Instagram Customer Service Issues

Archive 122

The following are issues that customers reported to GetHuman about Instagram customer service, archive #122. It includes a selection of 20 issue(s) reported December 17, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Instagram account because I forgot to update my old mobile number and email address. Instagram is not sending the code to either of those. I contacted Facebook support, but after sending them a photo of me with a code and my name, I have not heard back in two days. Could someone please advise me on how to regain access to my blocked account? Thank you for your help.
Reported by GetHuman4110914 on Dienstag, 17. Dezember 2019 15:43
I used an app to unfollow users on Instagram, but upon logging back in, I was met with a suspicious login attempt. Now, it's asking for the email or phone number I signed up with, but I can't recall the email and have lost access to the number. I urgently need help to regain access to my account as I believe no one is trying to hack me. I am desperate to recover my account, so please provide a solution.
Reported by GetHuman-rubbyros on Dienstag, 17. Dezember 2019 18:01
Hello, I need some help. I have created a second Instagram account a while back with the username @ec_hoe. However, I mistakenly used the same email address as my first account (@em_jayy3). Now, whenever I try to log into my second account, I keep getting redirected to the first one. I was not aware that using the same email for a second account could cause issues. Is there a way for me to regain access to my @ec_hoe account? The email linked to both accounts is [redacted] Thank you, EJ
Reported by GetHuman4112152 on Dienstag, 17. Dezember 2019 18:40
My Instagram account, @joe.bagz, has been unfairly restricted from liking or commenting due to false accusations of using a service for followers. I have not violated any policies and have simply been engaging with content as any other user would. If this issue is not resolved promptly, I may seek legal assistance to address the unjust punishment imposed on my account.
Reported by GetHuman4112355 on Dienstag, 17. Dezember 2019 19:08
My account got blocked because I unknowingly shared something inappropriate. My Instagram and other accounts are linked to this one, which I've been using for 11 or 12 years. I apologize for any unintended harm caused by my actions. I promise to be more careful in the future and prevent such mistakes. Please, kindly reinstate my account. Your assistance is greatly appreciated.
Reported by GetHuman-osamais on Dienstag, 17. Dezember 2019 19:09
Hello, I have encountered an issue with my Instagram account: @wildfemininerising. Whenever I post a photo with a caption and click on “post,” only the photo appears without the caption. Trying to add the caption later as an “edit” results in a “action blocked” message. I've attempted to address this for a few weeks now, but have had no success communicating or receiving a response from Instagram's help center. I would appreciate it if an Instagram technician could investigate and resolve this issue promptly. Thank you, Gloria
Reported by GetHuman-somaticg on Dienstag, 17. Dezember 2019 20:14
I am currently experiencing issues accessing my Instagram account due to suspicious activity. Recently, my account sent a link to all my followers, resulting in a lockout. However, to regain access, I need to provide either my email or phone number, which has proven difficult. I have used this account since 7th grade and am now a senior in high school. I pay for my own phone separate from my parents' plan and had to abandon my old email for school. Despite several attempts to recover my account, including contacting the person with my old number, I have not been successful. I find it frustrating that Instagram lacks a reliable helpline, and I am concerned about the time and money invested in potentially losing access permanently. Please advise on any solutions.
Reported by GetHuman4112834 on Dienstag, 17. Dezember 2019 20:21
I've been locked out of my Instagram account since this afternoon. Initially, I thought it was a network issue. A friend mentioned a post titled "Florence binary 76" on my account, indicating it has been hacked. Strangely, the hackers haven't changed my username. I need assistance in recovering my account. Despite numerous attempts, I'm unable to change my password as it keeps saying "user not found."
Reported by GetHuman-pharidha on Dienstag, 17. Dezember 2019 21:20
About a month ago, I received a link to a self-promotion website. I provided my Instagram information to try it out. However, upon discovering it was a scam or bot service, I immediately ended the trial without making any payments or continuing to use the service. Even though I reset my password and had no plans to continue with it, I am now puzzled as to how my account could still be at risk. Can someone assist me with this issue?
Reported by GetHuman4113300 on Dienstag, 17. Dezember 2019 21:40
Recently, I got logged out of my Instagram account. Unfortunately, when I set it up, I linked it to an email address I don't actually own ([redacted]). Now, the security code is being sent to that email instead of mine ([redacted]). I've tried emailing the owner of the [redacted] email, but I doubt it's in use anymore due to the name. I have proof that the account is mine, and it would be really upsetting if I couldn't recover it. Please assist me.
Reported by GetHuman4113378 on Dienstag, 17. Dezember 2019 21:51
