Instagram Customer Service Issues

Archive 142

The following are issues that customers reported to GetHuman about Instagram customer service, archive #142. It includes a selection of 20 issue(s) reported January 16, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to address the issue I am facing with my Instagram account @thomma_thomma. It seems that I have lost the ability to comment, like posts, and follow accounts. I believe this restriction might be related to my criticism of white supremacists, separatists, and irresponsible governments. I value my freedom of speech within the US and have the right to protest against injustice. However, if Instagram is restricting my actions due to calling out hate groups and unjust governments, it contradicts their stance against such ideologies on their platform. Despite reporting such content, Instagram seems to overlook it, allowing hateful content to spread. I urge Instagram to take stronger actions against white supremacy and separatism instead of penalizing those who speak out against it. If this issue persists, I will seek legal assistance. Thank you for your attention to this matter.
Reported by GetHuman4259635 on Thursday, January 16, 2020 9:59 PM
I am experiencing trouble with my @tynnillek account, which was deactivated without warning last Saturday. I want to highlight that I have not engaged in impersonation or infringed on anyone’s rights, and the sudden deactivation has left me feeling distressed. I am also concerned about Arjit Taneja’s reaction, as he openly supports my page. My account has a substantial following of over [redacted] individuals and is primarily used to promote the TV celebrity Arjit Taneja, who follows me along with his family. Arjit Taneja regularly engages with my posts by liking and reposting them on his Instagram account, showcasing the collaborative edits we work on. I have reached out to Arjit Taneja, and he is disheartened by the situation, hoping for the restoration of my account. It appears that my account is being wrongfully targeted by Instagram users, and I kindly request the account @tynnillek to be reinstated. I am prepared to provide any necessary documentation to support my case, as this account is crucial for promoting Arjit Taneja. I believe that if Instagram reviews my account, they will see that no violations have occurred, and that its removal was a mistake. I ask for your assistance in reinstating my account so that both I and Arjit Taneja can resume sharing content. Thank you for your attention to this matter.
Reported by GetHuman4260615 on Friday, January 17, 2020 4:19 AM
I am currently unable to access my Instagram account, "run_with_scissors_", as I have been logged out and forgotten my password. I have attempted all known and recorded passwords without success. Unfortunately, I am also unable to access the associated email account or receive password reset texts due to phone issues. Additionally, there is an unfamiliar email displayed on the account, suggesting a potential hack. I am seeking assistance to regain access to my account rather than delete it. Any help would be greatly appreciated. Thank you.
Reported by GetHuman4260812 on Friday, January 17, 2020 6:37 AM
Subject: Report of Hacked Instagram Account Dear Instagram Team, I am writing to report that my account "nadinehellstern" has been hacked. This account is linked to my email address, "[redacted]". Since yesterday, January 16, [redacted], I have been unable to access my Instagram account using my email. Upon checking through my husband's profile, we discovered that the account has been renamed to "Brandonlee2321". All the photos of me and my husband are still on this account, making it easy to identify. When attempting to log in with my email, it leads to an empty account. I suspect the hacker gained access to my email, changed the Instagram password, altered the email linked to the account, and created a new empty account with my previous email. Could you please investigate when the password and email address were changed for the "Brandonlee2321" account? If these details match mine, I kindly request to reset the email to my original address and provide a new password. The new empty account under "[redacted]" can be deleted to free up the email address. I have already changed the access details with my email provider to prevent further hacking attempts. Thank you for your assistance. Nadine U. (Hellstern)
Reported by GetHuman4261385 on Friday, January 17, 2020 1:09 PM
My Instagram account has been hacked, and I have been locked out of it. When I try to log in, I see this message: "We've detected suspicious activity on your Instagram account and have temporarily locked it as a security precaution. It's likely that your account was compromised as a result of entering your password on a website designed to look like Instagram. This attack is known as phishing. Over the next few steps, we'll ask you to verify your identity to help secure your account and let you log back in." Instagram wants to verify my identity through an old email I can't access. I am confused because my phone number and Facebook are linked to my account. I don't understand why I can't verify using my phone number or an updated email. I have tried for a few days to resolve this, and it's upsetting. I hope to recover my account without having to start over as I have everything on there.
