Instagram Customer Service Issues

Hello! I've been struggling to reach out to anyone for assistance with this issue, which led me to this site. A few months ago, I was unexpectedly logged out of my Instagram account right after changing my password. Since then, I've been at a loss because I can't recall my email associated with the account. The only information I have is my username and phone number. When I attempt to receive an SMS code to recover my account linked to my phone number, I repeatedly receive an error message saying, "did not work try again." I've attempted this multiple times and am currently stuck on how to proceed. Retrieving access to that account is important to me, and it would be disappointing if I couldn't regain entry. If there are any tips or tricks you could suggest, please share! Thank you.

Hello, my name is Martin Samuttis. I wanted to request a blue checkmark from you to show that I am a world-famous megastar. I have sent you my ID copy twice because I couldn't set it up through my account. I wanted to report this issue to you and have sent my ID as a screenshot twice. I would like for you to address this, so I can get a response regarding the blue checkmark to verify that my profile is authentic and reflects my status. I have mentioned that I am a world megastar because I was discovered by a lawyer and megastar, Nicole Megan Flores Green, who made me famous. I want to apply for the blue checkmark as a decoration for my original profile, but I couldn't do it through my account due to an issue. Since I'm also your subscriber, not just a world megastar, I want to request the blue checkmark to showcase this essential detail. Please ensure that I can obtain the blue checkmark, as I have sent you my ID copy twice. Best regards, Martin Samuttis.

Dear Sir or Madam, I am contacting you on behalf of my client, Petar Moric, who recently faced issues with his Facebook and business Instagram accounts. On March 23rd, Petar received an email indicating an attempted login to his Facebook account, leading him to react promptly, but unfortunately, both accounts were disabled before he could change the password. Despite his last Facebook activity being around the New Year, he was informed of a violation of terms resulting in the disablement. Strangely, Petar still receives notifications from Instagram even though his Facebook profile is disabled. I have supportive screenshots and firmly believe this issue arose from a possible hack. I request your assistance to resolve the situation concerning his business Instagram and Facebook accounts. Despite attempting to fill out the form, we encountered an obstacle as the message urged us to log in for further instructions, an impossible task as the accounts are disabled. Efforts to recover his account by changing contact details were also fruitless. Your help in this matter would be greatly appreciated. Thank you for your anticipated cooperation. Best regards, Mia

Hello, I regret to inform you that my Instagram account (sharissalouise) has been disabled due to the disablement of my Facebook account (Sharissa Klaassen). Attempts to access my Instagram account have been unsuccessful, with a notification attributing the disablement to my failure to adhere to Facebook's community guidelines. My Facebook account was compromised by an attempted hacker, ultimately resulting in its disablement. The situation caused a period where I was locked out of both accounts, a distressing experience for me. I stress that the disablement was not due to my non-compliance with community guidelines but rather a consequence of the hacking incident. A screenshot of the hacker's name is attached for reference, as I did not accept his friend request. Restoring my Instagram account is paramount as it holds sentimental value, boasts over 8k followers, and is integral to my work. The account's disablement has severed important long-distance communications with friends and family, a particularly challenging situation during the current pandemic. I attempted to complete a form provided by Instagram, but encountered an error mentioning 'the short-link URL you provided is not a user.' The Instagram help center advises following on-screen instructions upon login, but I am unable to access my account due to the disabled Facebook account, which in turn has disabled my Instagram account. Requesting support from the login page has also proved futile, leaving me unable to take any actions. Best regards, Sharissa Klaassen

I am currently using another Instagram account since I'm unable to access my main account. I lost my phone, which had the recovery code, and now I can't receive the code to log in. The code is sent to my lost phone, and I can't remember my password. My Instagram username is @datboii.kt, and I really want to regain access to my account soon. The account I'm using now is @ker_wyn17. Please assist me in recovering my main account. Thank you.

My account has been hacked for the past two days. The hacker changed my ID and password, preventing me from accessing my Instagram account. The hacker utilized the following link: [redacted]. By clicking on it, my profile was compromised, and the hacker engaged in inappropriate behavior by attempting to manipulate girls into clicking the link to hack their accounts. Only one account is used at a time by the hacker. Despite over 60 reports, Instagram has not addressed the issue. I am requesting for my account to be disabled or deleted. Thank you.

