Instagram Customer Service Issues

Archive 153

The following are issues that customers reported to GetHuman about Instagram customer service, archive #153. It includes a selection of 20 issue(s) reported February 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, my friend sent me a child sex video through Instagram Messenger, leading to my Instagram and Facebook accounts being disabled. Even after entering my username and password, I'm unable to access them. I sincerely apologize for any mistake made. The error message states, "Your account has been disabled for violating our terms." I kindly request your assistance in restoring my account. The username of my account is salman_usmani. Please help me resolve this issue.
Reported by GetHuman-mehrabkh on Tuesday, February 11, 2020 12:58 PM
Dear Sir, unfortunately, my Instagram and Facebook accounts have been disabled due to a friend sending a child-related video through the Instagram messenger. Despite entering my username and password, I am unable to access my accounts. I sincerely apologize for any mistakes made. The error message states that my account has been disabled for violating terms. I kindly request assistance in restoring my account "salman_usmani." Please help rectify this issue. My email address is [redacted] Thank you.
Reported by GetHuman-mehrabkh on Tuesday, February 11, 2020 1:00 PM
Hello, I require assistance in regaining access to an Instagram account that I manage. I can currently post through the associated Facebook page and have access to the linked email; however, I am unable to access the account as I no longer have the phone number linked to it. The challenge appears to be due to setting up two-factor authentication during the account creation, which now hinders my access without the old phone number for code verification. Despite numerous attempts, I have not received a response after submitting the Instagram help form. I am hopeful that GetHuman may have a solution for this issue. Thank you, T. Horcel
Reported by GetHuman4351408 on Wednesday, February 12, 2020 12:40 AM
I'm looking to update my account name from "hiimbenrobinson" to "artfarm" for my new business. However, "artfarm" is taken by an inactive account with no posts, followers, or profile picture. I've requested to follow them but no response. Could you reach out via email to check if the account is active? If not, could it be deleted as it appears abandoned?
Reported by GetHuman4351679 on Wednesday, February 12, 2020 2:54 AM
Hi there, My boyfriend's Instagram account got disabled for violating the terms, and he's trying to submit his passport photo for verification but keeps getting an error message when trying to send it. He's attempted this from multiple phones without success. We're wondering if there's an alternative way to contact Instagram's help center. Thank you for your assistance.
Reported by GetHuman-aniesa on Wednesday, February 12, 2020 5:25 AM
Hello, I noticed that my account got blocked for liking too many posts. It seems like you suspect me of using an app for this, but I can assure you that I'm simply a twenty-three-year-old who enjoys browsing through photos and liking them, especially those with relevant hashtags. I use an app only to track who unfollows me or blocks me. I avoid follow apps because I prefer genuine interactions with real people who share similar interests through hashtag searches on Instagram. Could you please unblock my account for liking posts? I enjoy supporting others by liking their content and prefer doing it manually rather than using any automated tools. I appreciate your assistance. P.S. - Initially, I was informed that the block would be lifted by February 11, but it seems to still be in place. Thank you for your attention. ♡
Reported by GetHuman-karishe on Wednesday, February 12, 2020 9:34 AM
Hello, I am seeking assistance with reactivating my Instagram account @angelsoukos, which was disabled for impersonation. Despite using the name Angel Soukos, my full name is Evangelos Soukos. To verify my identity, I have uploaded a photo of myself holding my passport. On Facebook, my profile includes my full name written in Greek letters, matching my passport. For reference, my contact details associated with the account are as follows: - Username: @angelsoukos - Phone: [redacted][redacted] - Email: [redacted] I kindly request help in restoring access to my account. Thank you.
Reported by GetHuman-soukosev on Wednesday, February 12, 2020 10:36 AM
Hello Instagram, My company is experiencing issues creating an account on Instagram. We are trying to use the email [redacted], but we are unable to proceed. Additionally, we want to use the username @ki.chain; however, the system indicates that it's already in use, even though we can't locate an account with this username. We have confirmed that no one else is using this email. We kindly request your assistance in resolving this matter or providing guidance on how we can address it independently. Thank you.
Reported by GetHuman-kichain on Wednesday, February 12, 2020 1:24 PM
Hello, I am writing to report that my Instagram account has been disabled since last Tuesday. I want to clarify that I have abided by all the Terms of Use and have not posted any inappropriate content. Despite completing the review request form approximately 6 to 7 times, the only response I receive instructs me to fill out the form once again. I have submitted my ID, a photo of myself holding a code, along with my username for verification purposes, but no action has been taken. I am hopeful that a resolution can be reached soon. Thank you, S.A. Username: seemos_ Email: [redacted]
Reported by GetHuman-saltuno on Wednesday, February 12, 2020 3:24 PM
To Instagram Support, Yesterday, on February 11th, [redacted], I encountered difficulty accessing my Instagram account due to repeated incorrect login attempts. After creating a new account, it came to my attention that my original account had been compromised by user _leo_ming. Research led me to the option of initiating a password reset by requesting private support. I kindly ask for guidance on the necessary steps to reclaim my account. Thank you.
Reported by GetHuman-tijesu on Wednesday, February 12, 2020 4:05 PM
My Instagram account has been hacked, and the password, email, and phone number linked to it have been changed. Despite not receiving any confirmation emails about these modifications, I am unable to reset my password. When I try to use the help center, it just leads me in a loop. I need to reach out to the Instagram Security Team to verify my identity, but I cannot find the specific form to report this issue on the Instagram help page.
