Instagram Customer Service Issues

Archive 131

The following are issues that customers reported to GetHuman about Instagram customer service, archive #131. It includes a selection of 20 issue(s) reported December 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There has been a person who has taken over my accounts for a long time, and despite contacting the authorities, no action has been taken. I have repeatedly asked for the accounts back, but he refuses to return them and has been using them inappropriately. I have tried to report this with no success. I am genuinely afraid as I am underage and this person is an adult who has unauthorized photos of me. I feel helpless in this situation and urgently seek assistance to regain control of my accounts or have them permanently deleted.
Reported by GetHuman-itzellop on miércoles, 25 de diciembre de 2019 19:59
Hello, I need help with my action block on following and liking. I believe I have been hacked because my profile and insights show unusual activity compared to my usual behavior. I would never engage in such actions intentionally. I am very active on Instagram, and I have enabled two-factor authentication to prevent future issues. Instagram is essential to me, and I cannot imagine being without it. Please consider my situation and help me resolve this block as it is affecting me greatly. Thank you.
Reported by GetHuman-hasanfaw on miércoles, 25 de diciembre de 2019 23:19
Hello! My Instagram account, given to me by my sister, was hacked from Saudi Arabia and I lost access. It had over 103k followers. The username was asmae_sama0 with the email [redacted] When they hacked it, I did not receive a secret code on my phone even though I have it. Likewise, my sister's account, with over 113k followers, is crucial to her job as an established blogger. Her username is moroccan_zwinat. Thank you for any assistance.
Reported by GetHuman-asmaeme on miércoles, 25 de diciembre de 2019 23:51
I am having trouble accessing my Instagram account. Despite knowing my password, the app is not recognizing it. I recently changed my phone and phone number, which is making it impossible to reset my password. The email linked to the account is considered unregistered by Google. I am quite frustrated with this situation and was hoping for assistance. Is there any way to review my password history to confirm that the correct password is being used? Thank you. - Jess
Reported by GetHuman4151698 on jueves, 26 de diciembre de 2019 1:10
A few months ago, my Instagram account was hacked. Initially, I was locked out for a day but managed to regain access. Unfortunately, it was hacked again shortly after, and this time I couldn't regain access. After several attempts, my account was temporarily locked due to suspicious activity and has remained locked for a couple of months. The only way to confirm my identity and unlock the account is by sending a security code to an email address linked to the account. However, since I never added my email to the account, it's a random email that I can't access. I am seeking assistance in retrieving my account.
Reported by GetHuman-mylabask on jueves, 26 de diciembre de 2019 2:43
I am having trouble logging into my Instagram account "Mr.chandak7991". I received a video on WhatsApp and was instructed to send it on Instagram. Without watching the video, I shared it on Instagram. Within 5-10 minutes of sending the video, my account got disabled by Instagram. When I attempt to log in, I see a message indicating the issue. I have attached a screenshot of the message I received on WhatsApp. I believe it was a mistake, and I apologize for any wrongdoing. Please reactivate my account.
Reported by GetHuman-cchandak on jueves, 26 de diciembre de 2019 4:37
I had an Instagram account and created a new one using the same phone number and email. Both accounts had different passwords. When trying to delete the new account, I mistakenly entered the password for my original account, causing it to be deleted. Can you assist me in recovering my account?
Reported by GetHuman4152177 on jueves, 26 de diciembre de 2019 5:15
I recently encountered an issue with my Instagram account showing suspicious activity. I recently changed my email address from an old one I no longer have access to, to my new primary email. However, when trying to log in, the verification code is being sent to both my old and new email addresses. I am unable to regain access unless I verify from both accounts. I really need to regain access to my account urgently. I would appreciate any assistance in resolving this matter. Thank you.
Reported by GetHuman4152253 on jueves, 26 de diciembre de 2019 5:50
Hello Instagram Team, I hope you are all doing well. I recently started my travel Instagram account and have been enjoying creating and sharing videos and photos. Despite still having many photos to share, my account received a temporary block, which was initially set to be lifted by December 24th. I acknowledge that I breached the community guidelines by excessively liking and commenting on posts. I have familiarized myself better with the rules and assure you that I will not repeat the same error. However, the block was supposed to be lifted by now, but I am still unable to post captions or hashtags on my content. The block does not specify an end date, and it is disheartening as captions and hashtags are essential for me to describe my content accurately. I am eager to resume posting and promise to adhere strictly to the guidelines moving forward. I kindly request that the block on my captions be lifted as originally indicated. I appreciate your attention to this matter. Best regards, Josh
Reported by GetHuman-jelleryt on jueves, 26 de diciembre de 2019 7:34
I am facing a frustrating issue with Instagram. My account, Kriskullett, was unexpectedly deleted, leaving me unable to access it. Despite my attempts to create a new account, Instagram has blocked my IP address. I am only trying to set up one new account to replace the one I lost, but I am encountering strict obstacles from Instagram's policies about multiple accounts. Regrettably, Instagram has not been cooperative in assisting me with this problem. Contact Email: [redacted] Name: Hannah Location: Canada
