Instagram Customer Service Issues

One of my friends is facing an issue where an 18-year-old man in Ghana is impersonating her on your platform. He has created a fake profile using her photos and is demanding an Amazon gift card in exchange for taking it down. We have attempted to report this, but it seems to not be considered a violation of your rules. This is a serious matter that requires your attention. I would be grateful for any assistance you could provide regarding this situation. Thank you, Gary P.

Hello, for the past month, I've noticed a significant decrease in activity on my account. I've been losing thousands of followers, which is impacting my work as an artist. Recently, one of my posts was reported and removed, even though it did not violate any rules. I have reached out to Instagram three times about this issue, and I'm really hoping for a resolution soon. It's disheartening to see my account suffer like this. If anyone can offer assistance, I would greatly appreciate it. You can find me on Instagram at @healerpoetry. Thank you.

My Instagram account was hacked after receiving a DM from my cousin with a fake login page link. I have since changed my password, but my account has been temporarily locked for months now. I'm unable to access the email or phone number linked to verify my identity which is outdated. Can anyone offer assistance in recovering my account?

Hello, my name is Batia. My personal Instagram account, @thepowerchord, was randomly hacked back in August. It has been over five months since then, and Instagram has placed it under "Temporary Lock." Despite trying my password, I have been unable to access my account. I have reached out to Instagram support but have not received any assistance in resolving this issue. Kindly contact me at the email provided below if you can offer any help. Thank you.

Around 1.5 years ago, my Instagram account was hacked. The account is under the username @dawidbaczkowski, where "dawid" is my first name and "baczkowski" is my last name. I can provide my ID for verification purposes. The account was originally created using my email [redacted], which I still have access to. However, the email was changed to a Russian email, and the phone number was removed, making it impossible for me to recover the password. I contacted Instagram support but only received unhelpful links. I ended up creating a new account using the same email, but my inquiries have gone unanswered. My account contains photos of me and my friend, and I would like to regain access. If that's not possible, I would like the account deleted. Thank you.

I am concerned that a specific individual is accusing me of "stalking". I believe they may have reported a photo for copyright violation. Can you please clarify which photo was removed? My friends agree that this accusation may stem from personal animosity. Please provide me with the details so I can address this issue. Thank you. Lilly H. @woelfin234 I am unable to determine which photo is being referenced.

Hello. I have been facing consecutive "action blocked" messages for four days now. This restriction is hindering my ability to like, comment, post, and follow others on Instagram. I am confident that I have not violated any of Instagram's guidelines and am seeking a resolution to this problem. I have attempted various troubleshooting steps such as logging out, reinstalling the app, and refraining from using the platform for over 24 hours, but the issue persists.

I am having trouble accessing my Instagram account, jacalia_passion. I recently changed my password and now I am unable to log in because I forgot the new password. The system suggests resetting the password through email, but I no longer have access to the old email linked to my account. I believed I had updated it to a new email, but it seems like it was not successful. I have attempted various methods, including using Facebook for login, but keep encountering errors preventing me from accessing my account.

I deactivated my Instagram account about a week ago. When I tried to log back in with my password, it prompted a security code sent to my old phone number, which I have since changed from [redacted] to [redacted]. I reached out for support by filling out a form with my account name and type, but I keep getting an error message in red at the top and I can't proceed.

I have a question about Instagram. I disabled my account and it says I can't disable it again for another week. Does this mean the account needs to be active for a week before I can disable it, or does it mean it needs to be disabled for a week before I log in and deactivate it again? Can I disable my account after logging in again following a couple of weeks of it being disabled?

Someone has created an Instagram account with the purpose of defaming, harassing, and bullying me. The posts they are sharing violate Instagram's guidelines, and despite my reports, they claim it falls within community guidelines. I am considering legal action against both Instagram and the account owner if the matter is not resolved promptly.

Every time I attempt to log into my account, a page appears asking for confirmation of ownership. It requests me to log in again. Despite changing the password successfully, this issue persists, preventing me from accessing my account. Although I have not been active for weeks, I believe I should still have access. I have tried resetting the password, which worked, but the problem remains when I log in. I have access to the email and phone number associated with the account. I am unsure why this is happening, but I am eager to regain access. Thank you.

Hello, I've been experiencing issues with my Instagram where it shows that I'm not following anyone when I access the following section, even though on my homepage it displays that I'm following [redacted] people. I've attached screenshots for reference. My Instagram handle is megan.taylor05. I've tried logging out, resetting my phone, and updating to the latest iOS version, but the problem persists. Any help in resolving this matter would be highly appreciated. Thank you, Instagram. Best regards, Megan T. Sent from my iPhone

My Instagram account (nazirknerad) was recently disabled, and when I try to reactivate it, I get an error stating it was deactivated for impersonation. Despite numerous attempts to submit the required ID for verification, the platform repeatedly says "documents not selected" and "we’re unable to process your request at this time." I've attempted this process around 40 times since Saturday. Please investigate and resolve this issue or provide guidance on an alternative method for account recovery. Thank you, Daren Križan.

I unintentionally had my personal Instagram account temporarily disabled on 27-11-19 due to my lack of understanding of the platform. Upon attempting to recover my account as I had forgotten my password, I encountered an issue. Instagram would send a reset link, but upon opening it, it would show 'account not found'. Despite trying to reset my password multiple times on different devices and browsers, the process always directs me to request a new password link. I am seeking assistance to resolve this matter promptly. Thank you for your help.

Dear Sir, I have sent multiple emails but have not received any responses. I have been trying to contact you since November 22nd, but there seems to be an issue with my email account. Despite my continuous efforts to reach out via email, I have not received any assistance or replies. Please provide me with a solution to unblock my account so I can continue to communicate with you. Thank you, Vivek Gupta Email: vivekg1111 Phone: [redacted]

I am in a difficult situation and need some assistance. I was sexually harassed by someone on Instagram and received unsolicited explicit photos. The person quickly deleted the messages, making it impossible for me to report the incident with screenshots. Despite searching for a way to report this behavior, I have not found any suitable contact. The deleted messages may be gone from our chat, but I believe they are still stored on the servers. I ask for help in banning the user who harassed me. My Instagram profile is n.veres98. Any assistance would be greatly appreciated.

Hello, I am a user from India named Moin Khan, and my Instagram username is Iam_moinkhan_. Yesterday, someone messaged me asking to resend a message on Instagram, and after doing so, my account got disabled. I believe this action caused my account to be disabled. There are essential articles and documents in that account. Kindly assist me in recovering my account. Thank you for your help.

Hello, I need help with my blocked Instagram account. I was flagged for suspicious activity due to logging in from Tehran, Iran, when I am actually based in Istanbul, Turkey. The problem is that I used my work email and Swiss phone number for my Instagram account, and now I can't access either of them to verify my identity and regain access to my account, even though I have my password. I really don't want to lose access to my account and would appreciate any assistance in verifying my identity to regain access.

To whom it may concern, I am a customer of your platform and have encountered an issue with my Instagram account. I have been logged out for the past six days and despite receiving password reset codes, I am unable to regain access due to a "challenge required" message and verification difficulties. The frustration of not being able to verify my identity through the reset process or linked Facebook account is a significant concern. I am seeking assistance to resolve this matter promptly so I can regain access to and continue using my Instagram account.