in promoting a more responsible online environment. Thank you.

A stranger managed to access my account on April 1. I received an email notification about this unauthorized login. Despite saving the email, by the time I tried to report the intrusion, it was too late. Since then, I have been unable to access my account, which holds cherished photos and memories spanning seven years. I have never posted inappropriate content and hope you can review my account to understand the situation. Someone else, not me, permanently deleted my account, and I am eager to recover it. It is distressing that Instagram would allow an account to be deleted just because of an unknown login. I am ready to cooperate fully to restore my account. I anxiously await your prompt response. Thank you. Elisa

My account was hacked, and someone sent messages on my behalf and kept logging me out. After changing my password and enabling two-factor authentication, the issue has mostly stopped. However, people are still receiving messages claiming that I sent a collage of their pictures. I need help identifying the culprit so I can take legal action against them.

Dear Instagram Team, Our organization, founded by high school students to support NY Hospitals by purchasing N95 masks, recently encountered an issue on our Instagram page. After creating the account on Saturday, April 4, we have been consistently receiving an "action blocked" notification when trying to like, follow, or comment. Each day, we face this block until the following day, only able to like one post before encountering the message again. Based on online research, excessive likes and follows may have triggered this block, wrongly identifying our genuine account as "bots." We assure you that our team members manage the account authentically. To aid our COVID-19 relief efforts promptly, we kindly request your assistance in resolving this matter swiftly. Please find our team members' emails attached for verification purposes. Your urgent attention to this issue would greatly benefit our cause. Thank you for your cooperation. Best regards, Eric, Angela, Mark, Harry, Gabriella

Hello Instagram Team, I am Bharat Soni, and I have been using Instagram since [redacted]. I deeply value and abide by the platform's terms and guidelines. Unfortunately, on 05/04/[redacted] at around 13:18, I unintentionally sent a video to a friend on Instagram who is not following me, and whom I do not follow. Regrettably, I do not know the contents of the video. I kindly request the recovery of my deleted Instagram and Facebook accounts, as they are linked. I received a video, which I unknowingly forwarded to my friend on Instagram, resulting in the sudden deletion of my accounts. I sincerely apologize for this mistake and assure you that such an error will not occur again in the future. I am truly sorry for any inconvenience caused. Thank you.

Dear Support Team, I am reaching out because my Instagram account [redacted] was recently disabled. I have been using this account for over four years and have always complied with the platform's terms of service. I wanted to share my welcoming message to verify that I have been an active user for a long time. I am unsure about the reason for the account suspension. One of my friends sent me a video on WhatsApp and asked me to share it on Instagram. I forwarded it without realizing the content, and this action led to the disabling of my account. I want to clarify that it was a harmless prank by my friend, and I had no malicious intentions. Given my long-standing record of abiding by the rules, I kindly request the restoration of my account at your earliest convenience. Thank you for your understanding. Best regards, CL

Hello, my Instagram account is "babygirldamz." I deactivated it, and now I'm trying to log back in, but I'm facing issues with two-factor authentication. I had to delete Duo Mobile due to phone storage problems, but I reinstalled it. Now, when I try to log in, the authentication code is needed, but I am unable to get it because I need to reconnect Duo Mobile. Unfortunately, I'm locked out of my account, and since my phone number is linked to both my accounts, I can't use it for authentication. Moreover, all the recovery codes are on my account, and I didn't take a screenshot beforehand. I'm willing to provide proof of my identity, such as my passport or student ID. Can you please assist me with this issue?

I believe Instagram wrongly deactivated my account, and I suspect it was done automatically by their system rather than by a person. I have tried reaching out to Instagram four times using their support form and also messaged them through their Facebook page. I believe my account, with [redacted],[redacted] followers and numerous influencer partnerships, is important and has been deactivated due to malicious reports on old photos. I have rarely had content removed in my 5 years on the platform and believe my account follows community guidelines. Recently, many photos from 2[redacted] were reported, triggering the deactivation. I am unable to stop these malicious reports and am now facing the consequences unfairly. I would appreciate it if someone could investigate this matter or provide a way to reach a support representative. Thank you, Jamie

Hello, Today, on 4/9/[redacted], my account was hacked, and the individual who hacked my account altered everything such as email, mobile phone, and phone number, while I possess the old information: Email: [redacted] and the other email: [redacted] and the old username is Fares-.belal. I am uncertain if they changed it or not, and the old passwords are: iamshagooN1, iamshagoon, [redacted]89ooNN. I am hopeful someone can assist me in recovering my account or deleting it. Thank you.

I am unable to access my Instagram account due to a hacking incident. Despite trying the "forgot password" option with different email addresses and usernames, I keep encountering errors or a different email linked to my account. I have attempted various methods to reclaim access but have been unsuccessful so far. My username is @melissa.bitt, and I am urgently seeking assistance to regain control of my account. Although I tried contacting Instagram's help center via phone, I was informed that the line is no longer operational. I even visited the help center, but my efforts have been in vain. Seeking help from others on Instagram to resolve this issue has also proved futile.

Instagram, I urgently need your help as my account has been hacked. The hacker has taken over both of my email addresses, [redacted] and [redacted], and my phone number [redacted]. My Instagram username is anusaini977, and it has been inaccessible since midnight. I have 92k followers, and I am desperate for your assistance. This all started when someone deceived me with the promise of a blue verification tick and then compromised my account by obtaining my Yahoo login details. I have created a new email on Gmail for your responses. Please act swiftly to safeguard my privacy. Your prompt action is crucial in resolving this issue. Thank you for your understanding and support.

My account has been hacked. The username was "anusaini977," and both associated emails have also been hacked. I am unable to sign in to my account. The emails were "anusaini1335@gmail" and "[redacted]," and my registered number was [redacted]. Please assist me in recovering my account; nothing is working. This all happened from last night at 12 a.m., and now I am not able to log in. Someone deceived me by claiming they would verify my account, and they took all my emails and my ID, then hacked my account. Please help me as I am facing significant trouble.

Dear Sir/Madam, I am writing to seek assistance as I have been unable to access my Instagram accounts under the usernames kingdavid789 and arch_angeldavid789 for several weeks. I would be grateful for any help in recovering access to my accounts. Thank you and God bless. Sincerely, David E.

Hello Instagram Team, My name is David Emmanuel, and my Instagram usernames are kingdavid789 and arch_angeldavid789. I have been unable to log into my accounts despite knowing my username and password for several weeks. I would greatly appreciate your assistance in recovering access to both of my accounts. Thank you and God bless. Sincerely, David Emmanuel

Hi Instagram, I, Chirag Soni, wish to inform you that my account has been mistakenly disabled. Kindly consider reactivating my account with the username chiragsoni0002. If I have made an error, please accept my apologies. I promise not to repeat any errors and seek one last chance to have my account back. My Facebook account is also inaccessible as it is linked to my Instagram account, and both are crucial to me. Your assistance in enabling my Instagram account chiragsoni0002 would be greatly appreciated. Thank you for your understanding and for providing me with a final opportunity. Best regards, Chirag S.

Dear Sir, I would greatly appreciate it if you could assist me in retrieving my Instagram account, as it was compromised due to my friend sharing a suspicious link. My account, Iamlove_donor, is essential to me as it contains important documents. I sincerely apologize for any inconvenience caused and kindly request your understanding in this matter. Please consider restoring my account as it plays a significant role in my life. I promise to be more cautious in the future and ensure the security of my account. Your help in resolving this issue would mean a lot to me. Thank you for your attention to this request. Sincerely, Iamlove_donor