Instagram Customer Service Issues

I logged out of my Instagram account and when I tried to log back in through a different app, I couldn't. Then, when I attempted to log in using the Instagram app, it said there was a suspicious login attempt and sent a code to my old mobile number, which I no longer have. I don't have any other emails associated with my Instagram account, but my Facebook is linked, and I'm still getting the suspicious login attempt message. Can someone assist me with this issue?

Hello, I activated a promotion on Instagram Business, but now I am unable to delete or pause it. When I try to select those options, the app becomes unresponsive. Additionally, I am encountering issues with payment as the app is unable to connect to Facebook. Despite the promotion being active, it is using funds from a balance instead of charging my credit card as intended; however, I have not seen any charges on my credit card yet. Thank you.

Hello Instagram Community! I am facing a recurring issue where I keep getting blocked from using certain features on the platform every day. Even after the previous block expires, I find myself blocked again the next day. I mainly use Instagram to engage with my audience through stories and like posts as part of my business operations. This continuous blocking is severely impacting my business, and despite reaching out for assistance multiple times over the past month, I have not received any resolution. I took the precaution of changing my password to rule out hacking as the cause. I urgently require assistance to address this problem. Thank you.

My account was hacked by someone from Russia, and the email has been changed to a Russian one. I initially set up the account through Facebook. Surprisingly, I still have a phone number linked to the account, although there is no longer an email associated with it. Every time I attempt to log in, I receive the "Help us confirm you own this account" prompt, despite changing the password multiple times.

I am currently locked out of my Instagram account because I no longer have access to the email and phone number linked to it. I have also forgotten my password, which I have not changed since creating the account. Despite trying to recover my account by following the password reset steps, the verification codes are only being sent to the outdated email and phone number. I have attempted this process multiple times, but unfortunately, it has not been successful. Instagram is my primary social media platform for connecting with others, and I urgently need to regain access to it.

Dear Customer Support, I am writing to report that my Instagram account, with the username mnbird1.8.9, has been disabled. I have attempted to appeal this decision without success; the system indicates that my username is incorrect. I assure you that I have not engaged in any activities that go against the community guidelines. The account was created approximately a week ago, and I only use it to share photos of birds. Below are my account details: - Username: mnbird1.8.9 - Name: Mahathi Narayanaswamy I kindly request your assistance in restoring access to my account. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for your help. Sincerely, Mahathi

Subject: Assistance Needed with Forgotten Password Dear Support Team, I am reaching out for assistance regarding an issue with my Instagram accounts. A few years back, I created an account under the name @buntai, which I am unable to access due to a forgotten password. When attempting to reset the password, the system is linking the verification process to my main Instagram account, @akirrbo, instead of @buntai. I am willing to verify the email and contact number associated with both accounts if necessary. As I primarily use the @buntai account for business purposes, it is crucial for me to regain access promptly. Could you kindly help me resolve this matter or possibly arrange a phone call for further clarification? I look forward to your prompt assistance. Best Regards, Akira

I was asleep when my friends informed me that my account was hacked. The hacker only changed my bio, promoted themselves, shared on my story for self-promotion, and sent a strange video to all my followers. Although the hacker did not do much else, I suddenly got kicked out of my account after briefly logging in last night. I am now unable to access my account at all. I am eager to regain access to it, especially since I have [redacted] followers. Any assistance would be greatly appreciated.

Hello Instagram Team, I am Akinsanya Opeyemi and I need to report a theft and hacking incident on my account this morning. The account name was changed from itss_rael to _itss_rael. I urgently need my account to be recovered. The account features my family picture and personal information. It was created in [redacted] and has a following of over 5,[redacted] followers and 5,[redacted] following, which might have attracted the theft or hacking. Please prioritize recovering it for security reasons. Your prompt assistance in recovering my account is greatly appreciated. Thank you, Opeyemi Israel A.

My account was recently blocked due to suspicious activity. I believe this happened because I gained a sudden influx of followers, which I did not purchase. The issue is, I cannot change my password because the linked phone number is associated with a prepaid phone that does not have internet browsing capabilities, preventing me from accessing the required link. Could you assist me with updating the phone number to a different one? Thank you.

I recently had a disturbing encounter on social media. After sharing a fitness post, someone accused me of promoting eating disorders. I posted screenshots of our conversation to expose their harassment, only to be accused of bullying in return. As a result, my account was reported, and I received a message warning of potential deletion.

