Instagram Customer Service Issues

Archive 132

The following are issues that customers reported to GetHuman about Instagram customer service, archive #132. It includes a selection of 20 issue(s) reported December 26, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Benjamin Marx, a composer and musician known as ‘tov’ (in lowercase). I am reaching out regarding the username 'tov' as it appears to be unavailable even though the account associated with it has been inactive for years. Despite my music being accessible on various streaming platforms and receiving radio airplay, I am unable to secure the desired username. I am interested in exploring options to attain access to this username in order to better represent my work. Thank you for your attention to this matter.
Reported by GetHuman4155921 on giovedì 26 dicembre 2019 21:23
I am currently unable to access my Instagram account. I cannot log in using my original password because I cannot recall it. The phone number associated with my account from 5 years ago is no longer active, and I also cannot remember the email linked to the account. Additionally, I am unable to sign in through my linked Facebook account. With my phone suddenly becoming inoperable this week, I had to purchase a new one which resulted in me being logged out of all my apps. Given that I use Instagram for work, I am in urgent need of assistance to regain access to my account. I previously used an iPhone 6s, which is now replaced by a temporary iPhone 7. Thank you for your assistance.
Reported by GetHuman-kya_stew on venerdì 27 dicembre 2019 00:29
Hello Instagram, I would like to address a concern. I have two old accounts that I have forgotten the email and password for. I created them when I was only 8 years old and now being 14, I realize my mistake. I kindly request for you to delete the accounts immediately. I fear that people from my school might see the embarrassing photos and unsafe information I shared when I was young. Please, I beg you to remove the accounts (aysesings123) and (ayse_singer) to protect my safety and privacy.
Reported by GetHuman-aysekasi on venerdì 27 dicembre 2019 02:06
I am seeking assistance with the deactivation of my private Instagram account. On December 9th, when I attempted to log in, I was automatically logged out and a message appeared stating that my account had been disabled for violating the terms of use. I am unsure if my account was hacked or if there was another reason for this action. Despite repeated attempts to contact Instagram regarding this issue, I have not received a response. I kindly request help in recovering my Instagram account. My username is dhruvalpatel2308.
Reported by GetHuman4158090 on venerdì 27 dicembre 2019 08:55
Hello, We are contacting you concerning an ongoing issue we've been experiencing on Instagram for the past month. Our account has been completely blocked from any activity since December 6th, which occurred right after we were extensively engaging on the platform. We are seeking assistance in understanding how we can lift this ban since this account is crucial for our business operations, and this restriction is significantly impacting our ability to conduct business on Instagram. Despite submitting numerous reports through the Help section of the Instagram app over the last month, we have not received any updates or solutions regarding the removal of the block. We kindly request your intervention to help us rectify this problem promptly to resume our business activities on the platform. Best Regards, A. and Team
Reported by GetHuman4158575 on venerdì 27 dicembre 2019 12:18
Dear Sir/Madam, I am writing to inform you that I am facing difficulty accessing my Instagram account with the username "@cyberwarrior_0548" due to not receiving the two-factor authentication code. I have not been receiving any OTP on my mobile number despite numerous attempts, even after changing devices. I have contacted my telecom provider, Airtel, and they mentioned a potential issue with the app or OTP delivery. I have not linked an email to this account, and my contact number is +91 [redacted]. I kindly request your assistance in resolving this matter and regaining access to my account. Yours sincerely, Sanyam Jain
Reported by GetHuman-cyberwar on venerdì 27 dicembre 2019 12:43
I have always followed the terms and conditions of Instagram, and my behavior has been appropriate. However, without any notification or warning from the Instagram community, my account has been deactivated. I kindly request you to reactivate my account as soon as possible. Losing access to my account means losing all my photos and data, so I urge you to resolve this issue promptly. I have sent multiple emails seeking help, but unfortunately, I have not received any assistance. Please take the necessary steps to reactivate my account promptly. Thank you. (taniyasatia)
Reported by GetHuman4158749 on venerdì 27 dicembre 2019 13:12
I am experiencing issues accessing my Instagram account. Unfortunately, I cannot recall the email, phone number, or password associated with it. The recovery phone number listed is outdated as well. My username is manikangkana0824. Any assistance in regaining access to my account would be greatly appreciated. The password reset code is being sent to the email address [redacted], but when I try to log in, it prompts me to sign in with a different account name, mankangkana2, which does not belong to me.
Reported by GetHuman4158830 on venerdì 27 dicembre 2019 13:32
Yesterday, my Instagram account, where I share my photography under h_k.phot, was hacked. After switching to my second personal account, which I frequently use, I attempted to log back into my main account but failed multiple times. I noticed that my following count had increased by 70-80 people without my authorization. Although the platform offers a phone number login feature, I no longer have access to the registered number. I am seeking assistance to regain access to my account and change my password due to the evident hacking incident.