I need assistance in reactivating and restoring my account as I have lost all my photos and contacts. I am reaching out for help to retrieve recovery codes to download my data. I have already provided information to confirm my ownership of the account under the username "igor.prodanic" and the email "[redacted]". Additionally, I have sent a jpeg image of myself holding a handwritten copy of the code you shared, which was [redacted]. If further details are needed to verify ownership, please let me know. I have been awaiting assistance for over a month now. Your prompt help would be greatly appreciated. Thank you. I am disappointed by the lack of response despite following the instructions provided during this challenging time due to the Coronavirus pandemic and the #stayathome recommendation. I have shared all my personal information and sent a jpeg image of myself with a sheet of paper containing a 5-digit number, as instructed, to no avail. I have not received any replies to the numerous emails I have sent. I urgently need to retrieve my contacts and photos. My email address is [redacted], and my username is igor.prodanic. I have complied with your terms of service and value using Instagram. It is possible that someone else might have accessed my account without my consent. I had to create a new account to reach out due to the issues faced with contacting support. I sincerely request your help in reactivating my account and appreciate any updates or assistance you can provide. Even the recovery codes I received are not working. Please assist me in recovering and reactivating my account. Thank you.

My name is Shirley. My Instagram is a1.bvbyyy. I am seeking assistance in recovering my hacked account, which occurred on March 25 at 11:47. The hacker posed as an Instagram account named Luna.gbk, offering me an ambassadorship with Pretty Little Thing. To process payments for clothes, I was asked to provide my email and password. Despite initial doubts, Luna.gbk was convincing, claiming to be legitimate. After cross-checking with another user, who also confirmed the legitimacy, I proceeded. However, the next morning, I was locked out of my account, with the message stating it no longer existed. Luna.gbk then revealed her deception, admitting to hacking and disabling my account. She demanded I follow her rules to retrieve it. It is clear I was manipulated, as she deceitfully obtained my email and password under false pretenses. Your assistance in restoring my account would be greatly appreciated, as I have been unsuccessful in my attempts to resolve this with Instagram.

Hello Support Team, Thank you for looking into my issue. Despite checking the help center, I couldn't find a solution to my problem. My Instagram account, @uyeying, which is registered under [redacted] - the same email as my Facebook account, has been experiencing login issues with two-factor authentication since March 19th, [redacted]. Unfortunately, I'm unable to submit a help request directly to Instagram. 1) I can't access the Google authenticator code since my previous phone broke. 2) I have forgotten the 8-digit recovery code that was previously set up. 3) I managed to reset my password successfully through email. Still, I am unable to log in due to the two-factor authentication code issue as mentioned in point number 1. I would greatly appreciate any assistance from the Support Team in helping me regain access to my account, as it contains many memorable pictures and contact details of my Instagram followers.

Recently, I attempted to link my Instagram account to TikTok. While trying, I used my iPhone password to login, which didn't work. I received an email notifying me of a login from an unfamiliar device. Concerned, I changed my Instagram password and enabled two-factor authentication. After this, I successfully linked my Instagram to TikTok with the new password. However, when I checked my Instagram login activity, it showed a login in Jacksonville 21 hours ago, a place I wasn't at, and my current activity was also listed in Jacksonville using my iPhone, the device I wasn't using. I'm unsure whether to confirm it wasn't me and change my password again or if this is a setup. Can someone help me understand this situation?

German: Es handelt sich um das Konto @dasistjenabitch, das erst seit Kurzem auf Instagram aktiv ist. Der Inhalt dieses Accounts besteht aus Videos, die scheinbar lustig oder peinlich sind. Die Bedingung ist, dass sie alle in unserer Stadt Jena stattgefunden haben. Bisher hat der Account schon die respektlosesten Videos und Fotos geteilt, wie z.B. eine alte Dame, die nackt auf der Straße posiert, oder andere Personen (oft ältere Menschen), die heimlich gefilmt und bloßgestellt wurden. Es wird vielen Personen das Recht an ihrem eigenen Bild genommen und es sind sogar Videos von begangenen Straftaten zu finden, z.B. wie ein Junge auf dem Dach eines Jenaer Busses mitfährt. Ich bitte dringend darum, diesen Account zu löschen. Es ist einfach respektlos und armselig! Mit freundlichen Grüßen, Emmy Deppner. English: It is the account @dasistjenabitch, which has only recently joined Instagram. The content of this account consists of videos that are supposed to be either funny or embarrassing. The condition is that all of them took place in our city, Jena. The account has already shared the most disrespectful videos and photos, such as an old lady naked on the street or other individuals (often elderly) who were secretly recorded and exposed! Countless people are being deprived of their right to their own image on this account, where you can also find videos depicting committed crimes, for example, a boy riding on the roof of a Jena local bus, instead of inside the bus itself. I urgently request the deletion of this account. It's simply disrespectful and pathetic! Sincerely, Emmy Deppner.

