Instagram Customer Service Issues

Archive 152

The following are issues that customers reported to GetHuman about Instagram customer service, archive #152. It includes a selection of 20 issue(s) reported February 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A few years ago, I deleted my Google account, and now I'm struggling to regain access to my Instagram account, @dancinkid101. I've tried several passwords that come to mind: austins61, 599278As, austins[redacted]8As, Fluffy60. There's a post causing me to be bullied, and I'd like to stop it by accessing my account to remove it. Unfortunately, I no longer have the password, and the email connected to the Instagram account was deleted when I got rid of my Google account.
Reported by GetHuman4344621 on Monday, February 10, 2020 12:33 AM
I recently switched phones, and upon logging into my Instagram account @lunageminishop, I received a message about a suspicious login prompting them to send a code to my email. However, I haven't received any code. I tried resetting my password, received the email, but when trying the new password, the same suspicious login message appeared. The code emails are missing from both my inbox and spam folder. I'm at a standstill and unable to access my account, finding Instagram's help tools lacking.
Reported by GetHuman-lunagemi on Monday, February 10, 2020 12:54 AM
There are numerous scammers on Instagram claiming to be seeking a "Sugar Baby" to lavish with money. Unfortunately, these are deceitful individuals aiming to steal bank account information and Gift Cards. This deception must cease. Instagram must enhance the safety and security of its platform to prevent innocent individuals from being defrauded. Our team has devoted extensive time to blocking and reporting such profiles, yet it appears that Instagram has not taken action. We urge for swift resolution of this issue before we take further measures.
Reported by GetHuman4344717 on Monday, February 10, 2020 1:19 AM
Hello, I'm Werner Beukes. Since returning from Uganda, I've encountered issues reclaiming my Instagram account due to a number change. Despite providing the linked number and explaining the connection to my Facebook account, Instagram is requesting further proof of ownership. Can you offer any assistance in resolving this matter? Thank you.
Reported by GetHuman-wernerrb on Monday, February 10, 2020 2:56 AM
Hello, Instagram. My name is Tony, and I encountered an issue trying to log into my account. A message appeared stating my account was disabled for policy violations. However, all I did was post pictures for a fan page, not a business account. I searched for a solution, appealed the decision as a mistake, and sent an email with a photo of me holding a code that was sent, along with my username. I am still awaiting a response and hope to regain access to my account soon.
Reported by GetHuman-dbzminz on Monday, February 10, 2020 3:26 AM
I made a new Instagram account and started uploading photos. Initially, I faced difficulty aligning my first three photos as I envisioned. After repeatedly deleting and re-adding them, I successfully posted them the way I intended. However, when I began following accounts, I realized that my posts were disappearing. Despite my attempts to repost and refresh, the photos kept vanishing. Currently, my wall shows zero posts, and the number is in grey color unlike the rest of the text. I'm seeking advice on how to resolve this issue and have my photos appear on my Instagram wall consistently.
Reported by GetHuman-anjos_so on Monday, February 10, 2020 3:42 AM
I attempted to access my account by entering my username and password. After logging in, I noticed that my account name had changed and the profile picture displayed was not the one I uploaded. I searched for my account name and found my profile, but when I click on it, I am directed to a different account with no images or posts I recognize. I am unsure if my account was hacked, but I would like to regain access to my original account as soon as possible.
Reported by GetHuman4345218 on Monday, February 10, 2020 7:50 AM
Recently, my account was deactivated incorrectly. It was flagged for "violating terms," but I suspect it was due to using a celebrity image in my profile picture, which Instagram mistook for impersonation. Upon appealing, I was requested to provide identification. Although I submitted it, I suspect the birth year discrepancy hindered access restoration. My account handle is @awstronomy. I am willing to provide additional details if necessary.
Reported by GetHuman-hgthomso on Monday, February 10, 2020 10:27 AM
Hello, I am seeking assistance in removing harmful content from an Instagram account that my son created back in July [redacted]. The account falsely accused one of his school teachers of being a pedophile, leading to serious consequences including criminal charges. The account was set up using a fake email and a randomly generated password. As the father, I am eager to remove this content to allow the affected school teacher to move forward without the burden of these untrue accusations. Any help would be greatly appreciated.
Reported by GetHuman4345528 on Monday, February 10, 2020 11:40 AM
Hello team, I am reaching out because my account, umairshams_official30, was deleted after I unknowingly violated Instagram's terms and conditions by sharing a video sent to me by a friend. I did not realize this would lead to the deletion of my account as I only sent it privately. If needed, I can provide proof that my friend requested me to share the video. I sincerely apologize for any unintentional violations and kindly request the reactivation of my account. I promise to be more cautious in the future and respect the platform's rules. I have many cherished memories with my friends and family on the account, as well as 10k followers. Please consider reinstating my account. I eagerly await your response and hope for a fair resolution. Thank you, Umairshams_official30
Reported by GetHuman4344074 on Monday, February 10, 2020 1:20 PM