Reported by GetHuman-nkeightl on venerdì 27 dicembre 2019 13:36
I have been repeatedly prompted to change my password on Instagram, which leads to my account being blocked from various activities. I have changed my email and password multiple times recently and never shared it with any third-party services to boost my likes or followers. This cycle of being blocked happens every other week after I regain access. Despite submitting numerous reports and following all security measures recommended by the Help Center, the issue persists. I maintain regular activity on the platform. Could you please address why I keep experiencing these blocks from performing normal actions on my account? Your assistance is greatly appreciated. Thank you.
Reported by GetHuman4158951 on venerdì 27 dicembre 2019 14:04
Hello, my Instagram handle is Anshh_2. Unfortunately, this is the second time someone has changed the account details and authentication history. I tried the "forgot password" option, but unfortunately, I cannot remember the registered email address and mobile number. I kindly request a thorough verification process to assist me in regaining access to my account promptly. I want to clarify that no improper activities were conducted on my Instagram account. Despite taking security measures, my account was compromised and is now deactivated in the system. Instagram Handle: anshh_2 Email Address: [redacted] Mobile Number: [redacted]
Reported by GetHuman-ambreans on venerdì 27 dicembre 2019 15:25
I need help accessing my account @juliastene as I got logged out and cannot log back in. My recovery email and phone number are no longer valid, making it impossible to receive the "forgot password" email. I am unable to verify my identity as I no longer have access to either recovery option. Is there a way to change the email or phone number for verification without being logged into the account? I am currently locked out and cannot regain access.
Reported by GetHuman-hstene on venerdì 27 dicembre 2019 16:19
Dear Sir, I am Faraz Khan from India writing this email to inform you that my Instagram account @pvt_pye, linked with +[redacted]21, has been disabled incorrectly. Please conduct a review and reinstate it promptly. I am willing to submit any necessary documents to recover my account. Thank you.
Reported by GetHuman4159864 on venerdì 27 dicembre 2019 16:40
Hello, I am Ken McNair, the owner of Corporate Products LLC, the trademark owner of Trulivin'. An Instagram account called trulivin_is was created by a former employee without my knowledge. Unfortunately, I do not have the login credentials for this account. The email addresses connected to this account include: [redacted], [redacted], [redacted], [redacted], and [redacted] I am seeking assistance on how to update the account and regain access to it. Best regards, Ken McNair, Owner [redacted]
Reported by GetHuman4135308 on venerdì 27 dicembre 2019 17:56
During my holiday in Mexico, I attempted to log into my second account, which was initially set up while I reside in the UK. Unfortunately, my account got blocked due to Instagram or my device not recognizing the new location. Upon returning to the UK and trying to log in, I continued to receive the same error message. Despite being confident about my password, I am unable to recall the email address associated with the account, preventing me from gaining access to it. This is concerning as the account contains crucial contacts and important posts.
Reported by GetHuman4160363 on venerdì 27 dicembre 2019 17:56
Hello, I created an Instagram account years ago under the username 'animals.are.bae.x.x.' Unfortunately, I have forgotten the password and the account was set up with a fake email that I can't remember. I now wish to delete the account as it no longer reflects me, but I'm unable to access it. Is there a way for you to help me delete it? Thank you, Chloe
Reported by GetHuman-chloegau on venerdì 27 dicembre 2019 18:23
Hello Facebook, my account has been disabled due to impersonation reported by someone who dislikes me. I assure you that I did not impersonate anyone, and this account belongs to me. I have attached my personal identification documents matching the account information, along with a photo of myself holding my ID. I kindly request you to reactivate my account. Thank you in advance. Email address: [redacted] Username: @_l0_i_
Reported by GetHuman-athletsm on venerdì 27 dicembre 2019 18:41
Hello, my account has been disabled due to reported impersonation, which I deny. I have submitted my personal identification matching the account information, along with a photo showing me holding my identity documents. I kindly request the reactivation of my account. Thank you.
Reported by GetHuman-athletsm on venerdì 27 dicembre 2019 18:48
I am very frustrated. Both of my accounts, @Jessicasw11 and @fuzzballotis, have been deactivated for reasons such as supposed repeated content posting, trying to gain artificial followers, or contacting someone for commercial purposes without their consent. I believe this happened due to continuous direct messaging with a friend, mistakenly identified as commercial activity. I have already followed the verification process for @jessicasw11 but have not received a response yet. Please assist me in recovering both accounts.
Reported by GetHuman-asianusa on venerdì 27 dicembre 2019 19:52
I recently got a new phone after my old one broke. Unfortunately, I forgot my Instagram password and couldn't log in after downloading the app on my new device. I tried using my email and phone number to reset the password, but my email had changed and my number wasn't linked to the account. I've attempted to regain access to my account multiple times as it holds some of my cherished photos.
Reported by GetHuman-ellamacc on venerdì 27 dicembre 2019 20:01

Help me with my Instagram issue

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