Hello, my name is Hadar. I have a personal Instagram account under Hadar.y. Recently, I started sharing my artwork on my page and wanted to promote my posts. However, I discovered my account is blocked from making new promotions until I pay $[redacted] for previous promotions that were linked to another account, Sneaker.addictt. Despite being connected to this account in the past, it was not my business account; I was merely assisting in managing it. The promotions on that account were not made by me, and the credit card details do not belong to me. I would like to clarify that the Sneaker.addictt account is unrelated to my personal account (Hadar.y). I hope this can be resolved so I can proceed with promoting my art on my page. Thank you for your assistance.

My account ID was originally "sirvirohith," but there was another account named "sirvi_rohith" that seemed similar. To address this, I changed my ID to "rohithchoudhary777." The fake account "sirvi_rohith" still remains unchanged. I have lodged complaints through my account and asked my friends to do the same. However, despite reaching out to Instagram provider using my email for a month now, no action has been taken against this fake account. If this is how Instagram treats its customers, people might lose hope in seeking solutions. I hope this time the seriousness of the issue is understood, and appropriate measures are taken against the fake account. I eagerly await your response and hope for resolution. Thank you.

Hello, My name is Theresa Essendorfer. My Instagram account and email have been hacked, and I have tried everything to recover my account. I also used your help resources in the support section, but so far, I have been unsuccessful in recovering my email account. My account used to be named moorhex and was changed to lenardthal6_1darcjh. The email address now linked to the account is not mine. Everything has been altered, and I am unable to retrieve the account. Please deactivate the account immediately and assist me in reclaiming my identity. The email addresses I have secured again are as follows: [redacted] [redacted] [redacted] Sincerely, Theresa Essendorfer

I am experiencing trouble logging into my Instagram account. I am confident that my password is correct, but I am unable to access the email associated with the account, which I haven't used since 5th grade and have forgotten the password for. Instagram requires the email for login, and I no longer have access to it. I have created a new email address. My Instagram username is serrinagarcia, and my current password is [redacted]. Following a security alert on my new phone, I was prompted to change my password multiple times. It has changed from to [redacted] to [redacted] and finally to [redacted]. I am unable to access my account due to suspicions and need to receive a password or code via email, which is no longer accessible to me. I would appreciate any assistance in regaining access to my account. Thank you.

Hello, I hope you are in good health and safe. I'm reaching out about the Instagram account JustineandRyan2020. It has been restricted from liking content and following users. Instagram alleges that I used a service to increase likes and followers, which is untrue. This account is for a Syracuse University Student Association campaign with followers and likers who are all associated with Syracuse University! Please remove this action block as it is hindering the campaign, especially during the upcoming voting period. My account has not violated any guidelines; I simply want to engage with my supporters and share content. Additionally, please consider lifting the restriction on JulioForSAComptroller, as that account is facing a similar issue. The Help Center has not provided assistance. Your help is appreciated. Thank you, Justine H.

I was attempting to share a private video on Instagram via direct message, but accidentally started uploading it to my main feed from my iPhone gallery. Concerned about the explicit content, I deactivated my account thinking it would hide the video. However, I am unsure if it will automatically upload when I reactivate my account. Is there a way to prevent new posts from being seen by followers and others when I reactivate my Instagram account? Thank you.

When trying to launch the Bug Reporter Activity in the Instagram app, I encountered a runtime exception with a NullPointerException error message regarding a null object reference to the BugReportComposerViewModel. This issue seems to be causing a problem during the app's startup process, leading to a crash. The stack trace reveals that the error occurs while trying to access a boolean field within the BugReportComposerViewModel that is null. This is likely a bug within the app's code that needs to be addressed by the developers to prevent this issue from affecting users' experience.

I recently tried to access my Instagram account, but encountered login issues. Despite trying to reset my password and receiving a "user not found" error, I have not received any emails regarding my account status. My friend also noticed my account only shows "Instagrammer" in our messages and appears as "user not found." I am concerned and seeking assistance to understand and resolve this issue promptly. You may reach me at [redacted] Thank you for your attention to this matter. - Jarrett Grimley (Rebel) Username: @uqlygoth

Hello, my name is Faizal Aboobacker. I had an Instagram account with the username @faiizhii, which I changed to @flymanhigh. I decided to delete that account to create a new one with the original username @faiizhii, but now I can't reclaim it. My Gmail account is *****@***.com. Can you please assist me in regaining the username @faiizhii? Thank you for your help.