Instagram Customer Service Issues

Archive 130

The following are issues that customers reported to GetHuman about Instagram customer service, archive #130. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Good evening, This past Sunday, on December 23 around 8:30 p.m., I received a notification alerting me that an unauthorized user accessed my Google account from a foreign location. Shortly after, both my Facebook and Instagram accounts were deactivated indicating a hacking incident. I have already supplied a copy of my ID to Facebook for verification, although I anticipate a delayed response from their team. I affirm that I have not breached any terms or rules on either platform. I am seeking assistance in reactivating my accounts, which are crucial for my work. The affected accounts are: INSTAGRAM: SKETCHY.EM FACEBOOK: MICHELE TRIBUZIO For further communication, please reach out to me via email at [redacted] I eagerly await your prompt feedback. Thank you.
Reported by GetHuman4146659 on mardi 24 décembre 2019 12:29
Hello, I am reaching out because my account has been disabled again with no explanation. I assure you that I do not engage in any fraudulent activity to boost likes and followers. I am unsure why Instagram has flagged my account for this. Please inform me of the specific reason for the disablement and respond promptly. The suspension negatively impacts my business, so I appreciate your urgent attention to this matter. Thank you, Noor ul Huda Ahmed, Owner - Oval and Squares
Reported by GetHuman-ovalands on mardi 24 décembre 2019 18:44
I lost my phone with my Instagram account logged in. When I tried to access Instagram from another device, it flagged an unusual login attempt. They requested a security code to be sent to the email listed on my profile. Unfortunately, I mistakenly added a "j" after the .com in my Gmail address, making it invalid. I was unable to correct this error before losing my phone. I believe this misunderstanding triggered the security alert. It has been nearly two weeks since I lost access to my account. I need assistance in regaining entry, as there was no malicious intent, only a genuine mistake on my part.
Reported by GetHuman4148350 on mardi 24 décembre 2019 20:05
Hello, I wanted to bring to your attention that our Instagram page, 'Dynamic Lashes', has been inexplicably deleted. Despite following all guidelines and rules, our genuine account was removed without justification. We have diligently tried to recover our account with no success. We hope for the reactivation of our Instagram as we have invested a significant amount of time and effort into building our page. Your prompt assistance in resolving this matter would be highly valued. Best Regards, Dynamic Lashes
Reported by GetHuman4149175 on mercredi 25 décembre 2019 02:59
Hello, I am hoping the team can help resolve this issue for me. I have already verified with them that I am the owner of the Instagram account @xxsyai. Although I successfully changed the password for my account, the email address linked to it is no longer valid according to the email provider. I am requesting to update the email address for my @xxsyai Instagram account. I can provide additional proof of ownership if needed. I have attached a photo that was sent previously. This account is very important to me, and I am eager to regain access to it. Thank you.
Reported by GetHuman-syairah on mercredi 25 décembre 2019 04:10
I'm facing challenges deactivating two Instagram accounts. Please expedite the process, as somebody is misrepresenting me through them. They have not been hacked but are posting harmful content using my identity. I am struggling to deactivate these accounts. The first account is 'soundarya rm' without a profile picture. Kindly deactivate it promptly since it is a public account. The second account is 'soundarya_rm' with a baby in a red sweater as the profile picture. I am having trouble logging in to this account too, which is why I urgently request their deactivation. I trust you will assist me promptly. Thank you for taking this matter seriously.
Reported by GetHuman-rsoundar on mercredi 25 décembre 2019 04:36
I'm Elizabeth Foley, using the username niscothecat. I'm facing issues signing into my account, as the system flags me as suspicious and asks for verification via my old phone number, which I no longer have access to. There's no email linked to the account, only the phone number. I prefer to keep the same username for consistency across platforms. How can I regain access to my account under these circumstances?
Reported by GetHuman4149463 on mercredi 25 décembre 2019 05:41
My friend sent me a video on WhatsApp and asked me to share it on Instagram, but suddenly my Instagram account can't be found. Please help me recover my account. I didn't realize sending that video would cause my account to be closed, so please assist me.
Reported by GetHuman-avprajap on mercredi 25 décembre 2019 06:44
Hello, I am Bharati. I am having trouble accessing my account named "bharati_photography" due to an issue with my email. When I try to log in, Instagram sends a 6-digit code to my email "[redacted]" but Google says it couldn't find my account linked to that email. I am certain that the email is correct. I know the username and password for my account, which are: Username: bharati_photography Password: kittibittu143 If there are any doubts, please log in with this information and contact me at [redacted]. I kindly request your assistance in resolving this matter.
Reported by GetHuman-bhratith on mercredi 25 décembre 2019 08:17
Hello team, I am writing to inform you that my Instagram account (@koocha_monster) got disabled on 12/20/19. I was just sharing a funny video with a friend when I suddenly saw a message on the screen saying my account was logged out. Now, when I try to log in, I receive a message saying my account has been disabled for violating the terms. I am devastated as this account means a lot to me. I cherish being an Instagram user and I have put two years of hard work into that account. I am at a loss for what to do and I hope you can assist me in resolving this issue. Thank you for your attention to this matter. Sincerely, - Omkar Ramchandra Gaikwad
Reported by GetHuman4149866 on mercredi 25 décembre 2019 09:43
