Instagram Customer Service Issues

Archive 149

The following are issues that customers reported to GetHuman about Instagram customer service, archive #149. It includes a selection of 20 issue(s) reported February 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
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Reported by GetHuman-mithunkn on giovedì 6 febbraio 2020 14:13
Hello, I recently discovered that my Instagram account has been deactivated without my knowledge while I didn't have access to my phone. I sincerely apologize for any inadvertent violation of the platform's guidelines. I have been a dedicated user of Instagram for six years and have always adhered to the rules. Over the past decade, I have built many connections and consistently trusted your platform. I have submitted the review request form as instructed and respectfully urge the team to reactivate my account promptly. Thank you.
Reported by GetHuman-akarshs on giovedì 6 febbraio 2020 16:00
I've tried to make a location tag on Instagram for "Farmshelf at Rockefeller Center". I've followed online guides to check-in and create a new location on Facebook. I managed to create it on Facebook, but it isn't showing up on Instagram. I need help to get the "Farmshelf at Rockefeller Center" geo-tag I made on Facebook to show up on Instagram. Thank you.
Reported by GetHuman-yishing on giovedì 6 febbraio 2020 19:47
Hello, I have been experiencing issues with my phone where I am not receiving Instagram notifications for a few weeks now. I have tried various solutions like reinstalling the app, checking notification settings, restarting my phone, and updating it, but nothing seems to work. Other apps send notifications except for Instagram. I would appreciate any help you could provide on this matter. Thank you, Maddie
Reported by GetHuman4335778 on giovedì 6 febbraio 2020 21:46
Hello, I am reaching out because we are encountering difficulties connecting to our Instagram account. While we do have some access through Facebook, we are unable to access it through the email [redacted] as it does not exist. There is no associated phone number, and we are struggling to regain access. If possible, could you kindly assist by updating the email address on our account to [redacted]? Thank you for your help. Best regards, M.G. Human Resources Manager.
Reported by GetHuman4335963 on giovedì 6 febbraio 2020 22:38
I run a fitness page for my personal training services. Recently, I paid $20 for a shoutout that promised 1,[redacted] followers. While the followers were delivered as promised, most of them turned out to be bot accounts, resulting in my follower count jumping to 1,[redacted]. After realizing this, I asked the account to delete the post and started removing the bot followers. However, despite my efforts, my follower count still shows [redacted], with only [redacted] being genuine followers. The remaining [redacted] followers are accounts I have already unfollowed, but they continue to be stuck in my follower count. I'm having trouble resolving this issue and would appreciate assistance in getting rid of these ghost followers and returning to my original [redacted] followers count.
Reported by GetHuman-millymyl on giovedì 6 febbraio 2020 22:39
Hello, I recently decided to switch accounts while aiming to retain my previous username "yeuobi". Instagram's new policy requires waiting 14 days before reusing a username. I prefer to change it now as postponing may make it harder for others to locate me. My previous account is @old_yeuobi, and the new one is @yeuobi_. However, I would like the new account to hold the original username "yeuobi". I can offer proof of owning both accounts. Thank you.
Reported by GetHuman-noorbuha on giovedì 6 febbraio 2020 23:09
Hello, my Instagram handle is @ronshx. I was simply interacting on the platform by liking photos, following friends, and commenting, when I unexpectedly received a 7-day action block message. This isn't the first time as I was blocked for a day about a week ago. I'm unsure why this is occurring and if my account is safe. The message mentions I shared my account with a service that provides likes or followers, but I haven't used any third-party apps. Despite this, I keep encountering the same error message, restricting my daily Instagram activities. Kindly assist me in understanding what's going on and how to resolve it. Thank you, @ronshx.
Reported by GetHuman-shaatheg on giovedì 6 febbraio 2020 23:47
I am facing a frustrating situation that requires a resolution. My Instagram account has been hacked twice, with the hacker changing my password, email, phone number, and locking me out entirely. This has forced me to create a new account in the past, resulting in limitations on my following activity by Instagram. I seek assistance to regain access to my original account without starting anew. I believe Instagram should enhance privacy protection for its users. If this issue remains unresolved, I will escalate it to Instagram support. I am willing to verify my identity through photo verification if needed. - Ashley J. Account: @ash.niccolee
Reported by GetHuman-ashnjone on venerdì 7 febbraio 2020 00:59
Dear Instagram Customer Support, I received an email at 6:00 am in my [redacted] account regarding an Instagram account setup. I have never created an Instagram account as I do not have one. It seems like someone is attempting to hack into my email and create a false account. I have marked the email as spam and will be contacting Yahoo about this issue. Please delete the Instagram account associated with my email address as it was not created by me. Thank you. Sincerely, Jennifer D.
Reported by GetHuman2988071 on venerdì 7 febbraio 2020 02:50
My account was recently banned by Instagram for using a third-party app, resulting in restrictions such as being unable to like, comment, follow, and even edit my own posts. Initially, I accepted the ban as a consequence, although I didn't receive a warning beforehand. The situation escalated when I realized that I couldn't even edit my own posts, which is frustrating. I seek assistance in resolving this issue promptly.
Reported by GetHuman-niahisol on venerdì 7 febbraio 2020 03:25