Reported by GetHuman4152500 on jueves, 26 de diciembre de 2019 8:13
My account was recently hacked. I've already informed my PR officer to help with the damage control. However, when I tried to send a follow request to a friend after a long time, I received the "Action Blocked" message. I believe this occurred due to the hacking incident. Despite waiting several days, the issue persists. How can I resolve this and regain the ability to follow my friends?
Reported by GetHuman4152641 on jueves, 26 de diciembre de 2019 9:13
Hello, my name is Paudie Ralph, and my Instagram handle is @paudieralph. I utilize this account for my music career. Unfortunately, Instagram redirected me to a page indicating that my account has been compromised. They alleged that I have engaged third parties to acquire followers and likes, which is untrue. If you check my account, you will notice that the majority of my followers are Irish like me, and the accounts liking my posts are active. Instagram prompted me to input my old password and create a new one to recover my account. However, despite my attempts, Instagram continues to reject my old password. Moreover, when I try the "forgot password" option and receive a text with a reset link, the link is inactive. Running my business, I heavily rely on Instagram for bookings, so not being able to access my account is incredibly vexing. I would appreciate any assistance in resolving this matter.
Reported by GetHuman-paudiera on jueves, 26 de diciembre de 2019 11:05
I am having trouble commenting or liking posts on my account. I was supposed to be unblocked on 12-26-[redacted], but the issue persists. I am unsure why I was blocked initially. Despite resetting my password multiple times, I did not receive verification codes even though my number was correct. Although I have sorted out these matters, I am still unable to make posts. I would appreciate it if this could be resolved. My username is cashmere_ncalix.
Reported by GetHuman4153258 on jueves, 26 de diciembre de 2019 13:46
Unfortunately, my Instagram account has been disabled by mistake. I have created a new account @vtyt_742003 to share cool hypebeast photos and keep up with important friends. I participated in shoutout for shoutout and like for like activities to increase visibility on my posts, but I may have commented excessively on other people's stories for these purposes. I didn't realize this was against the rules and apologize if it caused any inconvenience. Many users engage in similar practices, and I didn't intend to bother anyone. I have many photos ready to share on this account and request for my original account to be reinstated as I have invested a lot of effort into it.
Reported by GetHuman4153623 on jueves, 26 de diciembre de 2019 15:04
Someone keeps buying followers for my account, causing it to be flagged and blocked. As an artist, this is incredibly frustrating, especially since this is the second time it has happened. I was just unblocked yesterday and able to use my account, but today I woke up to find that I am following people I did not manually follow. It seems someone is purchasing fake followers, and I urgently need this to cease as my artist account needs to remain active.
Reported by GetHuman-vicrowdy on jueves, 26 de diciembre de 2019 15:18
My Instagram account (mumju__mopz) has been deactivated or disabled, citing a violation of community guidelines as the reason. I believe this action is more of a ban, as I have not knowingly violated any rules. Upon investigating, I discovered that someone shared a video from my account without my consent. I am deeply attached to this account as it reflects my identity. With over 9,[redacted] followers, [redacted] posts, and numerous interactions, losing access has created communication challenges for me. I kindly request the team's assistance in recovering my Instagram account (mumju__mopz) so I can resume normal activities. Your help is greatly appreciated.
Reported by GetHuman-mumjumop on jueves, 26 de diciembre de 2019 15:28
Hello! I encountered an issue with my first Instagram account because I used a fake email address and can't remember the password. This has left me unable to access the account where I posted photos I don't want online anymore. I would appreciate any help in either recovering the account or having it permanently deleted.
Reported by GetHuman4154070 on jueves, 26 de diciembre de 2019 16:23
Buonasera, Ho creato un account su EdithCosmesi e ora non riesco più ad accedere. Non ho condiviso nulla di inappropriato. Come posso riattivarlo? Avevo creato questo account tramite il mio account stefania_burdese e avevo effettuato il login tramite Facebook. Dopo i primi giorni, ho cambiato telefono, passando entrambi da iPhone. Potreste per favore aiutarmi a risolvere questa situazione? Grazie.
Reported by GetHuman-burdese_ on jueves, 26 de diciembre de 2019 18:29
On December 15th, my Instagram account got hacked. The hacker altered my username, password, email, and phone number for two-factor verification. I wasn't able to regain access as they modified the email and username without receiving any notifications from Instagram. I reported the issue multiple times through various channels with no response. I'm concerned about my photos and account being under the hacker's control, and I'm eager to restore access to my account and safeguard my information.
Reported by GetHuman-soleibu on jueves, 26 de diciembre de 2019 19:27
Hello, I am having trouble accessing my account. After logging in, I receive a message stating "user not found." I recently verified my age as requested by Instagram through email and was told I would regain access to my account. However, I am still unable to utilize all account functions, although I can view some posts. Moreover, I have limited visibility of my friends' stories and posts. This situation appears to be a technical issue. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-lizzjiye on jueves, 26 de diciembre de 2019 19:43

Help me with my Instagram issue

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