Reported by GetHuman-vallisal on Friday, January 17, 2020 10:03 PM
Hello, I own the @shakurcollections Instagram account. Previously, it was linked to my old number [redacted], which I no longer have access to. I was logged out of my Business Account and when I try to log back in, it requests verification via my old phone number, which I cannot access anymore. I've tried reaching out to the new owner of the number without success. It's crucial for me to regain access to my account since it contains customer information. Can you advise me on how to recover my Instagram account? My personal Instagram account is @kufazlyshh, and my Facebook profile is www.facebook.com/fazly.sham.[redacted]. My new phone number is [redacted]. I appreciate any help in reclaiming my account. Let me know if you require any additional information.
Reported by GetHuman-tengkuf on Saturday, January 18, 2020 6:12 AM
Today, I received an unsolicited photo from an account called "letitgobud" to my account "g.emm.a." The photo was an edited selfie of me with inappropriate content. In shock, I promptly deleted the message and attempted to report the account, only to realize that by deleting the message, there was no evidence to report. Feeling upset and stressed, I confided in two individuals about the incident. I have blocked the account, but am hoping for further action to be taken to address this distressing situation.
Reported by GetHuman4264937 on Saturday, January 18, 2020 11:22 AM
I have been logged out of my account and now I can't retrieve the confirmation code as it is being sent to my old email, which I no longer have access to. My phone number is associated with the account, but the code is only being sent to the old email address. I do have a new email, but it's not connected to my Instagram due to some issue with Instagram identifying it as potentially fraudulent. I'm stuck since the code is not available on my phone, although it's linked to the account. I need assistance in resolving this so I can regain access to my account. Thank you for your help. Sincerely, -Andy
Reported by GetHuman4265369 on Saturday, January 18, 2020 2:59 PM
Last week, my account was hacked, and it sent DMs to many of my friends. Now, when I try to access my Instagram app, I receive a message saying my account has been temporarily locked due to suspicious activity. It appears my account was compromised through a phishing attack. Instagram asks me to verify my identity by sending a security code to an old email address I no longer have access to. Unfortunately, there is no option to receive the code through a different email or phone number. My Instagram handle is @chicken.fried.bryce. Thank you for any assistance you can provide!
Reported by GetHuman4266364 on Saturday, January 18, 2020 7:59 PM
I am facing an issue with my Instagram account, where I have been temporarily locked out. Initially, I could still access my account but none of my posts were visible. I tried logging out and back in as recommended to update my email, but now I am completely unable to sign back in. Despite following all the suggested steps, every time I attempt to log in, the screen blinks for a moment with no progress. When I try the 'forgot password' option using the code sent to my phone or email, I encounter a 'challenge required' message without access. I have reached out for assistance multiple times and completed the verification steps sent via email from Facebook without success. I have the relevant account details, including my username, password, email, and phone number, and I also manage two other accounts. I am seeking guidance on resolving this issue.
Reported by GetHuman-leylizp on Saturday, January 18, 2020 9:15 PM
I'm an Instagram user, my account name is lucasgeorgemitchell. About a year ago, I received a message from an account offering me likes and followers in exchange for money. Despite not engaging with them, one of my posts mysteriously received [redacted] likes. Following that incident, I had no further interaction with them and no money was exchanged. On January 1, [redacted], Instagram notified me to change my password due to this previous interaction, resulting in a temporary block until the 8th. Although I didn't purchase any likes, I waited out the block, only to face a similar situation on the 16th, prompting another password change and blocking me until the 23rd. It seems unjust to be penalized twice for a single past occurrence.
Reported by GetHuman4269158 on Sunday, January 19, 2020 7:30 PM
Hello, my Instagram account "brooklyn_powers" was hacked and is now locked. Unfortunately, I no longer have access to the email associated with the account that was created a long time ago by my friend and me. Instagram sends a 6-digit code to that email for verification, but I can't retrieve it. I've been unsuccessful in resolving this by contacting Instagram since the email on the account is the only recovery option listed. I don't have a phone number connected to the account for alternate verification. My account has been in lock mode for a few days now, and I'm feeling frustrated and upset about potentially losing all the memories stored there. Please assist me in unlocking my account and contact me promptly. Thank you.
Reported by GetHuman4270005 on Monday, January 20, 2020 2:05 AM
Hello, I need assistance with my account linked to the username 'manyredmoons'. I was recently logged out and cannot recall my password. The email associated with the account is outdated, and I do not remember the password for it either. As I moved from India to Dubai, my Indian phone number is no longer in use. Regrettably, I am unable to recover my account. I want to emphasize that I never used any applications to increase likes or followers, and my account was kept private. I am unsure why my account has been frozen. I am willing to provide any identification proof necessary to regain access. The time and effort I invested in that account is significant, and I am disappointed by the predicament. I hope for a resolution to this issue. Thank you and have a great day.
