Instagram Customer Service Issues

Archive 136

The following are issues that customers reported to GetHuman about Instagram customer service, archive #136. It includes a selection of 20 issue(s) reported December 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Omawumi Eyiangho, also known as "omascreed" on Instagram. My account was compromised on December 5th, [redacted]. The hacker altered both my email and phone number to [redacted] and +[redacted][redacted], respectively. I have reached out to the Instagram support team multiple times. Despite recovering my account, it was swiftly re-hacked by the same individual, even after changing the password. I kindly request full recovery of my account from this hacker to safeguard my contacts from becoming victims of their scam. Thank you.
Reported by GetHuman-cutewumi on Montag, 30. Dezember 2019 20:11
My other account, MajorLeagueDistillate, was hacked. The password and all the information were changed, preventing me from logging back in. I have been attempting to contact someone for assistance and have tried all the online customer service options, but to no avail. It's frustrating that it has taken so long and been so challenging to reach someone. I need to resolve this issue promptly as it's impacting my business on Instagram and my promotional activities.
Reported by GetHuman4175479 on Montag, 30. Dezember 2019 20:33
I discovered that my fan account for Millie Bobby Brown was deleted by Instagram. This seems to be a common issue affecting many users like me. Numerous fan pages are being deleted simultaneously, causing concern among the community. We are explicitly stating in our bios that we are not impersonating Millie Bobby Brown. It is crucial for Instagram to review accounts before removing them to identify the specific rule violation. When taking such action, it would be helpful for Instagram to specify which guideline was breached. Your attention to this matter is greatly appreciated. Thank you for addressing our concerns.
Reported by GetHuman-anoukdew on Montag, 30. Dezember 2019 22:07
One day, I tried to access my Instagram account but found myself logged out. The password and email associated with the account were changed. I created a new account to message the person now using my hacked account, who responded. Luckily, there is no sensitive information on my profile, but I am eager to regain access to my original account.
Reported by GetHuman-swopedev on Montag, 30. Dezember 2019 22:15
I was logged into my Instagram account (sophieprivvvxx), but after breaking my phone, I got a new device and tried to log in again. Instagram wanted to send a confirmation text to the old phone number linked to my account for security, which I no longer have access to. There doesn't seem to be an alternative method for verification or a way for me to update the phone number without logging in.
Reported by GetHuman4176346 on Montag, 30. Dezember 2019 23:00
Hello Instagram Support, I would like to report the Instagram user @baby_angel_cake and request the removal of her account. There are multiple reasons to support this action. Firstly, her posts are highly inappropriate and disrespectful towards various groups, including the LGBTQ+ community. Secondly, she has engaged in cyberbullying behavior by sending harmful messages to others and sharing them publicly. It is essential to address this issue promptly to prevent further harm or negative influence on the platform. I urge you to take action based on the evidence provided and ensure a safer environment for all users. Thank you for your attention to this matter.
Reported by GetHuman-oceanrue on Dienstag, 31. Dezember 2019 00:06
Hello Instagram, I have previously submitted multiple reports regarding being wrongly blocked until December 28, [redacted] for allegedly using unauthorized services to increase followers, which was not the case. Despite the block term ending, I am still unable to interact on the platform by liking, commenting, or following/unfollowing users. I have been facing this issue for over two weeks now. Kindly address this matter as soon as possible.
Reported by GetHuman-tmursh on Dienstag, 31. Dezember 2019 00:27
Today, when I opened my Instagram app, I was asked to log in. Despite multiple attempts, I couldn't access my account. I handle my organization's Instagram and discovered that my account was hacked as my username was altered. Upon checking the Help Center for solutions, I realized the hacker had changed both email and phone number, preventing me from resetting my password.
Reported by GetHuman4177270 on Dienstag, 31. Dezember 2019 02:58
I recently upgraded to a new iPhone XR and reinstalled Instagram, but was unexpectedly logged out of my accounts. While I could access my main account, I encountered difficulty with my photography account as it indicated an incorrect password. Despite attempts to reset the password, the reset link was not received via iMessage as expected. To complicate matters, I do not have a linked Facebook account or email for account recovery. Seeking advice on how to proceed with resetting my password and regaining access to my photography account. Your help is greatly appreciated.
Reported by GetHuman4177493 on Dienstag, 31. Dezember 2019 04:22
Hello, I recently had my Instagram account deactivated mistakenly. I have been trying for almost two months now to get it reactivated by sending multiple requests, but unfortunately, I have not received any response. My account holds many memories and pictures that I don't want to lose. I would appreciate it if you could assist me with this issue. User ID: Vidyaa_90 Email: [redacted] Contact Number: +[redacted]
Reported by GetHuman-vidyaa_ on Dienstag, 31. Dezember 2019 05:39