One of my friends sent me a video on WhatsApp and asked me to repost it on my Instagram. Thinking it was harmless, I messaged back the video, only to find my account suddenly saying "not found." Turns out, my friend had also received the video from their friend with a request to send it to others for money. My friend didn't know that reposting the video on Instagram would lead to my account being shut down. I am truly sorry for this mistake. Please, can you reinstate my account? I apologize once again. 😢🙏🙏🙏🙏
Reported by GetHuman-avprajap on mercredi 25 décembre 2019 09:52
For the past week, I have been receiving constant account verification messages from Instagram while using the social media platform. Despite verifying my account repeatedly and confirming my ownership, yesterday afternoon my account was disabled after changing the password as requested due to continuous alerts that my account had been compromised. I am at a loss for what to do as I value my account greatly and have not violated any of Instagram's terms or conditions. Yesterday, I sent a photo with the code, full name, and username to Instagram's email, and now I am uncertain about what steps to take next besides waiting. I hope this issue can be resolved as soon as possible. Thank you.
Reported by GetHuman4150025 on mercredi 25 décembre 2019 11:28
Hi there, Thank you for reaching out to us. We kindly ask you to confirm ownership of the account. Please respond to this message with a photo of yourself holding a handwritten note with the following code: [redacted] Ensure that the photo includes the code written on a clean sheet of paper with your full name and username. Your face and the hand holding the paper must be visible in the well-lit photo. Remember to attach it as a JPEG file. Please note, we require this verification even if your account doesn't feature any images of you. We appreciate your cooperation. Regards, The Instagram Support Team
Reported by GetHuman4150201 on mercredi 25 décembre 2019 13:28
Hello, I recently launched an Instagram page named @__nabad_. Initially, I engaged in commenting and sending direct messages frequently to attract followers. Unknowingly, this violated Instagram's rules, resulting in me getting blocked. I have now significantly reduced my activity, but the block keeps reappearing immediately after being lifted temporarily. I have been diligently following the guidelines and seek a permanent removal of the block to continue enjoying my experience on the platform. Thank you for your assistance and apologies for any inconvenience caused. Regards
Reported by GetHuman-bilalkhr on mercredi 25 décembre 2019 13:50
I am currently unable to access my Instagram account despite following all the steps provided in the Instagram Help Center. I recently purchased a new phone and have been unable to log in to my Instagram for the past three weeks. Every time I try to log in, I receive various error messages such as "We couldn't connect to Instagram," "Login failed," "An error occurred," "Something went wrong," and so on. I have attempted to log in using Facebook as well, but I encounter the same issue - "We couldn't connect to Instagram. Make sure you're connected to the internet and try again." I have tried accessing my account using different browsers, Windows PC, Mac, and Android devices, but unfortunately, I have not been successful. I would greatly appreciate it if someone could assist me with this matter.
Reported by GetHuman4149895 on mercredi 25 décembre 2019 14:00
I have been experiencing unexpected action blocks on Instagram while trying to interact with posts or send direct messages. Initially, the problem started on my laptop then began occurring more frequently on my phone. Whenever I attempt to react to a story or send a reply, I receive a message thanking me for reporting the issue, which persists until I close the app. Strangely, there are three specific individuals I am unable to message due to these action blocks. What's even more concerning is that recently, when I tried to access my account, I was informed that it had been disabled, despite having used it just 20 minutes prior.
Reported by GetHuman4150423 on mercredi 25 décembre 2019 15:10
I seemed to have lost access to my Instagram account without realizing it. The phone number linked to the account is [redacted], but the SIM card is no longer valid, and I can't remember the associated email. I’m also not logged into my Instagram via Facebook. I am concerned about the privacy of my personal photos if the account has been compromised. Could someone please assist me? You can reach me at [redacted] or email me at [redacted]
Reported by GetHuman4150739 on mercredi 25 décembre 2019 17:22
I recently noticed that my Instagram account is missing from my phone, and I suspect it may be due to an error. The mobile number linked to this account is [redacted], but I have lost the SIM card associated with it. Additionally, the email address on the account is one that I cannot recall. I am also not logged into my Instagram account using Facebook. I am concerned that my personal photos may be shared without my consent, which I find distressing. I would greatly appreciate any assistance provided. You can reach me at [redacted] or via email at [redacted] Thank you for your help.
Reported by GetHuman4150739 on mercredi 25 décembre 2019 17:34
My username, @ilcvenoahbesson, was changed to alix___official. I've reached out to them multiple times, but they have been blocking me. I have supportive friends who can vouch for me. They've set their profile to private, displaying stolen and nearly nude photos to all their followers. While I understand responses might be delayed, the urgency arises from important messages in my account. I possess evidence to prove ownership but can't share images here. The original code was "jkh79qke." My friends and I reported it for being a hacked account, resulting in Instagram disabling it. I am eager to have it reinstated promptly.
Reported by GetHuman-mariabah on mercredi 25 décembre 2019 18:03
I recently realized that my Instagram account is no longer on my phone due to an unknown error. I had originally linked it to my mobile number [redacted], but I have lost the SIM card associated with it, and I cannot recall the email address linked to the account. Also, I am not logged into Instagram through Facebook. I am concerned that my personal photos might be exposed, which is a major issue for me. Could someone please assist me with this matter? You can reach me at [redacted] or through my Gmail account at [redacted] Thank you for your help.
Reported by GetHuman4150739 on mercredi 25 décembre 2019 18:34

Help me with my Instagram issue

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