Hello team, my Instagram account was disabled or deactivated without violating any terms and conditions. This happened last night due to my mistake. A friend asked me to send a specific video to Instagram, and after doing so, my account was disabled. Please enable or restore my account as it is essential to me. Additionally, my Facebook account has also been deactivated because of Instagram's policy. My username is (im_ad_r_sh._08._).
Reported by GetHuman-madarsh on venerdì 7 febbraio 2020 03:29
Hello, I am facing an issue that needs attention. Today, I woke up to find that two of my Instagram accounts have been banned. I suspect it might be due to my competitors in the same field engaging in mass reporting. However, this is just speculation. Upon reviewing both accounts, you will see that there is no profanity, obscenity, or anything offensive. I believe this is a case of online bullying through mass reporting, and I am a victim of it. The usernames of the affected accounts are dhananjaychopra and wearestudio17. Please investigate this matter promptly to prevent any business losses. Thank you for your assistance.
Reported by GetHuman4337177 on venerdì 7 febbraio 2020 09:05
This morning, my Instagram got hacked, and I am unable to access my account. The phone number and email linked to it are outdated, and I can't retrieve them. The hacker has been sending messages to people on my account asking for money. I may not be able to recover my account, but I urgently request that it be deactivated.
Reported by GetHuman4337361 on venerdì 7 febbraio 2020 11:04
Hello, I recently logged out of my account, suzan_mirchiwala, but I have unfortunately lost access to my old email address and phone number. I am unsure of the details of my old email address or username, which is causing me difficulty in logging back in. This account is very important to me, and I urgently need to regain access to it. If it is not possible to retrieve my account, could you please permanently delete it on Instagram so that it cannot be viewed by anyone? This is crucial for me, and any assistance in this matter would be greatly appreciated. I am a loyal customer with a new account, but the importance of this particular account is significant to me. I kindly request your help and guidance on how to proceed. Urgent assistance would be highly valued. Thank you.
Reported by GetHuman4337459 on venerdì 7 febbraio 2020 12:02
Yesterday, I was hacked, and the hacker used my profile to deceive my friends into sending them money. Some of my friends fell for this impersonation. Although I managed to regain access to my account early this morning, I found myself logged out again today and unable to log back in, despite trying to use DUO. I've reached out to Instagram via email, providing a photo of myself with a code, my name, and username. Unfortunately, I have not received any response. I've also attempted to submit requests for assistance, explaining that my account was disabled without my involvement, but have not had any success. What steps should I take to recover my account?
Reported by GetHuman4337479 on venerdì 7 febbraio 2020 12:20
One morning, I discovered that my Instagram account might have been phished, resulting in me being unable to access it. To verify my identity, I needed a code sent to my old phone number that I no longer have. Despite reaching out to Instagram and verifying my ownership through a photo, they could only provide me with a link to reset my password, leaving me unable to retrieve many cherished memories stored on the account.
Reported by GetHuman-drdschf on venerdì 7 febbraio 2020 13:12
On Tuesday at approximately 8 p.m., my Instagram account forced me to log back in. Unfortunately, I was unable to access my account as my email had been compromised along with my Gmail account. The hacker changed my Instagram email and password from a desktop, leaving me unable to secure my account. Subsequently, I started receiving strange emails every 30 minutes from the hacker threatening to delete my photos and sell off my Instagram account if I didn't respond. These emails included unsettling messages about me reading their messages, leading me to promptly change all my passwords. Given that I manage my business through Instagram and have been utilizing the platform for promotional purposes for the past five years, the lack of support and assistance dealing with this breach has been incredibly frustrating. Despite Instagram's delayed response requesting a photo of me with a written code for verification, their subsequent dismissal of the image has left me feeling unsupported. Fortunately, a friend graciously loaned me an old account to use temporarily while I attempt to address this issue with Instagram and advocate for improved user support to prevent such incidents from happening in the future.
Reported by GetHuman-hollynas on venerdì 7 febbraio 2020 14:03
My Instagram account @brndsway got disabled, and it has been more than a week now. I believe it happened due to a spam follow, which I didn't realize was against the rules. This was the first time I did it in 2 years of growing my account, and I will not repeat it. I have submitted over 20 complaints through 3 different accounts, but it seems like Instagram doesn't value its users or those who put effort into their accounts. It's disheartening to be blocked for a mistake and then ignored indefinitely.
Reported by GetHuman4337814 on venerdì 7 febbraio 2020 14:37
Recently, my friend used my phone to post inappropriate content on my Instagram account, which resulted in both of our accounts getting banned. Although I have always been a responsible user of Facebook and Instagram and do not condone such behavior, I am now unable to access my Facebook account as it was linked to the banned Instagram account. This has been a distressing situation for me, as I rely on my accounts for various services such as online food ordering, ticket booking, and gaming. The error was made by my friend, yet I am the one facing the consequences. I am seeking assistance to recover my accounts, starting with my Facebook account. Your guidance on how to proceed with the account recovery process would be greatly appreciated.
Reported by GetHuman4338493 on venerdì 7 febbraio 2020 17:34

Help me with my Instagram issue

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