Hello, I was contacted by someone named Jenifer Moore claiming to be from your organization about winning $[redacted],[redacted]. She mentioned being an Instagram online coordinator, part of your headquarters, and stated I won the money on October 19th as part of an online promotion. She insisted that I reconfirm my data and provided my PayPal account details. I am concerned about the legitimacy of this as she was vague with her responses and mentioned not being able to send the winnings to my PayPal account, which seems suspicious. Please investigate this matter further and reach out to me via email at [redacted]
Reported by GetHuman4113567 on Dienstag, 17. Dezember 2019 22:30
I have encountered an action block on my business Instagram account, @beautybytaracalafiore, since last Friday. On the day I was blocked, I did not engage in any spamming behavior such as excessive likes or comments. Despite my efforts to rectify the situation by submitting several reports and attempting various solutions, I remain blocked each day. This restriction is impeding the growth of my business, and I am eager to resolve this issue promptly. Communication with Instagram has been challenging, and I am seeking assistance in getting unblocked.
Reported by GetHuman4113585 on Dienstag, 17. Dezember 2019 22:33
I'm currently experiencing an action block on my Instagram account for nearly two weeks. Despite trying various solutions such as reporting it to Instagram through the app, reinstalling the app, and logging in and out multiple times, the issue persists. Each time I attempt to like, comment, or post with a comment, I receive a notification stating that I am blocked until the next day. Even after waiting 48 hours before logging back in, I was only able to make one post before being blocked again. My account is @lennon.bear.yyc.
Reported by GetHuman-lennonbe on Dienstag, 17. Dezember 2019 22:50
I deactivated my Instagram account temporarily due to inactivity. Upon returning months later, I tried to log in but couldn't access my account using my email. After retrieving my username, I reached the number verification step. Unfortunately, I no longer have the phone number linked to my account for the two-step verification. I have searched for solutions but it seems I need the original number to proceed, which is not possible. This has put me in a difficult situation.
Reported by GetHuman4114373 on Mittwoch, 18. Dezember 2019 01:45
I was unexpectedly logged out of my Instagram account (@lor.lukas_0x) and can't remember the password to log back in. I previously switched the email associated with the account to my friend's email since we shared the account. Unfortunately, I can't contact my friend through Instagram as I can't access my account, and I don't currently have an email to use. I understand it may sound suspicious, but I have extensive details about the account to prove my ownership and regain access.
Reported by GetHuman-arnoldel on Mittwoch, 18. Dezember 2019 03:01
Today, I lost access to my Instagram account due to a mistake made by a friend. I was unaware of this error until I received a message from Instagram stating that my account had been disabled for breaching their guidelines. Upon investigating with my friend, who used my account to send a video message to one of my followers, I discovered what had occurred. He explained that he simply sent a video message to my follower without violating any of Instagram's rules or guidelines. If there was any content in the video that breached the rules, I sincerely apologize for the oversight, as I did not anticipate any issues for the recipient. I kindly request assistance in restoring my account as soon as possible. Thank you for your attention to this matter.
Reported by GetHuman-basithba on Mittwoch, 18. Dezember 2019 03:05
I am concerned about someone creating fake accounts to report and remove Instagram profiles of their ex-friends. I rely on my account for both personal and professional purposes, and I fear that this individual might target me next. I have full confidence that my account complies with Instagram's regulations, and I am open to any scrutiny of my account history to verify this.
Reported by GetHuman-lavleenw on Mittwoch, 18. Dezember 2019 04:15
I forgot my password for my account a while back, and when I try to log in, it prompts me to send an email to an unknown account linked to my Instagram. I suspect it might have been hacked. My Instagram username is _ddoz. This situation has been quite frustrating, and I would appreciate any assistance regarding the email linked to my account. Thank you for your help. Sincerely, Dorian.
Reported by GetHuman4114919 on Mittwoch, 18. Dezember 2019 05:07
I'm having trouble accessing my Instagram account that I created a few years ago. When attempting to log in, it shows a suspicious login attempt, which I find confusing. I've tried to recover my account, but it requires either an email address or phone number. I initially used a phone number that I no longer have access to for verification. Additionally, I can't recall the email I used, and I recently changed my email address for work purposes. To proceed, I need a verification code sent to my new phone number, [redacted]. I initially created the account using the phone number [redacted], which I no longer have access to.
Reported by GetHuman4114945 on Mittwoch, 18. Dezember 2019 05:21
Hello, I am reaching out for assistance as I am facing a frustrating issue with my Instagram account. This is the second time I have created an account, and I am unable to access my account @therealmillababy. The platform is requesting verification, but it is displaying outdated contact information that I no longer have access to. I am worried about losing my account. Despite reaching out to Instagram five times, I have not received any response. Your help with this matter would be greatly appreciated. Thank you.
Reported by GetHuman-millaapo on Mittwoch, 18. Dezember 2019 05:21

Help me with my Instagram issue

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