Reported by GetHuman-reemusal on Monday, January 20, 2020 9:18 AM
Hello, my name is Sumanth Kanuri. Recently, my Instagram account was disabled because it violated the community guidelines by sharing an adult video. The video was shared by a friend without my knowledge, resulting in my account being deactivated. My Instagram account is essential to me as it is linked to my friends, family, relatives, and college matters. I need assistance in reactivating my account promptly. Thank you for your help. Instagram Details: Full Name: Sumanth Kanuri Username: sumanth_kanuri Phone Number: [redacted] Email: [redacted]
Reported by GetHuman4271182 on Monday, January 20, 2020 2:14 PM
I am having trouble accessing my business page "The Lemon Vogue" on Instagram. I registered for Instagram through my Facebook account and used an old Gmail address for the signup. Unfortunately, Instagram sent a verification code to the old Gmail account, which I can no longer access as I have forgotten the password and recovery details. Despite my efforts, Google support was unable to verify the account belongs to me. I have [redacted] followers and am concerned about losing the account. Instagram stated they cannot help me without the verification code from the old Gmail. I have exhausted all efforts to recover access to the old Gmail account without success. Signup Gmail: [redacted] Mobile Number: [redacted] Last account usage: 13 January [redacted]
Reported by GetHuman4271187 on Monday, January 20, 2020 2:15 PM
I would like to bring to your attention the concerning behavior of a user named Greg Voss, also known as Voss924. He initially used the site for adult content consumption and has now transitioned into targeting underage girls. This 39-year-old individual frequents various dating platforms, including Facebook and Instagram, creating multiple accounts to evade detection. Greg has a history of manipulating women through false identities and coerces them into sharing explicit images. His real identity is Gregory Voss, located in Adamsville, Alabama, working at Big Number One Motor Sports. He can be reached at [redacted] and utilizes emails such as [redacted] and [redacted] It is crucial to take action to prevent individuals like him from causing harm to others.
Reported by GetHuman4271411 on Monday, January 20, 2020 3:15 PM
I recently changed the password for my account @brookecopleyy due to personal reasons and like to keep it updated. The email associated with this account, ‘[redacted],’ is inaccessible now, and I am locked out of it without a verification code. I updated the account email to ‘[redacted],’ my current email, to avoid such issues, but haven't received any emails there regarding unlocking the account. It's frustrating as I can't access my account where I have followers and saved pictures. I can provide previous passwords, details of recent messages, and their context to verify my identity. I prefer not to create a new account as I want to regain access to this one. Thank you for your help.
Reported by GetHuman4271884 on Monday, January 20, 2020 5:01 PM
A group of individuals are deceiving people on Instagram by posing as representatives of the legitimate company GOD IS DOPE in Georgia. They contact users claiming to offer cash giveaways of $[redacted], $[redacted], or $[redacted], requesting their Cash App account details to send the money. They reached out to me via Instagram under the username godisdopecsr, not to be confused with the real customer service account godisdopecs. These scammers attempted to withdraw $2,[redacted] from my bank account through Cash App, successfully taking $[redacted]. They also emptied my Cash App balance of around $[redacted]. I reported the incident to the police in Hollywood, Florida, and alerted my bank and Cash App. These criminals seem to be targeting many innocent people under the guise of the legitimate company. They have since created a new Instagram account under the name godisdope_, attempting to scam me again. Despite their efforts to cover their tracks, I have evidence of their messages and am willing to share more information to help stop their illegal activities.
Reported by GetHuman4273829 on Tuesday, January 21, 2020 2:15 AM
I have reached out to [redacted] with the following messages: Hello, I recently changed my phone and am unable to access my account due to a suspected login from a different location. The verification code is being sent to my old email which was compromised. Can you assist me with regaining access to my account @bhaddbhunny? Hello, this issue has recurred for the second time. I created a new account and now facing the same "suspicious login attempt" problem. Please help me regain access to my account @yerlocalpinay. Is it possible to recover these accounts without my email or phone number? Thank you.
Reported by GetHuman-jjzdr on Tuesday, January 21, 2020 10:29 AM
I have contacted [redacted] regarding the issues with my accounts. After getting a new phone, I am unable to access my account due to a verification code being sent to my old hacked email. This has happened twice with my accounts @bhaddbhunny and @yerlocalerpinay. I am hoping Instagram can assist me in recovering my accounts without needing my email or phone number. Your prompt help in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-jjzdr on Tuesday, January 21, 2020 10:43 AM

Help me with my Instagram issue

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