I had an Instagram account about a year ago. Unfortunately, Instagram banned my account because I used the username @ios_store_om, which was reported by iOS. I apologize for my actions and would like to have my account reinstated with my followers. I promise to change my username once it's restored. Please respond to me promptly. Thank you.

My Instagram account was hacked around 2 months ago, and after recovering it, I was asked to verify that I owned the account. Following the steps on the Instagram help website by logging in, selecting "forgot password," choosing "need more help," and then following the provided instructions, I was able to regain access. However, a week later, the same issue occurred, and despite attempting the same steps repeatedly, I have been unable to access my account for about 6 weeks. Contacting Instagram via phone was unsuccessful, as they directed me back to their website. I am eager to regain access to my account and resume using Instagram.

Hello, I'm reaching out for assistance concerning an old Instagram account I created as a young teen that is now causing issues as I transition into adulthood and enter the workforce and higher education. I made this account, kraykraykrave123, when I was around 13 years old. Due to being linked to a Yahoo email involved in a hacking scandal, I no longer have access to this email to reset the password or retrieve the account. Numerous attempts to report the account from my current one have been unsuccessful. I am seeking help to either remove the account or update the email and password information to reflect my current details. The content on this old account is affecting my social, work, and family life due to inappropriate posts from my youth. Any assistance in connecting me with someone who can verify my identity and address this issue promptly would be greatly appreciated. Thank you for your time and support.

My wife has an account where she worked very hard, with over [redacted] followers, until this morning when it was deactivated for supposedly pretending to be someone else on Facebook. Now, there is a fake account with her pictures and even some inappropriate content, while her genuine account remains deactivated. Contacting Instagram has been impossible as the hotline was unhelpful, and the "more details" option doesn't work. We are in Germany and we are at a loss. My wife has been a loyal user since [redacted] and she is devastated. This situation is incredibly unfair, and we are seeking help to resolve this issue promptly.

Yesterday, my Instagram account was hacked. After contacting Instagram, they sent me a new password link, but to confirm it's me, a code needs to be sent to an email or phone number that I don't recognize. I'm currently locked out of my account and unable to regain access without verifying, which poses a challenge as the email and phone linked don't belong to me. I never received an email notifying me of the hack or the change in my email. I would greatly appreciate any assistance from Instagram in sorting this out.

I recently had my Instagram account hacked. The hackers took advantage of it to engage in a "likes for likes" scheme. I have since recovered my account and updated my password. I have also unfollowed all the accounts the hackers made me follow. Nevertheless, I am facing consequences for their actions. My account is currently restricted until 12/25, which is problematic because I have some artwork to share during this period.

I was recently alerted by a friend that the Instagram page "nochaser," with 7.3 million followers, posted a video featuring me and a female who wishes to remain unnamed without my consent. This video, taken without my knowledge, portrays me negatively and has led to racial harassment. Numerous individuals, particularly women, have cyberbullied me as a result of this video. I am extremely outraged at Instagram for allowing a video showing a woman behaving inappropriately towards me to circulate without addressing the issue justly. The promotion of their page utilizing my distress goes against Instagram's own guidelines, both immorally and illegally. I demand that the video be removed immediately or that I be compensated with the ad revenue generated from viewers watching a video that involves me.

Hello, a friend of mine, Mr. Mohit S., fell victim to a scam on Instagram from the account magzine_123456_. The scam involved an offer for a OnePlus mobile for just ₹15,[redacted]. The payment was made via Paytm to mobile number [redacted] on 17th November. After the payment was made, the fraudulent account blocked him. The Paytm number is currently active but not answering calls, and the initial number used to contact them is now switched off. They even sent a video claiming to order the mobile from an Amazon site. I urge for swift action to identify and refund the money from the fraudulent account. Thank you.

I previously had an original Instagram account under the handle @capturedbyekubia. Unfortunately, it was linked to a Facebook account that was hacked a while back, preventing me from accessing it. When attempting to unlink this account to connect it to a different Facebook account, Instagram kept displaying an error message. To overcome this obstacle and create new promotional opportunities for my photography business, I decided to start fresh with new accounts. I've been actively engaging with users to grow these accounts quickly by messaging and following them directly. However, due to what Instagram considers excessive activity, my account has been blocked and disabled, impacting my photography business's visibility and my ability to generate income. It's crucial that both of my accounts are resolved promptly as I utilize them for different aspects of my business, catering to weddings and fashion.