A few weeks ago, my Instagram account, wonkythunder, got blocked for allegedly posting too many pictures too quickly. I've been unable to regain access because Instagram continues to send the recovery code to the old email address [redacted], which I can no longer access. My current email is now [redacted] I'd like to recover my account as I've had it for many years and have more than 4,[redacted] posts that I risk losing. I followed Instagram's request to send a photo of myself holding a paper with my username, email, and a code, but I haven't received any updates since then. If anyone can assist me in changing the verification email to [redacted], I would greatly appreciate it.
Reported by GetHuman4345796 on Monday, February 10, 2020 1:47 PM
I established a business using the WIX e-commerce platform. Upon discovering that I couldn't integrate shopping on Instagram/Facebook, I transitioned everything to Shopify. I had faced disapproval previously while attempting to join the shopping feature. I am seeking assistance in getting re-approved, as my business fully aligns with all e-commerce terms and conditions. My registered business name is 'Chica by Choy LTD', specializing in handmade jewelry and accessories. You can find my business on Facebook and Instagram under @chicabychoy.
Reported by GetHuman-chicacho on Monday, February 10, 2020 2:30 PM
My friend took my phone and posted a video to their own account, which goes against Instagram guidelines. I was at the gym when I found out my Instagram was disabled by the community. It was a prank played on me. I am not sure what I did wrong, but I kindly request that you restore my account as it is important to me. I assure you this will not happen again. Please help me with this matter. Thank you.
Reported by GetHuman4345990 on Monday, February 10, 2020 2:58 PM
I have a second Instagram account that I previously used for work, and now I wish to convert it into a Bookstagram account. I am facing issues signing in and resetting the password. Despite my attempts, I can only connect it to my personal account, alanahcwhite. The work account, libraryalanah, originally used my old work email, which I believe I changed to my Gmail before leaving. Unfortunately, Instagram does not recognize either email as associated with the account. I am eager to regain access to this account and would appreciate any assistance. Thank you. - Alanah
Reported by GetHuman-alanahcw on Monday, February 10, 2020 4:27 PM
Hello Instagram team. Approximately 9 months ago, my account was deactivated due to personal reasons regarding the gay population and the pride parade in Sarajevo. I am hoping to retrieve my account since it has been inactive for a long period. I want to clarify that my intentions were not meant to harm anyone, it simply reflected my personal views. I am looking forward to having my account reinstated soon. The account in question is @Rimzeke072. Thank you for your attention, and I anticipate a prompt response to my email.
Reported by GetHuman4346361 on Monday, February 10, 2020 4:34 PM
I'm currently attempting to create a second Instagram account to promote my conservation-oriented indie documentary. I set up an email address ([redacted]) specifically for this project. However, whenever I try to create the Instagram account using this email, the process appears to get stuck and doesn't complete the account creation. When I retry later, it informs me that the username (motm_movie) is already in use. Upon attempting to log in with this username and the password I set, I receive an error stating my account has been disabled for violating terms of service. I followed the instructions to appeal the disablement by providing the necessary information and a photo, but after submitting, I have heard nothing back. I've gone through this process twice now, and the desired usernames for my new account are now unavailable. Despite not having posted anything yet, I seem to have violated terms unknowingly. I would appreciate any guidance on how to proceed and avoid these issues before even posting on the account. Any assistance would be greatly welcomed.
Reported by GetHuman-motmdoc on Monday, February 10, 2020 4:51 PM
We've been diligently managing our company's Instagram account, following and unfollowing accounts within our niche. However, recently we ran into an issue where Instagram temporarily blocked the account due to suspicious activity. Despite no unusual spikes in followers or likes, Instagram seems to have mistaken our genuine efforts for using a service to boost engagement artificially. As a reputable contracting company in the Middle East with a Valentine's Day marketing campaign approaching, having our account blocked until the 17th of February poses a significant challenge. Your assistance in resolving this matter would be greatly valued. Our account is SOSfiresafety. Thank you for any help you can provide.
Reported by GetHuman4347233 on Monday, February 10, 2020 8:07 PM
My Instagram account (@ahmed_patel_786) has been disabled by mistake. I kindly request to have my account recovered. I have not engaged in using fake likes or followers, nor have I sent any inappropriate messages. I have refrained from using any social media photos or videos to boost likes and followers. There are important items in my account. I am unsure of the reason for the account being disabled. Please understand and recover my account, Instagram. I am eagerly awaiting your response. Please recover my account promptly. THANK YOU.
Reported by GetHuman4347713 on Monday, February 10, 2020 10:22 PM
A friend alerted me to potential hacking of my Instagram account after receiving a strange DM from me. When checking, I found out Instagram had logged me out due to suspicious activity. I am struggling to recover my account because the email address linked to it is inaccessible. The platform does not provide alternative recovery options like using a phone number, leaving me unable to complete the security verification process.
Reported by GetHuman-sam_didi on Monday, February 10, 2020 11:38 PM
Dear sirs, My friend sent a child sex video through my Instagram messenger which caused my Instagram and Facebook accounts to be disabled. Even if I enter the username and password, I am unable to access my accounts. I apologize for any mistakes made. The error message states: "Your account has been disabled for violating our terms. Learn how you may be able to restore your account." My account name is salman_usmani. I kindly request assistance in resolving this issue. Thank you.
Reported by GetHuman-mehrabkh on Tuesday, February 11, 2020 6:52 AM

Help me with my Instagram issue

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