Hello, I'm experiencing issues accessing my Instagram account. I have forgotten both the email and phone number associated with it. I have not needed to change them in five years. Recently, as I arrived in a new country, Instagram asked me to verify my account using the email or phone number, but I have neither as my email was deactivated. It's crucial for me to retrieve my account as it holds valuable memories from my late mom. Kindly advise me on the steps I can take to regain access. Thank you for your prompt assistance.
Reported by GetHuman4177743 on Dienstag, 31. Dezember 2019 06:10
My Instagram has been glitching for a couple of days. Things like my messages not appearing even though it shows I have nine notifications on the home screen. I tried deleting and logging back in twice, but it didn't work. When I was scrolling, I was suddenly logged out and prompted to "Add phone number to get back into Instagram." I entered the number, but it keeps showing an error message saying, "Sorry, there was a problem. Try again." Can someone please help me with this issue?
Reported by GetHuman-jayionju on Dienstag, 31. Dezember 2019 06:54
I need help recovering my Instagram account. I lost access after moving from the US to NZ and not having my old phone number for 2FA. I have the username and password, but logging in from NZ is flagged as suspicious. I can still access the email I signed up with ([redacted]), but after inputting the code, I'm stuck in a loop sending codes to my old phone. I reached out to Instagram, but the responses seem automated, with invalid login links. When I ask for a new link, they say they can't verify my ownership. Even though Lemongramstore is linked to my FB account, providing a screenshot didn't resolve the issue.
Reported by GetHuman4177919 on Dienstag, 31. Dezember 2019 07:44
Earlier, I logged into my account on an Android phone, which was newly created an hour ago. Unfortunately, the phone died, causing all the information to be erased. During the account creation, I utilized my spam email for the new account. However, when I tried to log back in, it indicated an incorrect password. The email for the spam account is xiaoivana.[redacted], while the account I need to access is under ivana.xiao.
Reported by GetHuman-ivannax on Dienstag, 31. Dezember 2019 09:07
My Instagram account is ice.alaskan. I need help as I am constantly being banned and it has been almost two weeks! During this time, I have been unable to upload posts, comment, or like on my account. Despite sending many reports, I have not received any response. I am worried as I cannot reach my followers and engage with them. The bans started with a one-day ban, then increased to 48 hours, then a week, and now I am banned daily without reason, even for just trying to like something. This issue is affecting my work and causing me to lose followers. Please assist us in resolving this urgent situation.
Reported by GetHuman-icetheal on Dienstag, 31. Dezember 2019 11:17
I broke my phone recently and used multiple devices to log into my Instagram account. Now, I cannot access it due to unusual activity from logging in on different devices. I can't access the email linked to the account set up ten years ago. Is there another way to regain access? My friend provided evidence to regain her account in a similar situation, and I can do the same. Thank you.
Reported by GetHuman-issylov on Dienstag, 31. Dezember 2019 11:57
Dear Sir/Madam, I have noticed that my Instagram account (patel.sagar369) was recently blocked due to what I believe is some unauthorized activity. A few days ago, I tried to recover my account and discovered a notification stating that my account was disabled due to suspicious actions, specifically mistakenly sending something to another person. I humbly request for the recovery of my account as I am not fully aware of the situation and feel regretful for any misunderstanding that might have occurred. I sincerely apologize for any errors and kindly ask for your forgiveness in this matter. Thank you for your understanding and assistance in restoring my account. Sincerely, P.S.
Reported by GetHuman-kotadiya on Dienstag, 31. Dezember 2019 13:43
I have two accounts, @boxojoe and @foxofoe. The boxojoe account was hacked, and the username was changed to ironman_6905. The email associated with the account was also changed to the hacker's email. I can no longer access the account, and when I try to log in using my phone number, it directs me to the other account, foxofoe. Boxojoe has been my account since around [redacted], and I would like to regain access to it with my original username, boxojoe.
Reported by GetHuman4179251 on Dienstag, 31. Dezember 2019 15:20
I recently got logged out of my Instagram account and upon trying to log back in, I was informed that my account has been disabled due to violating terms of service. I clicked on the provided link to appeal this decision but received an email asking for me to submit a picture holding a code to reactivate my account. Since I've never reset anything in this manner before, I refrained from doing so. I am eager to address any issues there might be and hopefully restore my Instagram account.
Reported by GetHuman-zathras on Dienstag, 31. Dezember 2019 15:23
I have a private Instagram account with the username "deathcoresnob." Unfortunately, I forgot the password and the phone number and email connected to it are no longer valid. I really want to regain access to this account and I am willing to provide any necessary proof of ownership to recover it. The phone number linked to the account ended in [redacted], and the email address associated with it was [redacted]
Reported by GetHuman-eiwienek on Dienstag, 31. Dezember 2019 15:43

Help me with my Instagram issue

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