Reported by GetHuman4353219 on Wednesday, February 12, 2020 4:12 PM
I am writing this again on my mother's phone instead of my S4. I am requesting help. I turned on my empty phone and tried to check the latest news on Instagram, but soon realized I was logged out of my account. I will also send screenshots. The last date I accessed my Instagram account was today, 02/12/20. I want to log back into my Instagram account; I feel very uncomfortable right now. Unfortunately, I entered a random email address because I didn't know Instagram automatically logs me out. I always logged into Instagram with my Samsung Galaxy S4. Another account I had access to was nskska81. I had messages with the owner of the NES Cafe in my DMs that meant a lot to me and uplifted me.
Reported by GetHuman4354092 on Wednesday, February 12, 2020 7:36 PM
On December 10th, I received a message on WhatsApp from the number +[redacted][redacted] informing me that my Instagram account had been verified for a badge. The message instructed me to fill out a form within 2 business days without changing any account information. Unfortunately, when I clicked the provided link, my account was compromised, and my email and password were changed. The email used for the account is [redacted], and the phone number is +[redacted]55. The account was originally signed up using an iPhone. My current username is doublehent231, and the previous one was Doubleh78. Thank you for any assistance provided.
Reported by GetHuman4354864 on Wednesday, February 12, 2020 11:09 PM
Hello! I need assistance with my Instagram account. It has been hacked, and the password was changed. I've attempted to reset the password with no success; I keep receiving the message "sorry, there was a problem, try again." I also tried to submit a request, but I was informed that the email or parameters were invalid. I'm unsure of the next steps to regain access. My Username is: badr_eddine_chajri, Full name: Badr Eddine Chajri, and the email associated with the account is [redacted] I would appreciate any help in recovering and securing my account.
Reported by GetHuman-badremo on Thursday, February 13, 2020 12:20 AM
Hello there! I've been facing some unusual activity on my Instagram account. It seems like it's been hacked or something because I've had issues with changing my password. In the past, I would receive the reset links, change my password, and regain access, but this time I keep encountering an error message. When I try to reset my password, I end up on a screen prompting me to reset it again. After entering the new password, I get an error message saying, "Something went wrong, please try again." Furthermore, the screen warns about the possibility of someone having my password. My details: Full name: Badr Eddine Chajri Username: badr_eddine_chajri Email: [redacted] I would appreciate any assistance in recovering my account.
Reported by GetHuman-badremo on Thursday, February 13, 2020 12:26 AM
I received a message on Instagram from someone who claimed they had made something for me, and it included a link. I clicked on it and was prompted to sign in to Instagram. After I did, it showed no content. A few days later, my account got hacked, and yesterday I was informed that my Instagram account with the username "jbbog" was disabled. This situation is highly inconvenient as all my friends are connected through my account. It has been a day, and I am still locked out of my Instagram account "jbbog." I am seeking assistance to resolve this matter and have my account reinstated. Your help in getting my Instagram account back up and running would be greatly appreciated.
Reported by GetHuman-jhbdeb on Thursday, February 13, 2020 12:55 AM
My account was hacked back in [redacted]. I feel devastated as I've tried everything to recover it, especially because I've lost touch with friends I can no longer find. The hacker changed my email, and Instagram sent me a notification asking if the change was made by me. When I tried to deny it, I received a message stating the page was no longer available. I need help to regain access to my account, which was initially linked to my email. I have evidence of every name change I made on the account. Kindly assist me in recovering it. Thank you.
Reported by GetHuman4355546 on Thursday, February 13, 2020 4:42 AM
Today, I received a new phone as a birthday gift. I transferred over my contacts and notes successfully, but when I re-downloaded my apps, I encountered an issue with logging into Instagram. After several failed attempts at logging in, I eventually remembered my password. However, when I tried to log in, it flagged it as a suspicious login. Unfortunately, the email and phone number associated with the account were outdated, leaving me unable to access my Instagram account.
Reported by GetHuman4355643 on Thursday, February 13, 2020 5:41 AM
Hello, I recently encountered an issue where my account got temporarily blocked, and I think this may have occurred due to a mistake. I utilized the new feature that allows you to unfollow accounts with "least interactions" and unfollowed several of them. Unfortunately, this action triggered the block on my account. This account is essential for my business, so it is crucial that I regain access promptly. I would appreciate it if you could review and lift the block on my account. Moving forward, I will make sure to be more cautious when unfollowing users. Account: PassionFitUK Thank you, Passion Fit (Loren Ward)
Reported by GetHuman4355821 on Thursday, February 13, 2020 7:42 AM
Hello, I am reaching out because my account has been temporarily blocked, but I believe this is a mistake. I used the new feature to unfollow accounts with the "least interactions," which resulted in my account being blocked. This account is essential for my business, so it is crucial that I can access it regularly. Could you please review this issue and unblock my account? I will be more cautious about unfollowing accounts in the future. The affected account is PassionFitUK. Thank you for your assistance. Best regards, Passion Fit (Loren Ward)
Reported by GetHuman4355821 on Thursday, February 13, 2020 1:08 PM

Help me with my Instagram issue

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